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33 Reviews of Buchanan Kia - Service Center
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July 20, 2022
We bought a 2022 Telluride from Buchanan summer 2021. A few months ago, right around 14k miles it started vibrating around 60mph. It’s very distinct, you can tell it’s coming from the drivetrain. Well, f A few months ago, right around 14k miles it started vibrating around 60mph. It’s very distinct, you can tell it’s coming from the drivetrain. Well, first trip in they claimed the tires were out of balance, so charged me to balance them. As soon as I left the dealership and found a road where it was safe to reach 60 mph, vibration was still there, even though the tech claimed it was gone and test drove it. So, scheduled another appointment. Tech drove it, confirmed he felt the vibration, took driveshaft out, test drove again and said it was still there, so they determined it was a right front passenger side bearing, had to order the part, so I had to bring it back again. For context it’s 45 minutes from our house to the dealer, but it’s where we bought it so I wanted to stick with them, but I miss work for every appointment, and there is never a loaner available. Take it back in, they replace the part and claim it’s fixed, not more than 10 minutes down the road again and first time I hit 60, yup, still vibrating. How can you not test drive a vehicle after a repair, or is it that they just don’t care it isn’t fixed?? Now I’ve missed all of that work and still have a basically brand new car with an issue that is unresolved. Time to try a different dealer at this point. More
by Cmobley
Employees Worked With
Melissa
Helpful September 10, 2021
I’ve bought two cars from this dealership, loved my salesman Chris. The reason I gave such a low rating is because of Bill in the service department, very rude and unfriendly, not willing to listen, ve salesman Chris. The reason I gave such a low rating is because of Bill in the service department, very rude and unfriendly, not willing to listen, very unprofessional.This dealership doesn’t honor promises made at time of purchase. I will never use this service department again. More
by Barbhall818
Employees Worked With
Bill Benfer
April 03, 2021
Kenny sold me a 2015 Honda accord for my daughter who just turn 16 years old and I had a 90 day 3 thousand miles which every came first warranty well it turn out I need a starter and a knock Sensor well just turn 16 years old and I had a 90 day 3 thousand miles which every came first warranty well it turn out I need a starter and a knock Sensor well I took back to dealer ship and they fix it gave me both new parts thank you kenny craig and Bill well job done More
by Kevin k
Employees Worked With
Kenny , Bill Benfer
November 12, 2020
Terrible customer service. Service department manager Jim Sands is disrespectful condescending and arrogant. DO NOT BUY FROM THESE PEOPLE! Would give zero stars if possible! Sands is disrespectful condescending and arrogant. DO NOT BUY FROM THESE PEOPLE! Would give zero stars if possible! More
by Jake.O
Employees Worked With
July 19, 2019
Poor Service Department Poor customer service in service department. Bill service manager did not give car wash as they stated they would do instead told me we "owe you one Poor customer service in service department. Bill service manager did not give car wash as they stated they would do instead told me we "owe you one." Bill was not pleasant to deal with at all and seemed to look for ways not service the car that was under warranty. Will not go back More
by Mark
Employees Worked With
Bill Benfer
December 14, 2017
Service dept. Once again an outstanding job by the service department. Very respectful employees. Love the communication. And the upmost respect for your Communi Once again an outstanding job by the service department. Very respectful employees. Love the communication. And the upmost respect for your Communication. And the upmost respect for your head vehicle. Everyone there is so helpful. Well if you need to come in there for our service wa if you need to come in there for our service needs. More
by Kia
Employees Worked With
Everyone on service, Bob Baugher
July 08, 2017
ATTENTION: CHECK YOUR RECEITS, under COST OF PARTS !!!!! I was charged for 2 Rear Brake Rotors, at a cost of $168.20. These Rotors purchased by BUCHANAN KIA from NAPA, on Green St., which sells the Rotors f I was charged for 2 Rear Brake Rotors, at a cost of $168.20. These Rotors purchased by BUCHANAN KIA from NAPA, on Green St., which sells the Rotors for $35,10 ea. 2 Rotors, at Napa's cost, came to $70,20. BUT Buchanan KIA over DOUBLED the cost, charging me for $84.10 for ea., and a Total of $168.20. All for 2 parts, OVERCHARGING me, as a Vehicle Purchaser, and six year Regular Service Customer. PLEASE, take the time to review your receipts, especially, the cost of your parts. DON'T LET THEM KEEP RIPPING YOU OFF, like they did to me. AND if thinking about a vehicle purchase, DON'T BELIEVE their SO CALLED dedication to "SUPERIOR SERVICE", "USING ONLY FACTORY-AUTHORIZED PARTS". Remember, they OVERCHARGED, for inexpensive NAPA PARTS, by more then DOUBLE. I am hoping that my experience of BEING RIPPED OFF, will help others, making decisions, in looking for a more trustworthy KIA DEALERSHIP. More
by Charles ADAMS
December 11, 2016
oil change, tire rotation !st oil change and tire rotation was free on my 2016 Kia Soul! : ) They took my car right at the appt. time and offered me a nice warm waiting area an !st oil change and tire rotation was free on my 2016 Kia Soul! : ) They took my car right at the appt. time and offered me a nice warm waiting area and a cup of yummy coffee!The regular price of future oil changes is only 28.95, worth the drive from Sykesville! More
by MaryM.
Employees Worked With
Bill Benfer
January 13, 2016
WONDERFUL GREAT CARING FOLKS MY HUSBAND AND I JUST BOUGHT OUR 5TH KIA, THERE IS NOTHING LIKE THEM. THE FOLKS AT BUCHANAN ARE TERRIFIC. YOU ARE IN AND OUT, IN NO TIME, WHEN PURCHAS MY HUSBAND AND I JUST BOUGHT OUR 5TH KIA, THERE IS NOTHING LIKE THEM. THE FOLKS AT BUCHANAN ARE TERRIFIC. YOU ARE IN AND OUT, IN NO TIME, WHEN PURCHASING A VEHICLE. ANDREA PHILLIPS WAS OUR SALES REP.SHE IS THE GREATEST, REALLY KNOWS HER STUFF. THE FINANCE GENTLEMAN, WENT THROUGH EVERYTHING WITH US, SO PERSONABLE AND CARING. BILL BENFER,SERVICE MANAGER, HE IS THE NICEST MAN, ON THIS SIDE OF EARTH, ALWAYS SO HELPFUL AND UNDERSTANDING.YOU FEEL 2ND TO HOME WHEN IN THERE. (QUESTIONS, SERVICE,ETC.) More
by eva 246
September 18, 2015
Excellent Service Department Jeremy O'Connor is an excellent service adviser. I am extremely cautious and picky about who handles my vehicle, both inside and out. He took the extr Jeremy O'Connor is an excellent service adviser. I am extremely cautious and picky about who handles my vehicle, both inside and out. He took the extra time and care to provide top notch service and communication through each step of the process during my repairs. Any concerns I had he took the time to personally address, and I am satisfied with the quality of the service I was provided. I will not feel hesitation in contacting Buchanan KIA service in the future to address any further concerns that may arise with my vehicle. -Brandon Biles More
by Brandon Biles
