Browning Mazda of Alhambra

Wonderful service Both of these employees and the rest of the staff were extremely patient with us and made sure that we took the car that we truly wanted. Very clean s Both of these employees and the rest of the staff were extremely patient with us and made sure that we took the car that we truly wanted. Very clean space that is welcoming and comfortable. More

Efficient Great service all the time from service advisor and service technician. Always meet my expectations. It's never a hassle to make an appointment that w Great service all the time from service advisor and service technician. Always meet my expectations. It's never a hassle to make an appointment that works for me. More

Great customer service As a new Mazda owner, this dealership's customer service exceeded my expectations. Everyone here, has been polite and has greeted me with a smile ever As a new Mazda owner, this dealership's customer service exceeded my expectations. Everyone here, has been polite and has greeted me with a smile every time i have come in for an oil change, to pick up accessories or when paying at the cashier's window. My service technician has been Alex and I will continue to request him for his outstanding attention to detail and communication during my service appointments. I wouldn't go to any other Mazda Dealership for my needs even if they were closer to me! More

Unprofessional. Dealer offeres a price for my car, I come in the next day, and they said that they weren't buying it. Waste of time, not only that they talk unprofes Dealer offeres a price for my car, I come in the next day, and they said that they weren't buying it. Waste of time, not only that they talk unprofessionally. The service department is no different. For example, when I was livid that they charged me twice for a because they misdiagnosed the first time--instead of talking to me professionally at all times-- they said that they'd gladly take my money. Which they did. Horrible service. I believe the mentality comes from top down. I've been to this place over the last few years because my RX-8 requires special service. They overcharge and are generally unprofessional. Avoid if possible. More

Great Service, Very Happy This is my first new car and they couldn’t have been more helpful and polite. I did my research and I told them what I was willing to pay. They were This is my first new car and they couldn’t have been more helpful and polite. I did my research and I told them what I was willing to pay. They were honest and upfront and told me exactly what the car would cost OTD. They were easy to talk to and everything went very smooth. I have no complaints whatsoever. If you are interested in a Mazda, I would head in their direction. More

What a waste of time There were no communications between service staffs to make sure customers repair issues are being resolved. I hope this second time of service will r There were no communications between service staffs to make sure customers repair issues are being resolved. I hope this second time of service will resolve the issues on the vehicle. More

Our purchasing experience was excellent. We knew what we wanted and Browning was able to produce just what we were looking for. The paperwork was handled quickly and efficiently and we were We knew what we wanted and Browning was able to produce just what we were looking for. The paperwork was handled quickly and efficiently and we were in and out in no time. Len was friendly and knowledgeable about the car More

Don't waste your time I also had a price changed on me at the last minute. It took a day or 2 of emailing back and forth . We had an appointment setup and about an hour bef I also had a price changed on me at the last minute. It took a day or 2 of emailing back and forth . We had an appointment setup and about an hour before, I get an email that said a different price. Her reason was fee after fee. I was not ok with all the fees they added and expressed my concern. Soon after I get a email that the manager changed his mind on the sale because they would be losing money. I have the offer in writing! The Internet manager said it was out of her hands since her manager changed his mind. Another promblem was they told me they can get any color I wanted. She said they can swap cars with other dealers. In the end she found one to our liking 70 miles away and needed to get our approval for her to drive the car back. I was not ok with that, so she found another car that was very close to the dealership. Of course it was more money because it had a pearl paint and all weather mats. I didnt want or need the mats but thats how the car came so if we wanted it we had to pay extra. Fine I agreed. Then Mazda wanted to charge me a $500 transfer fee which they said nothing about until I get a another email with a different price from what we agreed upon. I was told that in order for them to transfer a vehicle, mazda gets charged a hold back fee to bring it in, which would be passed on to me the buyer. Poor customer service. A big waste of my time. More

poor service and non communicative and non responsive manage Horrible place, would never go back, just never respond, nor communicate, when you arrive, you wait a million hours, I think the staff doesn't deserve Horrible place, would never go back, just never respond, nor communicate, when you arrive, you wait a million hours, I think the staff doesn't deserve that management and nor does the customer More

Friendly Came in for service it was quick and easy they had my appointment time available and had me out in no time. Even included a complimentary car wash. Came in for service it was quick and easy they had my appointment time available and had me out in no time. Even included a complimentary car wash. More