My was at the dealership on Queen the other day and was speaking with Sudir about the great service I receive from my service advisor Rui but I never fill out the email I receive rating the service because I didn't think it mattered. He advised me how important it is for the advisor, so I'm writing my review now to say how much I appreciate the service I receive from Rui. This was my first VW purchase, a 2015 GTI, (I have always driven a Ford). I have seen more of the service centre than I would like, a lot of hiccups and recalls. I would just like to say whenever one of these hiccups arises I call Rui and he says if I'm in the area to drop in and he'll have it looked after ASAP. The problem is always rectified. If I decide to purchase this vehicle or lease a new one at my lease's end with VW, it will be because of the care and expertise I receive from Rui. He is very knowledgeable, pleasant and professional. Thank You Rui!!