Bommarito Honda - Service Center

After working with a few other Honda dealers, Jeff made the new car buying process more pleasant than I thought it would be. He helped me get a deal that was satisfactory for both parties. I live well over the new car buying process more pleasant than I thought it would be. He helped me get a deal that was satisfactory for both parties. I live well over a half an hour from Bommarito. Like they say, "a dealership alive is worth the drive"! I look forward to purchasing another vehicle from them. More

I have always been a fan until my last visit to the service department. I spent an hour setting up appointments to find out that I was no dealing with the dealership directly. They use a call center. service department. I spent an hour setting up appointments to find out that I was no dealing with the dealership directly. They use a call center. When we arrived for our appointment, the service writer knew nothing about us coming, was very rude, and made my wife feel stupid. I called the "call center" again, and they were rude also. What happened to quality customer service. This was terrible. More

On December 23rd I picked up my car from getting a tire rotation, oil change, checking alignment, and looking at a broken visor. Upon picking it up, I noticed that the front drivers side wheel had been rotation, oil change, checking alignment, and looking at a broken visor. Upon picking it up, I noticed that the front drivers side wheel had been damaged. I pulled the car up in front of the dealership by the service garage and Jamie came out to look at that wheel. He said he would speak to the service manager and get back to me. I never received a call from Jaime, I had to call the service center again for him to call me back. He stated that he doesn't know how they could have done that to the wheel, but they would fix it. Fast forward to today February 3rd, I picked my car up after it getting dropped off to replace the broken visor and get the wheel touched up. On the night drop slip, I stated it was the front driver side wheel which is the problem wheel that was talked about and for them to not wash the car because it is ceramic coated. I went in spoke with Jaime, he let me know the rest of the wheels got touched up, which at first, I thought was really nice. Until I walked out to my car and nothing was done to my wheels. I walked back in and told Jaime that nothing had been done, I began to get extremely frustrated because the original problem addressed was the front driver side wheel, I wrote it on the slip, and confirmed via phone call Friday morning with Jaime that it was the front driver side wheel that would be fixed. He kept saying that they didn’t do that, and that they were not going to fix it, even though that has been the wheel that has been talked about this whole time. At this point, I am not even sure a wheel guy came out. To add, my car was washed which I explicitly wrote down for them not to do so. He was extremely unprofessional. Now here I am today, over two weeks past 3 February when I picked my car up with no work done to my wheel with no contact from Lin Rowe, the service manager who I was supposed to hear from, or anyone at Bommarito Honda besides Jimmy, and this is just extremely disappointing. How does anyone operate a place of business this way. My experience here has been below subpar. The night I got my BRAND NEW 2023 Civic Sport, there was a massive scratch down the side of it with a gash in the tail end of it. Which was an issue in itself to try to get them to fix. I ended up just taking it some where I trusted. Then my visor fell out of the ceiling of the car, and now this wheel situation. The only thing good about this dealership so far was my salesman, Jimmy. More

Brian Whitehead always take great care of me when I have my service done there my service done there More

It was a very good dealership and very courteous staff all over. I went for my service and they made sure to get everything done on time and handled everything perfectly. all over. I went for my service and they made sure to get everything done on time and handled everything perfectly. More

Kevin hall has my utmost respect. He went to bat for us when we had an issue at another Bommarito location. Kevin goes the extra mile to make sure his customers are not just satisfied, but perfectly happy. when we had an issue at another Bommarito location. Kevin goes the extra mile to make sure his customers are not just satisfied, but perfectly happy. He makes us feel like family! More

Worked with Kevin Jacobsmeyer to purchase a truck. We were coming from TN, and he made it super easy and seamless. Fantastic to work with! were coming from TN, and he made it super easy and seamless. Fantastic to work with! More

I brought few vehicles from this company in the past. I am loyal to Honda for a long time. Good service & make customers happy u am loyal to Honda for a long time. Good service & make customers happy u More

Kevin helped us find the perfect car for our family! He listened to all of our needs and found a section of vehicles for us to look at and helped us make the right decision for our family. listened to all of our needs and found a section of vehicles for us to look at and helped us make the right decision for our family. More

He was extremely kind and understanding. Gave off a friendly atmosphere and wholeheartedly tried to find something I would be happy with based on my limited budget and style. friendly atmosphere and wholeheartedly tried to find something I would be happy with based on my limited budget and style. More