Bob Allen Motor Mall

Devlin Deane was my sales representative and was very helpful with getting me in my Nissan Pathfinder. Thanks so much helpful with getting me in my Nissan Pathfinder. Thanks so much More

Customer service has been great for the last several years with Bob Allen Motor Mall for me. Debbie Landsis is an exceptional and awesome saleslady. She went above and beyond to help me and even call years with Bob Allen Motor Mall for me. Debbie Landsis is an exceptional and awesome saleslady. She went above and beyond to help me and even called me several months later to make sure I was still happy with my car. I highly recommend this dealership. More

This letter is written after waiting over 3 months for a brand-new truck I purchased in December to be delivered to the dealership from which I purchased. Let’s start from the beginning; I am in the sales/c brand-new truck I purchased in December to be delivered to the dealership from which I purchased. Let’s start from the beginning; I am in the sales/customer service industry and work with people every day. I have never seen such sheer disrespect and pure arrogance until I came to Bob Allen Motor Mall. This was the first ever new truck I was purchasing so I was super excited about it. I spoke with Dave at Bob Allen when he informed me that they have a 2022 GMC Sierra 2500 AT4 listed on their website as (IN TRANSIT). After much consideration, On December 14th I decided to pull the trigger on the truck as I needed to buy something before the end of December. However, at this time I was PROMISED by Dave that the truck would not take more than a couple of weeks to get there. The truck was built on 12/28/2021. On this Date is when the dealer and I went through the actual purchase contract. I had planned to take the GMC 0% interest financing options seen everywhere on TV. When they ran my credit, they called me and said there was an issue. This seemed hard to believe seeing that I have an 800+ credit score with a credit history over 14 years long and ZERO late payments. I could qualify for anything I want. The GMC Finance manager that I was connected to couldn’t give a crap about hearing what might be the issue. The synopsis of the story is that I was named after my dad and had a legal name change in 2020. This GMC finance manager told me that because I had a name change my old credit would not come over and therefore, I would not qualify. I emailed him multiple articles written by the credit reporting agencies that clearly say a name change does not change your credit. I was treated like trash. This manager said to me this sentence “We didn’t ask you what size shoe you wear why would we ask you if you had a name change” accusing me of changing the deal. Apparently, they make money even on the 0% financing option. I never received ANY written notification of why my credit application was denied which is clearly a violation of the Equal Credit Opportunity Act. (15 U.S.C. 1691 et seq.) Conveniently, even though I placed a $1000 deposit on this truck 2 weeks prior I noticed they now have MY truck listed on their website for several thousand dollars more with the same Stock number and Vin number! This manager wanted to deny my credit so they could sell the truck for more money to someone else. After receiving more horrible customer service I was encouraged to give up the deal. Seeing that I only had 3 days left before the end of the year to find a new truck I went forward with wiring the dealership $84,802.34. PAID IN FULL. Over the next few months, I had to call my salesman every single week for an update. NOT ONCE IN OVER 3 MONTHS HAS THIS DEALERSHIP GIVEN ME AN UPDATE without having to ask! I have received the tag and the title in the mail for my truck yet GMC is withholding my paid for property from me. I have been told so many times that they have no idea when its coming or why it is taking so long. I know of multiple other people who have had their trucks built after mine and been delivered soon after from THE SAME EXACT PLANT MY TRUCK IS PARKED AT. I have asked the dealer if there is any way I could fly to Michigan and pick up my truck and that’s not an option and they are not willing to anything about this. I have been told my truck is 100% complete not waiting on chips literally sitting in a parking lot where it was built with an unknown shipping time. I have called GMC corporate as well and they defer me to the absolute embarrassment of a dealership that I did business with. I am having to pay over $160 a month to maintain insurance on MY brand-new vehicle that is sitting in Michigan with NO answer on when I might receive it. When I spoke with the General Manager of the Dealership, he gave the same runaround answer of everyone else who seemingly has no clue as to why the truck hasn’t been delivered. I was deceived, insulted, and lied to by Bob Allen Motor Mall and its management. More

Great Service! very nice and respectful. we have absolutely no complaints about our service here. absolutely no complaints about our service here. More

Trevor Jones was awesome and gave us a great deal! He helped us find exactly what we wanted and walked us through every step of the process. helped us find exactly what we wanted and walked us through every step of the process. More

Staff- Friendly and knowledgeablePrices- CHEAPWhat Staff- Friendly and knowledgeable Prices- CHEAP What else could you ask for from your local dealership? Highly recommend for a great experience! Staff- Friendly and knowledgeable Prices- CHEAP What else could you ask for from your local dealership? Highly recommend for a great experience! More

Everyone at BAMM worked hard to get me in my desired vehicle and anyone I talked to was polite and helpful. vehicle and anyone I talked to was polite and helpful. More

Customer service is everything! I own my own business so I know things get rough. But when I come in your lobby and you look at me and turn and walk away. Your lack of acknowledgment cost you a 42000 dollar I know things get rough. But when I come in your lobby and you look at me and turn and walk away. Your lack of acknowledgment cost you a 42000 dollar cash sell. All you had to say is I’ll be right with you. More

Bait and Switch when I didn't have time to wait. 4.5 hr wait and was delivered the wrong truck. Shouldn't have kept. wait and was delivered the wrong truck. Shouldn't have kept. More

I recently contacted the dealership to purchase a 2021 jeep grand Cherokee. The salesman responded promptly. However, that was the extent of my positive experience. He sent me a sample sales agreement jeep grand Cherokee. The salesman responded promptly. However, that was the extent of my positive experience. He sent me a sample sales agreement and said that I didn't qualify for many of the incentives and said the dealer discount was only $700+. However, the website has the discount as $9304 off the MSRP. When I asked about the $2500 additional trade savings offered by Chrysler, I was told that they take that off of the trade allowance given for your vehicle. Initially, the salesman said I didn't qualify for that either because the vehicle was a 2014 with over 120,000 miles. Their own web listing says 2010 or newer with under 150k miles. When I questioned this, of course I was told it was a typo. Basically, I qualified for $1750 in incentives, was offered $5k for my trade and should have qualified for the $2500 additional trade savings. Msrp $43915 less $9250 is the price I should pay which also doesn't include any dealer discount. Instead, I get a sales agreement that says the selling price is $41876. The math doesn't add up and the salesman wasn't willing to take the time to explain. More