Bluegrass BMW

SETTING STANDARDS OF EXCELLENCE FOR SERVICE! Both times that I have messages for My BMW to have work needed the response was excellent. no checking with owner to see if we were worth messing wi Both times that I have messages for My BMW to have work needed the response was excellent. no checking with owner to see if we were worth messing with but how can They help?Living 90 miles from dealership to arrive with newer clean loaner to replace my car for time needed to attend to my BMW needs is flawless and completely reliable. Try to find that with other car dealerships, had other new cars that cost as much and more to be made to feel like there is nothing wrong with the car or we cant duplicate the problem to be sent home waiting for it to have the same problem again. Totally satisfied with Ann in response to recent maintainence work. Love the deal and Will not hesitate to send others to see Aimee Dial to purchase a vehicle. Thanks for the relationship I have with Bluegrass BMW. More

Quick and easy deal with Aimee Dial and her manager Joe Langston. The BMW X3 m40i was in great shape. I would be glad to work with them again for a future purchase. Langston. The BMW X3 m40i was in great shape. I would be glad to work with them again for a future purchase. More

Had my 2010 328i xdrive in for warranty work, Foot module failure and the good old BMW oil leak at the valve cover and oil pan, Took them 4 times to maybe we will see finally get it repaired, i brought it ho failure and the good old BMW oil leak at the valve cover and oil pan, Took them 4 times to maybe we will see finally get it repaired, i brought it home only to have it die in the driveway and discovered the positive battery cable was left loose from the repaired valve cover, This place just can't get it right nice folks but I'm all done with Bluegrass BMW solid advice folks if you can not do without your car for extended time don't get it repaired here. also I fixed the problem myself at least now it's right and my New Tesla should be a better choice for me so long BMW, Time to move on to a company that can build and service a car for the future with dealerships that hire competent folks for service problems with the cars they sell. More

Just purchased a pre-owned vehicle from Bluegrass BMW and we were very pleased with the service we received from Isaac and Chance. Both were very professional and treated us with a "family" attitude. On we were very pleased with the service we received from Isaac and Chance. Both were very professional and treated us with a "family" attitude. Once we decided the vehicle we wanted to purchase the whole process was completed in a timely manner and we were happily on our way home. The vehicle we purchased was clean, had new tires, and everything was working as it should. I highly recommend checking with the staff at Bluegrass BMW when you are looking for a vehicle. More

Very disappointing—I bought tire and wheel protection warranty on my BMW to find out that nothing is really covered? Definitely a zero from me! warranty on my BMW to find out that nothing is really covered? Definitely a zero from me! More

Used cars are not inspected Bought a used car was supposed to be inspected thoroughly, wipers bad, mouse poop in Engine and holes in upholstery and dead battery all within first Bought a used car was supposed to be inspected thoroughly, wipers bad, mouse poop in Engine and holes in upholstery and dead battery all within first month and was supposed to be inspected for all these things More

Absolutely amazing Kerry Lynn is simply the best. He is great to deal with and the great service he brings. I will never go any where else for a bmw. nothing compares to Kerry Lynn is simply the best. He is great to deal with and the great service he brings. I will never go any where else for a bmw. nothing compares to bluegrass. More

They sell junk cars They sold me a Ford Escape and I have not drove it 500 miles and now it’s in the shop, I’m haveing to put a front axel in it They sold me a Ford Escape and I have not drove it 500 miles and now it’s in the shop, I’m haveing to put a front axel in it More

Outstanding! When thinking of a new or used BMW or any other make look no further than Bluegrass BMW in Paducah Kentucky! I've been to many dealerships in St Loui When thinking of a new or used BMW or any other make look no further than Bluegrass BMW in Paducah Kentucky! I've been to many dealerships in St Louis and Tennessee and these people are simply a step above! See Aimee and their Sales Manager Joe! I spent over 3 decades in the Military and I'm extremely detail oriented! Couldn't be more pleased with our experience yesterday and our new X5! I'm a lifelong Customer and if you give them a try you will be also! More

Buy your next BWM here! Hospitality and honesty outstanding. I had a specific 2016 Certified pre-owned BWM X3 in mind when I started this journey to buy a car. Found it on their web site which detailed the X3 an I had a specific 2016 Certified pre-owned BWM X3 in mind when I started this journey to buy a car. Found it on their web site which detailed the X3 and it's options perfectly and had the actual pictures of it not stock photos. Picked up my cell and called the dealer and from the first contact with the receptionist I could tell they were customer focused. Sales Advisor was busy so she connected me to the sales manager. I went through the details of the X3 as listed with him and I could tell he was customer focused. Took all of about 10 minutes to ask questions and negotiate the price....no games...no hidden fees at the end...straight forward honest negotiation. Drove 600 miles two days later to get the X3 and the car was gassed up, cleaned up, had any needed service done and looked like a brand new car with 11k miles. The Sales Advisor, Kerry Lynn, greeted us at the door, the car was waiting, he offered a test drive and off we went. The sales manager made a point to introduce himself and ask how everything was going and if there was anything he could do. Everything was as advertised about the car. Kerry also had their Genius, nice young lady, go to the car with me and pair my phone and explain all the features of the car. While I was waiting on the business manager to complete the paperwork, Kerry introduced me to a customer of his who was in to learn more about the i drive features of a new BMW she just bought. I asked her about her experience with Bluegrass BMW and she was thrilled as well. This should be a model dealership for all others to train at and experience, if so BMW would have even more customers. Way to go team Bluegrass BMW you made a happy customer who will tell your story and refer others to you. More