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Bill Gatton Chevrolet Cadillac

Bristol, TN

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8 Reviews

1000 West State Street

Bristol, TN

37621

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8 Reviews of Bill Gatton Chevrolet Cadillac

November 10, 2021

I was traveling for work and my vehicle broke down during the week. The team at Bill Gatton did a great job of fixing it in a very timely fashion to get me back on the road again. Absolutely a wonderful ex More

by phyde
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Baker
Nov 12, 2021 -

Bill Gatton Chevrolet Cadillac responded

Thank you for your kind words about our staff. We're glad to hear that your emergency situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you for taking the time to leave a review. Sincerely, The Bill Gatton Chevrolet Team

November 05, 2021

Took my car in 6 weeks ago for 2 bulbs, a window reseal and a window motor repair/replacement and still don't have it back. How does a company of any type take in service orders and allow them to remain o More

by tnmuslman
Customer Service
Recommend Dealer
No
Employees Worked With
Mike Baker
Nov 08, 2021 -

Bill Gatton Chevrolet Cadillac responded

Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your experience and work with you towards a resolution. Please contact us at your earliest convenience. Sincerely, The Bill Gatton Chevrolet Team

Nov 08, 2021 -

tnmuslman responded

I will gladly speak with the Mgr of your Service Dept as I want to express my concerns directly to him or her. I am not interested in discussing this with anyone else. You can reach me at (770) 331-2131. If by chance I am unable to receive the call kindly leave your name and direct number. I do not answer calls from unidentifiable numbers. In the meantime I need to know if my vehicle is ready. If someone will kindly drive it to my house and get me (less than 3 miles) I will return them, pay what is owed, speak in person to the Service Dept Mgr and then our business will forever be concluded. I await his/her response.

October 27, 2021

They give prompt service. And advise if anything needs attention. They listen to any questions you may have. More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Lyman
Oct 29, 2021 -

Bill Gatton Chevrolet Cadillac responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Bill Gatton Chevrolet Team

October 11, 2021

Great experience and people working there . I will definitely be going back there to visit again More

by rwstanley71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rollen Ross, Jason Turner, Mike Baker
Oct 13, 2021 -

Bill Gatton Chevrolet Cadillac responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Bill Gatton Chevrolet Team

June 26, 2021

As alway good service hats off to each of them More

by Pammy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rollen Ross, Mike Barr, Mike Baker
Jun 29, 2021 -

Bill Gatton Chevrolet Cadillac responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Bill Gatton Chevrolet Team

November 06, 2020

Great dealership and friendly staff got exactly what we wanted at a great price.Jay Hall excellent an knowledgeable of the vehicles we looked at. Jay helped us pick the right truck. More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Meade, Rollen Ross, Jay Hall
May 22, 2018

service Dewayne and all the folks in the service department are great came in for service and Dewayne sold me a truck he is just a great person and friend bec More

by cw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charolette, Jim, Dewayne, Dave Meade, , Mike Baker
February 13, 2018

Outstanding customer service Charlotte and the team go the extra mile to ensure its done right and only what needs to be done is serviced. You can trust charlotte and her team. Al More

by Bc52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlotte