Berman INFINITI Chicago

Went to service department to get a new tire. During an inspection they said that I needed a new headlight assembly that costs over 2,300 dollars. They said condensation caused the damage. There During an inspection they said that I needed a new headlight assembly that costs over 2,300 dollars. They said condensation caused the damage. There was nothing wrong with my headlight before I brought it in for service. I think the service department intentionally damaged. I asked if they could replace the headlight assembly since I’m still under Infiniti’s new car warranty. They told me that the assembly is not covered under the warranty. I asked them why wasn’t it covered and they couldn’t give me a good explanation. I forgot to mention that I purchased my vehicle from Berman’s Infiniti of Chicago. I do not trust their service department and will be taking my car to a different Infiniti dealership when I need service in the future. My name is Michael King in case Berman Infiniti wants to reach out to me and cover the cost to replace the headlight assembly on my 2018 Q60 More

DO NOT PURCHASE FROM THIS DEALERSHIP! Vehicle Acquisition Experience: I came in from STL to purchase the vehicle. Confirmed the price in writing and was asked to bring the details of Vehicle Acquisition Experience: I came in from STL to purchase the vehicle. Confirmed the price in writing and was asked to bring the details of outside funding. When I arrived at the dealership, Johnathan Juarez said they would not release the vehicle because I didn't bring a PAPER CHECK from the lender. The lender provided a Loan Note Guarantee and offered an EFT. Johnathan said they would not accept either from USAA (the lender). Instead, he required a "back up loan". They ran my credit and couldn't meet or beat the APR I received from USAA. Suddenly, not having the paper check in hand was a non-issue and I could leave with the vehicle. This nonsense caused more than a 3 hour delay which I wanted to avoid by confirming and sorting all the details out ahead of time. Lack of Professionalism: I sat in the showroom while waiting to speak with the Finance Manager, Johnathan Juarez, and listened to a woman in her office laughing/joking & cursing on a video call. It was totally inappropriate and reflects the level of professionalism I have seen from most of the employees. Lying about Refunding Money: The funding came through for 1K more than expected. The dealership told USAA they would send the check. 2+ weeks without the refund. Johnathan's reply? Nothing. I called and left 4 voicemails and sent 2 emails. He finally returned my call and said the check was sent a week prior. The check arrived postmarked 2 days AFTER my phone call with him. Temp Tags Expired: They didn't send the titling paperwork to the MO DMV until 3 weeks AFTER I purchased the vehicle. The MO DMV received it 3 days before the temp tag expired and added it to the queue to process (which was another week). The reason for the delay? The dealership didn't have 2 check signers. Did they let me know? No. I had contacted them 4 separate times about sending the info and was given the runaround. The LT&T person punted to Johnathan who then punted back to the LT&T department - this was close of business Saturday. The day before the tags expired. I am now without a vehicle I can legally drive. Lack of Urgency, Accountability, and Respect for Customer's Time: While Johnathan was polite, he lacked accountability. He continuously blamed this department and that department. Rather than be the face of the dealership, he told me about how this department is in another building, that he doesn't handle this or that, etc. He was disrespectful of my time spent sitting at the dealership and the time I spent emailing and calling. The entire experience has been awful. More

Tony Manzano sales man is very informative answering every question and is knowledgeable about the cars he showed us . I would recommend people ask for him. every question and is knowledgeable about the cars he showed us . I would recommend people ask for him. More