Banister Ford of Marlow Heights

My 2015 Ford Fusion was towed to this dealership almost 2 mos ago, still has not been repaired, and is nondrivable. I was told the part was on backorder. Within, the past week, I've called several times, lef mos ago, still has not been repaired, and is nondrivable. I was told the part was on backorder. Within, the past week, I've called several times, left messages for the service and general manager's without a response. However, Banister Ford claims to be committed to its customers satisfaction and takes pride in it's customer service. Unfortunately, this has been a horrific experience for me since I have no vehicle at all to drive and the service team at Banister Ford, Marlow Hgts, MD does not seemed to care enough about discussing some type of accommodation. NBA Daniel Banister, Sr., are you aware of this type of service at your Prince Georges Co., Md. dealership? More

Refused to prorate warranty on my battery after stating each battery has its own warranty each battery has its own warranty More

Brought my 2019 Expedition to the dealership to diagnose the check engine/Misfire issue that was presented. After the diagnosis, was complete, I was told that it's an issue (spark plugs and coils replaceme the check engine/Misfire issue that was presented. After the diagnosis, was complete, I was told that it's an issue (spark plugs and coils replacement) which I had done by Bannister just under two years prior. The work is guaranteed up to 12k miles, and I was just under 300 miles beyond. What I find frustrating is I had the initial work done there and now I find myself having to pay for them to do it again. I understand the limits of warranty work and wouldn't expect for certain items to be covered forever, but it doesn't resonate with the 'We care about our loyal customers and their satisfaction' message that Ford and this dealership put out there. Ultimately, it doesn't come accross as Bannister and by extension Ford, truly stand behind the quality of their work or I wouldn't have to pay for this service twice in less than 2 years. Also, the vehicle was purchased brand new in December 2019 so now that I've had to have this corrected twice since I've owned it, I'm now concerned that either the quality of the work is not what it is professed to be or there is a defective issue that I as the customer will have to continue fixing. I own two Ford vehicles (2019 Expedition and 2019 Explorer) and exclusively reserve all service to be performed for Bannister as a show of customer loyalty, however it doesn't seem that I get that type of response as evidenced by this action. After accepting that I had no other option but to pay for the service repair again, I was also informed that Bannister Ford now charges a 3% fee for using a credit card. Basically, Bannister has decided that unless it's cash or debit, the cost of using the most widely utilized manner of money transaction in the world should now be passed onto to it's valued customers. I was contemplating purchasing a Ford F150, however with my most recent experience, I'm very dissapointed and am very unlikely to give more of my money towards the purchasing of another Ford vehicle, which ultimately will decrease my need for servicing in the future. More

The staff is friendly and knowledgeable and work diligently to ensure customers get what they want and need. Big shout out to Kwami and Mel! diligently to ensure customers get what they want and need. Big shout out to Kwami and Mel! More

The person that assisted me, he was very pleasant understanding and great customer service Davontae understanding and great customer service Davontae More

Mercedez is the best, will recommend her anytime. She very polite and understanding. I really like her She very polite and understanding. I really like her More

Banister Ford is quite attentive in correcting the problems with the vehicle identified by the customer. The timeliness in making the repairs is excellent upon making an appointment. The customer ID u problems with the vehicle identified by the customer. The timeliness in making the repairs is excellent upon making an appointment. The customer ID updated on the progress being made on repairing the car. The work on the car is reliable. The staff is professional and very hospitable in their demeanor. The facility is clean. Space is available for customers to work or relax. More

Although the service was good, I am a 73-year-old senior, and a week later the cap on my oil popped off while I was driving the 495 at 60 miles an hour. I heard a pop and thought it was my wheel. When I re and a week later the cap on my oil popped off while I was driving the 495 at 60 miles an hour. I heard a pop and thought it was my wheel. When I reached my destination Silver Spring, MD, my engine was smoking. I looked beneath the hood after trying to find out how to open the hood!!!! only to see the cap was off and oil was spilling all over the engine. I called AAA to bring some oil and they do not provide that service. I had to get a ride to the Auto Zone to buy oul. I purchased two quarts of Valvoline Oil for $22.00 and poured the oil into the hole. I did find the cap, fortunately. laying on the engine. I was lucky and blessed. This is the second time the cap was not secured in my van. One other incident was my tires were not rotated as indicated in my invoice and when I mentioned it, I was asked "How do you know the tires were not rotated" I said I always mark them. I am an AARP Driver Safety Instructor. I am also an AARP Frau Network team member who notifies participants to watch for fraud and scams when dealing with any service. I am requesting reimbursement of the $22.00 or credit for my next oil change service and notification to all service members to complete their tasks as stated on the invoice and not take advantage of Maryland's senior population. We should receive what is indicated and pay for it. THE CAP ON MY OIL CONTAINER WAS NOT TIGHTENED, IT POPPED OFF DURING DRIVING. THIS IS THE SECOND TIME THIS HAS HAPPENED TO ME. MY TIRES WERE NOT ROTATED, AS I MARK MY TIRES AND TAKE A PICTURE OF THE TIRES WHEN I ARRIVE FOR SERVICE. AS A SENIOR, I MUST TRUST THE SERVICE DEPARTMENT TEAM TO KEEP MY VAN WELL REPAIR SO THAT I FEEL SAFE ON THE ROAD. I DEPEND ON BANNISTER FORD SERVICE TEAM MEMBERS FOR THIS ASSURANCE. Thank you Roselyn Hobson 301-793-1866 Maryland State Coordinator AARP Driver Safety Program More

Great customer service. I did not have a long wait work completed in a timely manner. I did not have a long wait work completed in a timely manner. More

From the beginning they had the wrong vin number. I asked them to repair the brake light switch and it was never fixed. They kept my truck for one week and they said they replaced the shift cable but I asked them to repair the brake light switch and it was never fixed. They kept my truck for one week and they said they replaced the shift cable but when I did pick up my truck I only made it off the lot to the gas station next door and the my truck was stuck in park and I asked for someone to come out there and fix it. More