BMW of South Albany

Add another bad review to clearly a crooked dealership that should be investigated for theft. Bought a used car from them. I test drove vehicle and front end sensor light popped up and needed to be brough that should be investigated for theft. Bought a used car from them. I test drove vehicle and front end sensor light popped up and needed to be brought to VW dealership. Car was in an accident that was not reported. They knew about it because they had to bring to VW dealer to have front end sensors replaced and VW explained it was in an accident and they had to pay entire amount on a vehicle with 18K miles because warranty was no good any longer. Then I come in after its fixed, still no idea its been in accident and bought because of low miles and many more on warranty. First time I bring in for service to my VW dealer, they explain car has been in an accident and my remaining 5 years of warranty is now void because of accident. Tried several times calling South Albany BMW dealership. Nobody has helped at all. Nobody returns calls. Hopefully the AG will investigate this lowlife despicable dealership. They’re clearly screwing over people on a regular basis. Look at their reviews. One or two, sure, but this is a systemic culture of theft from consumers. What a shame. More

Do not do business with this company. Damaged car during service, then quoted me to pay for the damage. Insurance claim submitted against this company. Additionally, very unresponsive, di Damaged car during service, then quoted me to pay for the damage. Insurance claim submitted against this company. Additionally, very unresponsive, did not call me back on the issue. More

On Friday, December 24, 2021, I went to the BMW of South Albany location to purchase a 2019 BMW X5. My salesperson, Johnny Wang, was introduced to me. From the start, Johnny was unpleasant and aggressive, t Albany location to purchase a 2019 BMW X5. My salesperson, Johnny Wang, was introduced to me. From the start, Johnny was unpleasant and aggressive, telling me I couldn't afford the vehicle and even suggesting a cheaper vehicle to buy in a belittling manner. I had the impression that Johnny was attempting to get rid of me from the start when he refused to assist me in filling out my business credit application, which I was told to complete on my own. I informed them I was in a hurry and asked if they could expedite the procedure a little because the personnel was taking an excessive amount of time doing their job. Johnny said, "For what?", "Where do you even have to go, home?" I was astounded that a customer service agent could be so rude to their consumers. Jeff Owens, the financial manager, was presented to me. Jeff informed me that I had been accepted for BMW finance, but that the terms were not what I had hoped for. On Monday, he said he'd call other banks for better rates and terms. On Monday, December 27, I received no calls from them and had to wait until 3:00 until I was finally contacted. I had to phone them numerous times before. Another employee at the dealership, Rich, contacted me and informed me that the car had been sold that morning and that if I wanted to buy it, I would have to pay cash. At the moment, I felt betrayed and insulted. I'm not sure what their true motives were, but I felt like I was being judged solely on the basis of my appearance and that I wasn't getting the same treatment as everyone else. The dealership still obtains the rights to my business and personal credit information and I am not comfortable as the staff has not proven to be trustworthy as I fear the possibility of being compromised. More

I finally got my dream car! 2021 BMW 5 Series. I went in to shop around. I was greeted by a young man named Ammar Bhatti. Turns out that, due to COVID, there aren’t many new cars available. But they did hav to shop around. I was greeted by a young man named Ammar Bhatti. Turns out that, due to COVID, there aren’t many new cars available. But they did have two beauties in the 5 series to check out. This was my first new BMW. I have had two pre owned. Once you drive one, you are hooked. Ammar was wonderful to work with. He showed me the features of both ( which are numerous) and spent a few hours with me, helping me to decide and working out the details of my trade in. I have shopped at this dealership for many years. Working my way up from my first Jetta (they used to sell VW’s) to Passats, the 3 Series BMW and onto the 5. The service department has always been helpful and courteous. Cudos to Larry, Jeff and Brad. Loving my new ride. If you are in the market for a BMW, or a “new to you” other model vehicle, stop by and meet Ammar. A wonderful young man who knows his business. And not pushy in any way! I continue to be a satisfied customer after all these years😊 More

This dealer has the worst customer service, and I had the worst experience I have ever had with a car dealer. I had my 2020 750 in for an oil change, and the rear tablet has never worked, and I wanted it fi worst experience I have ever had with a car dealer. I had my 2020 750 in for an oil change, and the rear tablet has never worked, and I wanted it fixed. I made an appointment for service on Wednesday and dropped it off the night before; they never called even to acknowledge they had the vehicle. I called at 11:30 (my appointment was at 9 am for an oil change), and they said they did not know the status but would have to call me back. After waiting hours for them to call me back, I had to call them, and the rude gentlemen in the service department said they were backed up and wouldn’t get to it until tomorrow and asked if that was ok (what choice did I have). Thursday, I got no call, so I called them, and they said they needed to get a status and would call me back. After an hour, I decided to drive to the dealer (30 min drive), and when I got there, they didn’t even touch the car; it was parked in the same spot. When I went in, they said it was third in line (for an oil change and to look at a tablet), and the rude “gentlemen” gave me a condescending apology and said it would be ready at the end of the day and they would call. Well, guess what they never called, so on Friday I call, and they said, oh, the service was done and we called you, but you didn’t answer, yet another lie, and we left a message, yet another lie. They now have had the car for three days for an oil change and to look at a tablet, I went after hours to get the car, and the tablet still does not work, and I must assume they changed the oil (they have repeatedly lied to me so not sure that is a safe assumption). Also, when I picked up the car, there were dirty boot prints on the carpet, and the vehicle was not even washed. The sales experience was good, but they cannot supply service, so it looks like I will be going to Keeler for service and my new X7. More

Thieves! Purchased a Used BMW from them during the middle of the covid pandemic. Paid cash and now needs repairs that cost more than vehicle is worth. Less than 1,000 miles put on vehicle. of the covid pandemic. Paid cash and now needs repairs that cost more than vehicle is worth. Less than 1,000 miles put on vehicle. More