BMW of Sherman Oaks

I took my 2018 BMW for service on April 16th. Head was my advisor. I arrived and was greeted by the car service tech who took my car. I went directly to Heidi's desk and she took car of all of Head was my advisor. I arrived and was greeted by the car service tech who took my car. I went directly to Heidi's desk and she took car of all of my cars service needs. I wait for my car. Heidi texted me when it was ready within the 2 hour promised. I loved how Heidi went over the cars needed upcoming maintenance. No pressure - just honesty. needed up purchasing two bak tired (cheaper then at other locations) and came back the next day to have them switched out. Heidi was professional,, honest and attentive. Not to mention their new sophisticated coffee machine, water bottles and the opportunity to look at the new cars in their showroom while you waited for your car. showed out to travis from leasing who stopped by to educate me on leasing options in case I was interested in the future! More

Jesse is the best at the service department. He is nice and helpful, took care of my car really quick He is nice and helpful, took care of my car really quick More

I’ve brought both my BMW’s to this location for service (2022 430i & 2023 X6 M) and they have always been quick to respond and to take care of any issues. On both occasions I’ve worked with Jesse Colon, wh (2022 430i & 2023 X6 M) and they have always been quick to respond and to take care of any issues. On both occasions I’ve worked with Jesse Colon, who is a pleasure to work with and goes above and beyond to make the experience smooth and efficient. I would highly recommend this location for any services needs. More

Dennis was incredibly helpful and knowledgeable. He always tells me exactly what’s going on and accurately explains what the car needs and how long it will take. He always tells me exactly what’s going on and accurately explains what the car needs and how long it will take. More

I called to make an appointment for my service and my appointment was made quickly over the phone. When i arrived Jesse ( jesus) greeted me very happy and welcoming . It was my first time so he made ne f appointment was made quickly over the phone. When i arrived Jesse ( jesus) greeted me very happy and welcoming . It was my first time so he made ne feel comfortable and gave me a tour of where i can sit while my car was done. In an hour my car was done and he texted me that ny car was ready. Im very happy with my experience and i will be coming back . More

Low tire pressure notice ended up being a unrepairable flat tire. The service center was on it right away and a new tire was installed in an hour. flat tire. The service center was on it right away and a new tire was installed in an hour. More