BMW of Rochester Hills

Took my 2023 W M340 Xdrive for the first service. My appointment was at 0730. I dropped off the car at 0723. Went to check on it at 1446 and the dar was not done. Over 7 hours to change the oil and d My appointment was at 0730. I dropped off the car at 0723. Went to check on it at 1446 and the dar was not done. Over 7 hours to change the oil and do an inspection, 7hrs, really???? The id.. at the counter asked me at 1515 if I could bring it on Friday, really? Why was I given an appointment for Wednesday 22 Nov? Unbelievable. Spoke with Bloomfield BMW and they couldn't believe that these id..s did not get those 2 minor procedures done in that amount of time... More

Purchased a Cadillac. CT5 from BMW of Rochester Hills. Brian Berg , my salesman. He was very knowledgeable and professional about presenting the car and processing the s CT5 from BMW of Rochester Hills. Brian Berg , my salesman. He was very knowledgeable and professional about presenting the car and processing the sale. He followed up with curiosity calls and provided after sale support . I would recommend Brian and his dealship. More

Dylan and team did a great job servicing my car. Met all my needs in a timely manner my needs in a timely manner More

This is the 2nd time I have my worst service at this dealer and worst advisor Ben E. who charged me foe service was not performed, very disappointed and will never go to this dealer or recommend to any dealer and worst advisor Ben E. who charged me foe service was not performed, very disappointed and will never go to this dealer or recommend to any one. My car never looked at till 4th. day, for 1 week after I was calling for updates and leaving messages no, answer fro the service counter. More

David Ugorowski was our salesperson. He always keep in touch and communicated frequently updating us on our purchase. The Dealership staff was always kind and friendly. Great experience and will be back i touch and communicated frequently updating us on our purchase. The Dealership staff was always kind and friendly. Great experience and will be back in the future. Thanks again David!! More

Great service, excellent dealership, Jhin Hur was very professional, highly recommended, picked up a new car last week very impressed with the excellent service and the whole experience. Great communicat professional, highly recommended, picked up a new car last week very impressed with the excellent service and the whole experience. Great communication and very honest people, always going above and beyond. Thank you Jhin! More

I was impressed by the customer service and efficiency of this dealership. Richard Bell was not only very knowledgeable about my car- 330i- but did everything he could to make the experience wonderful, wit this dealership. Richard Bell was not only very knowledgeable about my car- 330i- but did everything he could to make the experience wonderful, with humor and patience! It was more than worth the drive from Northville. More

Excellent! Jhin Hur went above and beyond to get me into my car and helping me out with my previous lease. I would highly recommend this dealership and most certainly, Jhin for the knowledge, attention to my car and helping me out with my previous lease. I would highly recommend this dealership and most certainly, Jhin for the knowledge, attention to detail, and great customer service before and after picking up your car. More

My first BMW purchase was with Tonya Murray was a fantastic experience. Thank you Tanya and thank you Jim and Dave. You are all the BEST! fantastic experience. Thank you Tanya and thank you Jim and Dave. You are all the BEST! More

This was my first buying experience with BMW and it was a fantastic and pleasant experience with sales and financing. Would definitely recommend this dealership!! fantastic and pleasant experience with sales and financing. Would definitely recommend this dealership!! More