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BMW of Louisville
Louisville, KY
216 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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216 Reviews of BMW of Louisville
March 31, 2024
It is a very frustrating car-buying experience! I made an appointment with Cameron, who was fantastic, to purchase a new BMW X3. We planned for a weekend appointment in advance and arrived before I made an appointment with Cameron, who was fantastic, to purchase a new BMW X3. We planned for a weekend appointment in advance and arrived before the scheduled time. I confirmed with Cameron the vehicle we were interested in was available. Cameron checked out the key, and the vehicle was brought to the front of the dealership to review features before our test drive and appraisal of our current X3. After reviewing the features, we were given the key for a test drive. As we buckled in, someone came outside and said the car was sold. Another couple on the lot saw the vehicle being brought to the front of the dealership for us and ran inside to purchase the car. The vehicle was not sold; the couple only completed a credit application. However, I was not allowed to do so, nor was I advised I needed to put down a deposit or anything to secure the vehicle while we were viewing the car. We were interested in purchasing. This situation was unacceptable and rude, as our business was not valued. We have bought from this dealership in the past, but no longer will we consider them for our business. Once again, Cameron was very friendly and apologetic. However, after he spoke to the manager, he was not able to rectify the situation. More
by Jordan
Employees Worked With
Cameron
Helpful March 25, 2024
Matt in the. service department was very surly and unhelpful. I stopped in to ask for help in how to proceed with a small crack in my windshield. Matt didn’t service department was very surly and unhelpful. I stopped in to ask for help in how to proceed with a small crack in my windshield. Matt didn’t want to be bothered. His response was short, curt and offensive. In addition to the dealership not handling this issue he had no direction or recommendations on next steps. Very poor customer service. All other encounters with Louisville BMW have been great. This one was poor. More
by Bruno
Employees Worked With
Matt
March 08, 2024
Unfortunately, I did not have a positive experience with this dealer. I contacted BMW of Louisville about a vehicle that had just been listed online and was told the vehicle would be in within 2 days but wa this dealer. I contacted BMW of Louisville about a vehicle that had just been listed online and was told the vehicle would be in within 2 days but wasn't yet available. I repeatedly reached out to the salesman that I initially spoke with (Will Heaton) to follow up in an attempt to make a deal and received zero communication. I reached out to the dealership multiple times over the following two days to work the deal. However, I was told to wait for Will to get back to continue the process. Still concerned, I called again this evening to make sure my interest was noted and was told that the vehicle had been sold. I understand vehicles aren't kept or held for potential buyers but I was not given an opportunity to make the purchase. I was not contacted by the dealership to inform me that the vehicle was being pursued by another individual. Overall the experience was extremely subpar. This is the type of thing I expect from a Hyundai dealer, not BMW. More
by Brian
Employees Worked With
Will Heaton
February 16, 2024
Cheats & liars bought brand new was cheated out of taxes almost lost my license because was informed they would take care but they didn't charged me for it had to pay taxes twice. Also there warranty depart almost lost my license because was informed they would take care but they didn't charged me for it had to pay taxes twice. Also there warranty department lied about everything ....I wouldn't even call the person who facilitated this fiasco a salesman. And don't try to speak to management they have nothing to say won't even return your calls More
by Person
Employees Worked With
Don't know
October 30, 2023
Buyer beware if you purchase a used vehicle from them. Salesman will say whatever you want to hear to make the sale. On 8/24/2023 I purchased a used vehicle from them as is. Within 2 weeks I had to sink Salesman will say whatever you want to hear to make the sale. On 8/24/2023 I purchased a used vehicle from them as is. Within 2 weeks I had to sink $3500 into it. When I was purchasing the salesman said the car was gone over by their service department and they get paid to find issues. What was repaired would have easily been caught if they actually looked. Notified BMW team and told me 5 weeks ago they would get back to me, still waiting. I realize what as is means but this is less then honesty from their sales team. More
by d.dimauro
Employees Worked With
Nathan
October 11, 2023
Been trying since December for them to fix their mistakes/honor warranty since they diagnosed a timing chain failure and I paid $6500 to fix it. Car still sounded like crap (I notified them immediat mistakes/honor warranty since they diagnosed a timing chain failure and I paid $6500 to fix it. Car still sounded like crap (I notified them immediately) and they kept assuring me it was fine. These engines “run loud.” Then the same “drivetrain malfunction” warning that I took it in for popped back up. They told me it wasn’t related to the work they did, was related to the VANOS system… what a coincidence? 🙄 (Even if it was, they just told me the car was in “normal operating condition”) After they “ran a test” on the car they came back with almost $5k more in work they claimed the car needed. Since they hadn’t taken any ownership at this point I had no trust. So, I got a second opinion and had another repair shop run the codes. Well, what do you know, they were timing related. I call BMW and they keep saying it’s a coincidence, there was no timing codes, basically that I need drop $5k more on this other work to get done or they’re done talking to me. Spend more money with them or forget about what I’ve already spent, clear the codes and try to screw someone else by selling it/trading it in. (literal advice I was given) Since that call I’ve been ghosted. I’ve called so many times that I had to keep a log in my phone to keep up with it. Recently when they see my caller ID pop up they send me straight to the service managers voicemail - He never calls back. I have to private call to actually get an answer now. I’ve been patient and given them every chance to remedy. But in the time they waited I’ve found out/spoke to multiple people with similar experiences. One guy with the same experience basically to a T. They told him the car needed an engine, back tracked to a timing chain and ultimately the car drove like xxxx after. After he got the run around they told him it was the VANOS system, pay 5k more or go away.. sounds familiar. Spent $6500 in hopes to have my daily driver fixed, instead I spent the beginning part of my pregnancy stressed over figuring out transportation to work. Wasted money and time on rentals. Ultimately had to buy a new car before I was ready to, without a trade and $6500 less in my pocket. Now, it looks like a civil suit is the only way to recuperate anything at this point since they don’t even have the decency to call back. Save yourself the headache, go somewhere else. More
by Cassie Edwards
Employees Worked With
Mick. Adam. Daniel
April 11, 2023
Just had a really wonderful experience purchasing a BMW from BMW of Louisville and especially Audrey Gossom! The dealership is in Louisville and I live in Atlanta so I was particularly hesitant to purchase from BMW of Louisville and especially Audrey Gossom! The dealership is in Louisville and I live in Atlanta so I was particularly hesitant to purchase a car long distance. Audrey worked very hard on every step of the process and it was not an easy task, considering I had outside financing and the car had to be shipped to me. She answered all of my questions and allayed my fears of buying a lightly used car without ever stepping foot in the dealership or even the state! Thank you so much and I would happily purchase another car from this dealership and especially Audrey! More
by NewBMWBuyer
Employees Worked With
Audrey Gossom
December 24, 2022
This dealership cannot be trusted. I ordered a vehicle and once it arrived they sold it out from under me even after I had placed money down. They were slow to communicate and did no I ordered a vehicle and once it arrived they sold it out from under me even after I had placed money down. They were slow to communicate and did not respond when called or text. Their only solution was to order another vehicle. I will ELSEWHERE! I was a repeat customer and treated terribly. AVOID this dealership! More
by Kimberly K
Employees Worked With
Carnell Williams John Foyer
October 02, 2022
The Team did a great job handling our purchase of our leased vehicle. Sidney did a great job in explaining our options and the rest of the Team took care of all of the rest of the transaction. leased vehicle. Sidney did a great job in explaining our options and the rest of the Team took care of all of the rest of the transaction. More
by Frank G
Employees Worked With
Sidney
