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BMW of Freehold - Service Center

Freehold, NJ

4.8
180 Reviews

180 Reviews of BMW of Freehold - Service Center

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April 22, 2024

I was contacted by Laude Arnaldi and everything was handled professionally and in a timely manner. Thank you again for your time on getting my repair covered by warranty. More

by Helder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laude Arnaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

BMW of Freehold responded

Hello! We're glad to know that Laude Arnaldi and our team at BMW of Freehold were able to assist you with your warranty repair. It's great that everything was handled professionally and in a timely manner. Thanks for the positive feedback and come again soon!

April 13, 2024

In the midst of a family medical crisis, we discovered water accumulating in the body of our X3. Thankfully we trust the Freehold dealership and were able to work with Justine Ammiano. She managed the re More

by lucillemtm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justine Ammiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

BMW of Freehold responded

Hello! We're glad to know that Justine and our team at BMW of Freehold were able to assist you during such a challenging time. It's great hearing how smoothly the repair process went, allowing you not miss any important appointments. We look forward to seeing you again when it's time for your next X series!

March 11, 2024

Mohammad Awadallah is hands down the best Service Advisor I have ever had the pleasure of dealing with at any car dealership! He is so professional and caring towards customers. He understands issues and exp More

by PS
Recommend Dealer
Yes
Employees Worked With
Fernando Lema-Hasing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammad (Moe) Awadallah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas LaBarbara
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

BMW of Freehold responded

Hi Patricia! It's wonderful to know that Mohammad has been able to provide you with such exceptional service at BMW of Freehold. We appreciate your kind words and look forward to continuing this level of care in the future!

November 29, 2023

The team got me in right away. Greg Itkin is great- always super to deal with. Got me in and out right away after I blew out 2 tires. Was able to get to an important meeting on tim More

by wilwon
Recommend Dealer
Yes
Employees Worked With
Gregory Itkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregory Itkin
Nov 29, 2023 -

BMW of Freehold responded

Hi Wilwon! We're glad to know Greg and our team at BMW of Freehold were able to assist you promptly. We understand how important your time is, so it's great you were able to get to your meeting! Thanks for the positive feedback and we hope to see you again soon!

November 29, 2023

Always looking to please the customer, everyone is well informed and friendly. Great place to do business. More

by HAPPYHONNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Itkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cheung
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Cathers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

BMW of Freehold responded

Hi! We're glad to know you had a positive experience with our informed and friendly team at BMW of Freehold. We always strive to provide top-notch service and make every visit enjoyable for our customers. Thanks for your kind words and we hope to see you again!

November 29, 2023

Excellent service and dealer . Everything asked for was taken care of. No complains and no more to say More

by ihabfakhri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Lema-Hasing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammad (Moe) Awadallah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

BMW of Freehold responded

Hi Ihab! We're glad to know you had an excellent experience at BMW of Freehold. We strive for customer satisfaction and it's great to see that reflected in your visit. Thanks for the review and come again soon!

November 28, 2023

This is the best dealership I have ever dealt with. Everyone is very professional and courteous. More

by JUDA272
Recommend Dealer
Yes
Employees Worked With
Gregory Itkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregory Itkin
Nov 29, 2023 -

BMW of Freehold responded

Hi Juda! Thank you for taking the time to let us know that you found our team to be very professional and courteous at BMW of Freehold. It's so awesome to hear that we've been the best dealership you've dealt with. We hope to see you again for more fantastic experiences!

November 28, 2023

James was very courteous, he didn't even flinch when I told him I was getting a message that the keyfob battery was low. His estimated time to preform the service was right on point. I would like to thank More

by anthony3c2d
Recommend Dealer
Yes
Employees Worked With
James Cathers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cathers
Nov 29, 2023 -

BMW of Freehold responded

Hi Anthony! It's great to know that James and our team at BMW of Freehold were able to provide you with the excellent service we strive for. We appreciate your loyalty over the years! We hope to see you again for more great visits!

November 28, 2023

Prompt, courteous and very knowledgeable. James Cathers was beyond helpful and went out of his way to deliver excellent service. More

by Dennis Waggner
Recommend Dealer
Yes
Employees Worked With
James Cathers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cathers
Nov 29, 2023 -

BMW of Freehold responded

Hi Dennis! It's great to know that James was prompt, courteous, knowledgeable, and delivered excellent service and was so helpful during your visit at BMW of Freehold. Thanks for sharing your experience and we hope to see you again!

November 28, 2023

Very good. James is very good & knowledgeable James is very good, Knowledgeable & takes the time to explain whats needed. More

by RFFND3
Recommend Dealer
Yes
Employees Worked With
James Cathers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Cathers
Nov 29, 2023 -

BMW of Freehold responded

Hi! We're glad to know that James was able to provide you with a knowledgeable and thorough service at BMW of Freehold. Thank you for your positive feedback and we hope to see you again!

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