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AutoNation Honda Tucson Auto Mall
Tucson, AZ
1,670 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,670 reviews
May 30, 2024
The service department is great! My service advisor was Brandon, I had a demolished driver side mirror and he expedited the repair in less than a week! My service advisor was Brandon, I had a demolished driver side mirror and he expedited the repair in less than a week! More
by Robamy629
Employees Worked With
Brandon
Helpful May 30, 2024
Great dealership. Our salesman, Antonio, was knowledgeable and professional and great with the follow ups. Highly recommend. Our salesman, Antonio, was knowledgeable and professional and great with the follow ups. Highly recommend. More
by SteveS
Employees Worked With
Antonio, Paul
May 27, 2024
Easy to make a reservation. They were on time for my service work. Completed just as writer stated. Only problem is after tire rotation I need to “calibrate” my tires. Searching They were on time for my service work. Completed just as writer stated. Only problem is after tire rotation I need to “calibrate” my tires. Searching for an answer without traveling down to the shop again. More
by thethorntons9
Employees Worked With
John , service writer.
May 23, 2024
Enjoyed my experience. From the start everyone was courteous professional and the process was quick. Walked in did a test drive negotiated and finalized the deal and drove From the start everyone was courteous professional and the process was quick. Walked in did a test drive negotiated and finalized the deal and drove away in a couple of hours. More
by mauricezukowsky
Employees Worked With
Pedro Lazaro, Carlos Frisby, and Mark Ibarra
May 22, 2024
I was very disappointed in the lack of customer service on customer care from the sales manager after the mishap that occurred during my experience of buying a car. The salesman who helped me set me up wit on customer care from the sales manager after the mishap that occurred during my experience of buying a car. The salesman who helped me set me up with exactly the car I was looking for and with a good deal behind it. The car had been used as a loaner through the service department so was technically at used car price. While test driving the car, some warnings were coming up on the dash. The salesman wanted the service department to take a look so he left the car running at let the service department know. Unfortunately in 3 minutes, the car was stolen. The team was more worried about the loss of the car than the customer. The salesman was pulled to review video while I waited with no explanation, assistance or an apology. Then the salesman was sent home and I was pawned off on another salesman. At no time did the salesman manager come to speak with me to explain the situation or offer me any deals for my inconvenience. The car that I planned to buy was priced at 26,000, but because it was stolen, I was pushed to buy brand new at 31,000. I was never offered any extra perks for the inconvenience. I felt terrible for the salesman who was only trying to do what was right by the customer, and who has now most likely lost his job. I understand the loss of property, but I am confident that insurance will take care of the car being stolen. It was clear that property loss was more important than customers. The only thing that kept me from leaving and taking my business elsewhere is that I am extremely busy and the 6 hour process could not be repeated in my schedule for a couple of months. I will not recommend buying a car from AutoNation Honda to anyone. More
by krystina
Employees Worked With
Jorge the salesman was great
May 17, 2024
The dealership overall had great vibes, and both my wife and I felt that. And we're continually checked on and updated with whatever we needed. and I felt that. And we're continually checked on and updated with whatever we needed. More
by ericarvizo
Employees Worked With
Ron Tutt, Samuel Kentowski
May 16, 2024
Came in for same warranty work that was supposedly done 10 months ago. Honda Auto Nation claims condenser is the issue. No leak check performed. I had it checked by 2 other sources, no leaking condenser. 10 months ago. Honda Auto Nation claims condenser is the issue. No leak check performed. I had it checked by 2 other sources, no leaking condenser. Charged 165.00 and walked out with the same issue and they want 1300.00 to do more work, which should be warranty. Not happy More
by sdbalonick
Employees Worked With
Don't know
