Audi Service Conshohocken

Two No Good Lieing Nose Browner Females Manager and Service Rep at this Dealership, they Lied saying they turned down a service when Really in Reality I the customer Turned them down from Servicing my Service Rep at this Dealership, they Lied saying they turned down a service when Really in Reality I the customer Turned them down from Servicing my car. Never will go to Any Audi Dealerships in the future, had problems with 2 different Audi dealerships with Covert Racism and the Audi Advocate are useless No Good Nose Browners also. More

Worst service department ever. This place used to be great but has rapidly and gone downhill. You couldn’t pay me to use this place again. The service department is a joke. The service manager Kathleen great but has rapidly and gone downhill. You couldn’t pay me to use this place again. The service department is a joke. The service manager Kathleen Must loose potential customers on a daily basis. Be warned, DO NOT bring your car here. They will screw it up and make you pay for it the next time your being the car in. More

Awful service! I took my car to have a wheel alignment, tire rotation and balance. I took it to another dealer because my previous with Audi Conshohocken was terribl I took my car to have a wheel alignment, tire rotation and balance. I took it to another dealer because my previous with Audi Conshohocken was terrible. My car reeked if bad odor and my service mileage was set incorrectly multiple times. Anyway, I was unable to have my tires rotated because the lock to the lug nuts was not in my car. Audi never provided them upon purchase of the vehicle. I called Conshohocken spoke to Barbara twice and was advised that no one could speak to me because they were busy. I go into the shop and it’s empty!! I speak with Kegon who was very rude after I explained my situation and was unable to help me. He and Aaron proceeded to search my car for the lug nuts and never found it!! Furthermore, they searched my glove department and starred to review my personal paper work!!!! Not sway that was relevant. Aaron and Kegon told me his was an issue that needed to be addressed by the person gay sold me the car back in 2017 who no longer works there!! Then gives me the name of a person in Wynnewood Susanne who would handle it. I called her and she never called me back!! I finally called and spoke with Ricky Martinez and he helped me. Offered to replace the wheel locks and provide a new key. It took 5 people for me to finally get someone who was competent. My whole day was wasted and to top it off 6 hours later Kegon called me to ask if I wanted the wheel locks off! By that time I had already had this rectified with Ricky in Wynnewood. Conshohocken is awful never get service there and they need better training... Barbara, Kegon, and Aaron! More

OUTSTANDING!! Professional, friendly, knowledgeable, fast, great communication. These guys are the BEST for Audi service. If you want it done right the first time, Professional, friendly, knowledgeable, fast, great communication. These guys are the BEST for Audi service. If you want it done right the first time, come here! More

Oil Light on If I could give this dealership a ZERO I would. I purchased my Audi Q7 in 2015 from this dealership. And has had the SAME PROBLEM all the time. My oil If I could give this dealership a ZERO I would. I purchased my Audi Q7 in 2015 from this dealership. And has had the SAME PROBLEM all the time. My oil light is constantly coming on. Whenever I would call to notify the dealer they would advise that "it is not uncommon for the oil light to come on in those vehicles and that it probably needs to be TOPPED OFF". Well outside of my regular oil changes I had to always top my car off for 3 YEARS..Finally, I had my husband go under the car to look and needless to say he seen a hairline crack and took a picture for me to show the dealership. My next trip to the dealership I showed the staff the pictures and advise that there is indeed a leak as I suspected for 3 YEARS.. However, they stated they could not see the leak..So they added oil and sent me on my way..Until June of 2018, I called Kegon and Javier (service manager) to advise that I will need an oil consumption. Per Kegon "Javier stated that he does not think I need an oil consumption but they will do one if I wanted and I would have to pay for both parts of the oil consumption process" I advised that I will not pay almost $500 to cover something that I have been notifying you all about for 3 YEARS..Kegon called back and advised that they will do the first part at no charge and I will be responsible for the second part in which I agreed. Needless to say my vehicle DID NOT PASS the 1ST part. My vehicle was in to be serviced for this OIL ISSUE for 8 WEEKS. I have now had my car back for about 4.5 weeks and GUESS WHAT??? the OIL LIGHT just came back on. I called the dealership to notify them and was told by Kegon " when will you be in the area so we can TOP IT OFF"are you kidding me Kegon??? Topping it off is NOT THE ANSWER!!!! THERE IS A PROBLEM WITH THIS CAR.....I called Javier and left him messages to inform him and has not received a call back. I did schedule an appt at the Cherry Hill location with hopes that I can get this issue rectified. Sorry about the rant but I need everyone to know how HORRIBLE this dealership is. More

I heard a whirring noise from the steering column. I heard a 'whirring noise' in the steering column especially when turning after a stop. I brought my car to the service center and they gave me a loan I heard a 'whirring noise' in the steering column especially when turning after a stop. I brought my car to the service center and they gave me a loaner. Kathy, the center agent with whom I conferred, called me later in the day to say the technician thought that greasing the unit would eliminate the problem. They test drove the car afterwards and found the sound had decreased but not eliminated. Kathy advised of my warranty period and suggested i leave the car overnight and they would replace a unit. She also advised that a 45,000 check-up was due and she could have both the repair and check-up done. She gave ma time the car would be ready and it was. Great experience and great service. More