Ciocca Ford of Red Lion

This was the worst decision I ever made purchasing a car from this dealer. Got a used 2018 Santa Fe with less than 50,000 miles in June from this place. The 30 day limited warranty that comes with it is GAR from this dealer. Got a used 2018 Santa Fe with less than 50,000 miles in June from this place. The 30 day limited warranty that comes with it is GARBAGE. Every dealer around offers a MINIMUM of 3 month warranty or more when purchasing a used car, but this place obviously doesn't back their products they sell enough to do it. Should have known to run then knowing that alone. Of course I was new with buying a car, so I didn't know any better. The sales manager when purchasing the car was so pushy and was border line harassing us with trying to have us buy their crazy high priced warranty packages. I will never buy something again when I feel pressured by the seller. Right after the 30 day warranty expired, conveniently that is when everything started breaking down on the car. First it was the oil pan, then a solenoid, then the engine broke completely down, all within 3 months buying the car! Called in to say that there needs to be something done and the person told me "Our dealership will not be helping you financially since it is out of the warranty period per our company policy." Pretty much a "I told you so" to not buying an extended warranty from them at the time of purchase. Take it from me, if you are a car buyer wanting to purchase from this dealership, BEWARE! They take full advantage of people and if you do not know what you are doing, they will screw you a hundred times over like they did to me. More

3 hours after our appointment time, oil change still isn’t done!! It’s a waste of our time & gas money to come to your dealership!!! isn’t done!! It’s a waste of our time & gas money to come to your dealership!!! More

Very unhappy with dealership after the way we were treated! A local celerity, if you want to call him that, came in while we were attempting to buy a vehicle. Everything was fine until he got there. O treated! A local celerity, if you want to call him that, came in while we were attempting to buy a vehicle. Everything was fine until he got there. Once he got there we felt we didnt exist anymore. They definitely put more effort into him. We also werent happy with the trade in. Kelly Blue Book valued our car at 8-12 thousand. We asked for 10,000 but were told "the market for used cars is down and the best we can do is 8,000." Later we found out that the put the vehicle online for 16,500. They need to make double what they gave us? If the market is "down", how do they expect to get double? Then the next day it was online for 17,500 with 1,000 off with special apple pricing. So every apple discount is just jacking the price up and then giving that much off to make you feel like you are getting a deal? We asked the general manager about it and he LIED, saying "we had to put new tires on it so we couldnt give you any more money." Even though the vehicle was inspected 9 days prior and passed inspection. Never heard of a dealership putting money into a car when it wasnt necessary. Tried to find the car on the lot to see if they put new tires on it but car was not there. Then the next day they removed the car from online. They know they did us dirty and are trying to hide the vehicle. They also had us sign a paper saying we understood some parts werent in the car when we bought it but they would put them in when the parts came in. We never got a copy of that paper and when we asked for a copy, they couldnt find it. 45 minutes later they found a copy of it. You dont keep those papers on file? Car salesman Joe was fine until he got distracted. He says he gave us all of his attention but he did not give us his undivided attention. Once the "celebrity" got there he kept looking over at him instead of concentrating on us and then even got up to go talk to him and his wife. If they would have just gave us a fair price on the trade instead of trying to make double we may have been able to overlook this. We understand in order for the company to make money they need to make money on the trades. We werent asking them to make nothing on it. They could have done better. More

Cars are listed, confirmed available over the phone and upon arriving (1.5 hour drive) suddenly they are gone or never really on lot. Interesting the car remained on their website for several days after th upon arriving (1.5 hour drive) suddenly they are gone or never really on lot. Interesting the car remained on their website for several days after the incident. More