All Star Ford Kilgore

Justin is fabulous. He is patient and no pressure to buy. We were looking for a couple of vehicles and were only going to buy one at the time. He kept us in mind for bot He is patient and no pressure to buy. We were looking for a couple of vehicles and were only going to buy one at the time. He kept us in mind for both options and took great care of our needs. After the sale, he continued to follow up and make certain that we were satisfied. The finance department was also just as helpful! I definitely recommend going to All Star Ford in Kilgore and asking for Justin! More

Justin is a fantastic salesman. No pressure, I told him what I wanted and he made it happen. I'm really happy with my Ford F150 Lariat. Thank you Justin. No pressure, I told him what I wanted and he made it happen. I'm really happy with my Ford F150 Lariat. Thank you Justin. More

Travis helped me find the perfect truck within my budget. He listened to what I really wanted and got me my dream truck THANKS TRAVIS! He listened to what I really wanted and got me my dream truck THANKS TRAVIS! More

Everyone was friendly and helpful. Travis Richmond was knowledgeable and made the buying process very easy! knowledgeable and made the buying process very easy! More

The Best.. I rate All-star Ford's 5stars because they where nice on greeting you on coming in.. Make sure you are ok and give you they best work and make sure yo I rate All-star Ford's 5stars because they where nice on greeting you on coming in.. Make sure you are ok and give you they best work and make sure you are happy when leaving them.. thanks for Mr. Jason..And Mr.Dwight.. Thank you guys so much.. More

Awesome salesman Zach is unlike other car salesmen. He actually listened to what I had to say and did not try to sell me something that I was not interested in just b Zach is unlike other car salesmen. He actually listened to what I had to say and did not try to sell me something that I was not interested in just because he had it on the lot and wanted to make a sell. He actually wanted to earn my business and the business of my friends due to his quality of upfront and honest dealings. I cannot speak for all the employees of this dealership either positive or negative but definitely recommend Zach as your salesman. Tye More

Buying another car Jessie was awesome. Bought one from him before and will continue to buy from Jessie and Jeremy. We had a great experience again. Thank you both. Jessie was awesome. Bought one from him before and will continue to buy from Jessie and Jeremy. We had a great experience again. Thank you both. More

Worst Service Department EVER! All Star Ford has the WORST Service department! They NEVER keep you updated on your automobile. I would call them several times for updates. The Serv All Star Ford has the WORST Service department! They NEVER keep you updated on your automobile. I would call them several times for updates. The Service department stated they would call me back with an update!?! They would NEVER call me back. They have had the car for 5 weeks to fix the transmission. I have spoke with the Service Manger and he passes the buck the General Manger and he never returns a call. PLEASE save yourself time and MONEY and DO NOT USE THIS DEALERSHIP! They are HORRIBLE! and I STILL DON'T HAVE THE CAR! More

Best Customer Service EVER!! Although I have paid off 2 vehicles in the past I have never actually car shopped. After about 6 months of shopping around I was ready to give up. Eve Although I have paid off 2 vehicles in the past I have never actually car shopped. After about 6 months of shopping around I was ready to give up. Every dealership I went to talked fast and slick. Made promises that they knew they could not keep. I pretty much lost hope that I would find a vehicle that I liked and could afford. I decided to call All Star Ford in Kilgore and of course the same response "Come on by I know we can help you!" So I figured why not. What do I have to loose. Little did I know he actually meant it. After picking my son up from day care I stopped by the lot. Sony, the same man who I spoke with on the phone greeted me. I told him what I wanted. He showed me what he had and a few more choices. To make a long story short. He sold me a GREAT deal on a 2012 Ford Excape but its nothing in comparison to the customer service I received from All Star. The entire staff! They even helped me with my son as he ran around the lot. Sony was very personable and by the time I left I felt I had a friend. He cared about my wants but cared about my needs even more. Most of all I could tell he TRUELY cared. I would recommend everyone to All Star ford. They have the best deals and even better you will leave feeling great about your decision. More

Crooks who don't honor their word I wanted to trade in my 2013 F150 Super Cab with 31000 miles. They appraised it and offered me $17,500. I said that was to low we went back and forth I wanted to trade in my 2013 F150 Super Cab with 31000 miles. They appraised it and offered me $17,500. I said that was to low we went back and forth for a while finally we settled on $20,000. I picked out the vehicle I wanted and finally we agreed on a price so the next day I cleaned out my truck. drove up to the dealership and told them I was ready to sign all of the paper work. The salesman says well we are only going to give you $18000 for your F150 I said yesterday you said 20000 he said well it's 18 now I was shocked. So I looked up the value of my truck on kbb and it was 20650. I showed him and he said they didn't use kbb.. they used nada. I was like ok your not going to honor your word from yesterday. He said it's 18000 that's all it's worth. So I decide to look at nada and to my surprise avg. trade 20275, rough18650, clean trade 21600 so I asked him what would my trade be considered he said average to clean so I showed him my phone and said well that would make it worth around 21000 according to you. then he said they also looked at what they are going for at auction and some other web page. I asked him well are they putting in all of the options like the spay-in bed liner running boards and so on. He said I would think one has been doing it for 25 yrs. the other for 30yrs. he goes toget a copy of the report they are looking at and the finance manager comes out and said it's 18000. They would not or could not show me a report. I'm pretty sure they were lying and trying to rip me off. I like my ford truck but if I were you PLEASE GO TO LONGVIEW OR TYLER NOT TO THESE CROOKS. More