Airport INFINITI

If I could give this dealership a 0 I would. On January 16th I arrived to look at a 2021 BMW X4 that I had found online at this dealership. I was greeted by a friendly salesman named John. He br On January 16th I arrived to look at a 2021 BMW X4 that I had found online at this dealership. I was greeted by a friendly salesman named John. He brought the car to the service bay so that I did not have to look at it in the snow. I immediately noticed the low tire pressure light was on. I asked John to have the tire checked out to make sure it was not punctured or leaking. That day I put my deposit down to purchase the vehicle a week later. John texted me a few days later to assure me that it was just low air "not flat, a nail or a sensor", text message attached. I purchased the car on January 23, 2024. I do not live in Ohio but was work contract that was ending that week. My mother was also critically ill and in the hospital that week so my thoughts were scattered. I signed the paperwork and left with the car. Not even a week of having the car the low tire pressure light was back on, I filled the tire up thinking maybe it was just the cold air. The next week the low tire pressure light returned again, the following day while in a drive thru my drivers side window would not roll down. After trouble shooting on my own I reached out to the dealership. How can a car, an EXPENSIVE car not even two weeks after purchase have so many things going wrong. I knew my salesman did not work on the day I called so I did not want to bother him directly. I had to call the dealership MULTIPLE times. No one would call me back. I also specifically remember seeing signs in the dealership on how important the customer experience was to the GM, and his phone number listed with any concerns. I left a message with still no call back to this day. I finally reached out to my salesman and he advised the car was still under factory warranty and to call the BMW here where I live. Later that evening the service manager called and pretty much told me the same thing. I was able to take my vehicle to the BMW dealership in my city and the car needed a master window switch and something else that was thankfully covered under warranty. The bmw dealership also let me know that there was low and behold a hole in the tire that required a replacement ($584.94) not covered under warranty. I then reached out to my salesman who then said "unfortunately the tire was just low on air and there was no road hazard. It took BMW 10 mins to find the leak so I know that this dealership didn't even bother to look. What I thought was going to be a great experience turned into a complete disaster. Now I am paying for a new tire and am without a vehicle for no telling how long awaiting a part. The GM did not even bother to reach out after my voicemail. This is poor business practice and lousy customer service. I WOULD NOT RECOMMEND PURCHASING ANY VEHICLE FROM THIS PLACE!!!! More

Very nice staff, tod helped us a lot and made the purchase very easy, I really recommend dealing with him purchase very easy, I really recommend dealing with him More

Service team is always pleasant and efficient. Rich has great customer service experience down to earth. Rich has great customer service experience down to earth. More

Always does what I asked for never Christ over so me and everything is always on time and when I get a loaner they’re always nice and clean everything is always on time and when I get a loaner they’re always nice and clean More

I would recommend any Infiniti owner to take their vehicle to Airport Infiniti, best service department in the state, always a pleasure working with service manager Rich Jeffrey, always keeps me infor vehicle to Airport Infiniti, best service department in the state, always a pleasure working with service manager Rich Jeffrey, always keeps me informed on what's going on with my vehicle, super knowledgeable, they don't try to sell you on anything your car does not need, great facility friendly staff, like I said I've been coming here for over 10 years highly recommend this dealership even if you live in Columbus. More

Bought a used car here. Received a check back....small check for overpayment on taxes and the check was returned unpaid which caused negative consequences for me. I have cal Received a check back....small check for overpayment on taxes and the check was returned unpaid which caused negative consequences for me. I have called three times and no one has even tried to explain what happened. Left messages with everyone and was promised a call. Nope nothing. It caused my bank to extend the time it takes new deposits to hit in my account. Just disgusted. Next to the BBB to complain. I would have never complained had someone just called to explain. More

Always take my q50 here for service even when I lived in Columbus as its the best Infiniti service center in the state! I highly reccommend Rich Jeffrey in service, he keeps you up to date on whats going on Columbus as its the best Infiniti service center in the state! I highly reccommend Rich Jeffrey in service, he keeps you up to date on whats going on with your vehicle and I have zero worries when I drop off my vehicle, he will take care of you and leave you at ease! Rich explains everything your vehicle needs and is very transparent, and knows the product! If you have a infiniti vehicle and need work done Airport is the location! More