A-1 Toyota - Service Center

horrible call in system, waited on hold for service for 15mins just to be hung up on. They will not answer any questions on prices which seems untrustworthy and scummy. Never go here. 15mins just to be hung up on. They will not answer any questions on prices which seems untrustworthy and scummy. Never go here. More

Michael fournier went above and beyond To help with my car ignition problem yesterday Until he solved problem he is number one car ignition problem yesterday Until he solved problem he is number one More

I would like to thank the body shop entire crew At A1 Toyota in New Haven. My first contact was Ralph Doyon. Derek Weaver explained everything in detail, and was an excellent advocate to me in getting Toyota in New Haven. My first contact was Ralph Doyon. Derek Weaver explained everything in detail, and was an excellent advocate to me in getting an awesome paint job. I also want to thank Christina Hendricks, and Steve Lyndon, Louis,John, Jacob, and Tommaro. I can’t stop looking at my truck! Thank you! Lifetime customer now. Scott Olson More

Professional, Polite and Prompt. Look forward to working with him again. He was attentive and addressed each and every one of my concerns. I can’t imagine myself servicing at any other dealer in CT! with him again. He was attentive and addressed each and every one of my concerns. I can’t imagine myself servicing at any other dealer in CT! More

My son had a very acute problem today with his windshield wiper and was in a real pinch, as it was snowing like crazy on the highway. John in service was very responsible, mobilized the team and provided h wiper and was in a real pinch, as it was snowing like crazy on the highway. John in service was very responsible, mobilized the team and provided him with an off the charts customer experience. That is the sign of a great customer service person. I cant say more about the positive customer experience we had with John and the Service Team. Very responsive, quality job and very impressed with how handled the whole situation. Thank you John and team. More

I am very happy to write this review for A1 Toyota dealership in Woodbridge CT. I recently left another dealership that I went to for 20+ years. Sadly, things drastically changed there, and unfortunat dealership in Woodbridge CT. I recently left another dealership that I went to for 20+ years. Sadly, things drastically changed there, and unfortunately not for the better! I am so very fortunate, and very much appreciate now being a part of A1 Toyota! They treat their customers with the utmost respect and genuinely care about them as well! I have had my car serviced there three times now and just recently purchased 4 new tires and had an alignment done. Dan Wheeler (Assistant Parts and Services Director) is wonderful to his customers and takes pride in making sure they are satisfied. During this very difficult time of dealing with COVID 19 and being extremely cautious about where I go, I feel very comfortable going to this dealership! EVERYONE wears a mask and is very cognizant about distancing and being careful when interacting with their customers! Along with being vigilant they are also very accommodating and care that their customers feel comfortable and safe. I have fortunately found a new dealership that I am happy to be a part of. I feel totally supported at A1 therefore, I will be totally supportive of them as well. I wrote this review because I am a firm believer that loyalty is a reciprocal relationship and that allegiance should work both ways! They are an honest, caring and well run family owned dealership! More

Hatim Yousef is a dedicated employee with excellent customer service skills with attention to detail and making his customers feel welcome and important. The dealership is lucky to have such an employe customer service skills with attention to detail and making his customers feel welcome and important. The dealership is lucky to have such an employee. More

Bad service experience This review is a follow up on an email I sent to Mr. Galardi (A-1 President) on 5/29. After having had my windshield broken during a routine service This review is a follow up on an email I sent to Mr. Galardi (A-1 President) on 5/29. After having had my windshield broken during a routine service appointment on 5/21, I made an appointment to have it replaced (for free) on 5/29. When I arrived on 5/29, I was told that the windshield hadn't arrived yet and wouldn't arrive until the following Tuesday (6/2). No one had called to tell me my appointment had been canceled. I returned on 6/2 and had the replacement windshield installed. A week later, my wife mentioned to me that she was getting a double image on our HUD. A-1 had installed the wrong windshield. The correct windshield was eventually installed on 6/15. I've given A-1 three stars because of my past, good experiences with A-1. However, it took three visits and one faulty repair before A-1 corrected the damage they did to my car. I've seldom experienced this level of carelessness and/or incompetence in a business and plan to take my business elsewhere in the future. I do want to commend Tariq Mohammad. My interaction with him has been very good. He's always kept his cool, even when I haven't always maintained mine. More

Andy was so helpful and efficient, we bought our car and we are so happy with quality above our expectations, thank you Andy for a great service. we are so happy with quality above our expectations, thank you Andy for a great service. More

1stclass service and sales Wife bought a 2018 Sienna awd and I must say -Its my favorite SUV ever-The sales person-Andrew Constantinou is very pleasant and knowledgeable and abo Wife bought a 2018 Sienna awd and I must say -Its my favorite SUV ever-The sales person-Andrew Constantinou is very pleasant and knowledgeable and above all patient with me in the set-up of the electronics[TBI}--Today I brought it in 4 the free 20k service and was informed about a plastic molding under the seat that needed replacement-They had the part installed and covered in 2 days-WOW-Tariq Muhammad was the most real/caring person I EVER meet in a service dept-there lucky in my book to have him-I WILL BUY ANOTHER VEHICLE THERE AGAIN-Bob Jarvis More