#1 Cochran Nissan West Hills

I bought my 2022 Frontier from this dealership. Still under warranty with less than 15,000 miles the power steering leaked and ruined the pump. It took a week to get on their schedule, thus ruining Still under warranty with less than 15,000 miles the power steering leaked and ruined the pump. It took a week to get on their schedule, thus ruining the pump. The truck had to stay in the shop while parts were ordered. No loaner available for 28 hours. They only have 6 loaners and so many repairs for engines, etc., that they can’t accommodate. They refused to contact Enterprise for a loaner, stayed “They don’t get back to us for four days”. Got a ride home from them and a loaner 28 hrs later. I had no means of transportation. The part came in quickly and they called Lyft for a ride back when car was finished. I left a message on the General Manager’s voicemail to discuss the need for more loaners. Coincidentally, he was off that day according to the operator. That was seven days ago. Still waiting for the callback. I would not recommend this dealership. They have also said three times, that I need new tires. I don’t according to several sources. More

Very comfortable experience I was able to take care of the whole process in 3 hours the whole process in 3 hours More

Very smooth transaction, couldn't have asked for a better experience. Low pressure, informative and knowledgeable staff. Beyla V provided one of the best experiences I've had purchasing a vehicle. Dan T wa experience. Low pressure, informative and knowledgeable staff. Beyla V provided one of the best experiences I've had purchasing a vehicle. Dan T was also easy going and made sure the process went smoothly. Am looking forward to future purchases here and highly recommend them to anybody needing a vehicle. More

Don’t go trade in here. You won’t get the correct value for your trade-in. Then when your car needs worked on whether warranty stuff or inspection they won’t do the job righ You won’t get the correct value for your trade-in. Then when your car needs worked on whether warranty stuff or inspection they won’t do the job right. If it’s warrant they will lie with a straight face telling you there’s nothing wrong. They told me that and then I took my car to another dealership and they replaced both front axles. Avoid West Hills Nissan! More

I received text messages from a salesperson and was chastised for looking for a reasonable deal since I was looking outside of my zip code. chastised for looking for a reasonable deal since I was looking outside of my zip code. More

Jules Blackstone did a very good job with me today got everything I wanted and even explained all the nuances. everything I wanted and even explained all the nuances. More

JULES!!!!!!! THE BEST I have ever dealt with in my car buying experience! He provided me with excellent customer service!!! He was completely transparent in my buying experience. He even stayed late to sh buying experience! He provided me with excellent customer service!!! He was completely transparent in my buying experience. He even stayed late to show me all about my Rouge! He never once complained about my indecisive decisions and had patience with me. He truly cared and listened to what I wanted and needed. Not once was he ever pushy or over bearing . He worked extremely hard to get the best deal he could. He even showed me where to go for my first free oil change! He is indeed the best salesman ever in a car buying experience! Thank you JULES for going above and beyond for me!!! More

This dealership is fantastic are fantastic! Mike Cornell really went above and beyond walking me through my first car purchase. Great customer service! - Rudolph Quamina really went above and beyond walking me through my first car purchase. Great customer service! - Rudolph Quamina More

Bought a used Nissan Sentra from Mike Cornell. Hands down best sellsman, we are very happy with our purchase and the best customer service!! He went above and beyond to make us happy!! I would definitely re best sellsman, we are very happy with our purchase and the best customer service!! He went above and beyond to make us happy!! I would definitely recommend going and seeing Mike Cornell for your purchase on a new or used vehicle!! More

2017 nissan leaf inspection and help with phone app. dan, who i talked to before, was patient ,spoke softly, and took the time to explain the nissan app and set it up. second trip to sarah, both times dan, who i talked to before, was patient ,spoke softly, and took the time to explain the nissan app and set it up. second trip to sarah, both times friendly. More