#1 Cochran Nissan Monroeville

So disappointed, was in process of getting financing, insurance, etc and the car was sold. Dealership was aware that I was working on purchasing car. Don't know if I will trust them if I see another car insurance, etc and the car was sold. Dealership was aware that I was working on purchasing car. Don't know if I will trust them if I see another car from them that I am interested in. More

Zero stars would be the best rating to the worst experience I have ever had with a car dealership. I plan to stay away from all #1 Cochrans and share my story to friends and family so they can do so experience I have ever had with a car dealership. I plan to stay away from all #1 Cochrans and share my story to friends and family so they can do so as well. #1 Cochran can sell cars but expecting them to have the same eagerness to correct a situation when they sold you a defective "new" vehicle and already have your money was the biggest mistake I made. More

The service manager Kevin does not provide service or is concerned with the customer. Today i was told that after having my vehicle since the 19th for recall service that was set to take 2 hours, that they concerned with the customer. Today i was told that after having my vehicle since the 19th for recall service that was set to take 2 hours, that they did everything right. I did get a new transmission, which is positive but only after pushing Nissan Corp. I had to put a new tire on loaner car I was given, only to be told too bad. I guess I should have treated the loaner with the same respect they gave me as a customer. All in all not having my vehicle for work cost me close to $1,000. I guess from the service managers perspective, they did everything right and I'm to blame for buying a new vehicle from them and having them service it. More

This is by far the worst place to get your vehicle serviced. The advisors are very demeaning and unable to provide clarity on any questions you have. The advisor Cody never answers his phone and on hi serviced. The advisors are very demeaning and unable to provide clarity on any questions you have. The advisor Cody never answers his phone and on his voicemail he states the quickest way to reach him is via text message. He doesn't respond to your text message. If you need your vehicle serviced take it to the South Hills location, very professional. More

I want to thank Chris Rachel and Thomas McNeese for the exceptional service I received on my company pickup truck on 9/22-21. They took me in last minute toward the end of the day serviced my truck. And se exceptional service I received on my company pickup truck on 9/22-21. They took me in last minute toward the end of the day serviced my truck. And sent me on my way. It was a very good experience these are two good people and that's what makes the world go round thank you guys you have my business. More

Worst Service and most unprofessional place I have ever in my 45 years of life dealt with!!!!!!!!!!!!!!!!!!!!!!!!!!!! in my 45 years of life dealt with!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

This was my first time buying a car and my salesman Jamie helped me out immensely! There was so much I didn’t know about the financing process and Jamie was very helpful, knowledgeable, and kind throughout t helped me out immensely! There was so much I didn’t know about the financing process and Jamie was very helpful, knowledgeable, and kind throughout the whole process. We were able to find a great deal on a Nissan Sentra that was within my college student budget and I am extremely satisfied with my new car. I can not thank Jamie enough for how easy and stress-free he made my first time buying a car. Everyone at the dealership was very pleasant to work with and I would definitely do business with them again in the future! More

I just bought my Nissan Rogue yesterday in Monroeville. Hosea Brassell is professional and proficient at what he does. Not only did he make the entire process run smoothly but he also gave me the comfort i Hosea Brassell is professional and proficient at what he does. Not only did he make the entire process run smoothly but he also gave me the comfort in knowing I was in a trustworthy environment. I will be going back to Hosea when the time comes for me to purchase another vehicle. I highly recommend cochran especially for first time car buyers. More

Can't get my car fixed, then can't get anyone to answer phone in over 20 minutes at service. Hope they're training cause nobody answers phone, so I'm stuck with a car that won't start cause problem I took phone in over 20 minutes at service. Hope they're training cause nobody answers phone, so I'm stuck with a car that won't start cause problem I took it in for 2 weeks ago is now worse. Just a back handed way to stick a customer with another deductible payment from the service contract program. Bet anyone 100 bucks they will "find" another issue that wasn't there last time. More

Bob, did a great job finding us the perfect truck, great deal, friendly, and kept us informed threw the entire process, what a great experience deal, friendly, and kept us informed threw the entire process, what a great experience More