#1 Cochran Kia Robinson

I just purchased a 2023 Sorento from Cochran Kia. They made the car buying process straightforward and fair. They even corrected an error that occurred in the finance office, giving me a better deal They made the car buying process straightforward and fair. They even corrected an error that occurred in the finance office, giving me a better deal than expected due to a year end Kia Incentive. Long story short, I was charged $500 more than I should have been. I discovered the error, and informed my sales associate. I also asked him to pass along the information to his manager. Naturally, I thought the worst, and did not expect to hear back. This morning, I received a call from the general sales manager, and was informed I would receive a check in the mail for $500 plus the extra tax I paid. They could have chose to do nothing, but instead, they acted with integrity and made the situation right. I appreciate that honest approach throughout the entire process, and will choose Cochran Kia again in the future. More

Problem was resolved. Brake fluid may not have been added after line bleed. Was fixed. Brake fluid may not have been added after line bleed. Was fixed. More

The dealership lots at #1 Cochran Kia in Robinson were extremely disorganized and chaotic. Customer vehicles waiting on service were out front of the dealership and spread throughout the sales lots with extremely disorganized and chaotic. Customer vehicles waiting on service were out front of the dealership and spread throughout the sales lots with the new and used vehicles. We had to scour the lot looking for the cars that were actually for sale. The certified pre owned vehicles still under the factory warranty period were marked as is no warranty. The majority of new vehicles listed online were either sold or not even on the lot. I’m a #1 Cochran customer and I was highly embarrassed to bring my partner to a dealership I ensured was a dealer brand I valued and trusted to see such an unprofessionally run dealership. The GMC dealer on top of the hill always always looks organized and operated like #1 Cochran I’m used to seeing. Also why is the Kia dealership hidden halfway up the hill and the other used lot is unattended on the prime real estate along the road. More

Horrible experience on 6/9/23. We sold them my deceased Mom's car and they promised a check within a week made out to the estate. I've called 3 times and live in another state. Sti We sold them my deceased Mom's car and they promised a check within a week made out to the estate. I've called 3 times and live in another state. Still no check. I am about to report them to BBB or get our lawyer involved as I cannot get a clear answer on why they didn't cut us a check the same day we sold them the car. Buyer beware. More

Horrible dealership that doesn’t care about its customers. Took my car in and they said they fixed it but broke down few days later so had it towed back. The guy with an attitude said it would be a customers. Took my car in and they said they fixed it but broke down few days later so had it towed back. The guy with an attitude said it would be about 1k to fix and since it had 196k miles I told him not to fix. I called sales to have them appraise it for trade in and no one called back so went in and gave information to another guy with no call back. Now they want to charge me $525 for storage for 7 days because I missed a few service calls yet their sales who I was waiting on never called back. I will NEVER recommend or patronize this business, very bad customer service and I’ll relay to everyone that I know More

I had been calling dealerships trying to find my husband an unclaimed telluride at MSRP. Most were out of state. A representative from Cochran reached out and said there was an allocation for the model we w an unclaimed telluride at MSRP. Most were out of state. A representative from Cochran reached out and said there was an allocation for the model we wanted. I couldn’t believe it! We definitely lucked out. The entire process only took a month and a half. We didn’t feel pressured with add ons or insurance. My husband loves his vehicle and we had a pleasant experience all around. And because they didn’t charge a markup, we will return the next time we need a vehicle. More

Had my gas tank door replaced and the paint Does NOT match!!!!! Have waited a week to hear back from service manager and NOTHING!!!! On hold for Kia now. I will deal directly with Kia as #1 Cochran K match!!!!! Have waited a week to hear back from service manager and NOTHING!!!! On hold for Kia now. I will deal directly with Kia as #1 Cochran Kia Robinson has NO customer Service! More

First, I want to say the sales staff and Ryan Martin are phenomenal. Marty has been cordial, helpful, and a pleasure to work with. However, the service side seems to be completely incompetent. I bought a phenomenal. Marty has been cordial, helpful, and a pleasure to work with. However, the service side seems to be completely incompetent. I bought a car a few months ago and prepared to do my first oil change. I do them myself since they're simple. I jacked my car up and found that whoever did the last oil change tightened the oil plug so hard, it actually rounded off the edges of the bolt. I did not want to attempt to get it off, since I didn't know if it would tighten back on; however, I bought the additional vehicle service contract for coverage and I was still under the coverage of the dealership as well. Called the service department and they were absolutely no help. Didn't take my name or look me up. Just said I have to talk to my salesman. I get ahold of Marty, he speaks with his GM, and they get it set up to help me out. I schedule the work out approximately 10 days ahead of time. I arrived at 9:30 a.m. for my appointment. I did not leave until nearly 3 p.m. I was supposed to work that day after they were done. It took them 4 hours to even get my car on a lift for an appointment that we scheduled. They gave me their "availability" and I made it work. I wish that was the end of it. 4.5 hours in, they tell me they never ordered the oil filter, it'll take 30 minutes to be delivered. Seems odd since I scheduled the job ahead of time, but whatever. 4.5 hours in, 30 minutes isn't the worst thing to hear. However, 5 hours in, they tell me they didn't even order the bolt that I specifically told them over the phone to order, talked to them in the morning when I got there, and several times throughout the day. So, effectively, they took 5+ hours to do an oil change. I could've done it myself in 20 minutes. Completely unacceptable. More

The staff is amazing, friendly and knowledgeable my car purchase was seamless! we'll definitely go back and buy another vehicle at this dealership purchase was seamless! we'll definitely go back and buy another vehicle at this dealership More

The Service Dept handled a major engine replacement on our 2015 Kia Sorento, the mechanics and staff did an excellent job. The wait was almost 2 months due to other cars in a que, delays in getting parts our 2015 Kia Sorento, the mechanics and staff did an excellent job. The wait was almost 2 months due to other cars in a que, delays in getting parts and the Covid pandemic. We were glad our car could be repaired! Kudos to all the Service Dept who were involved with this endeavor! Sal and Kathy Crisanti More