Suburban Volkswagen of Troy - Service Center

Derek is a world class Service Manager, Suburban is lucky to have him on staff. to have him on staff. More

My car was damaged after I had a light bulb replacement. I came in for an oil change and bulb replacement. After I left the dealership I noticed the light cover was missing and there was a hole in my bumpe I came in for an oil change and bulb replacement. After I left the dealership I noticed the light cover was missing and there was a hole in my bumper. I went back to the dealership on June 14, 2023. I spoke to Amir Chabaan. He took no accountability. One the mechanics admitted they forgot to put the light cover back on. When it was put back on the cover was broken. At this point Chabaan showed me a blurry picture stating my car was damaged when I brought it in. My 2014 Beetle was not damaged when I brought it in. The next day he sends the same blurry picture and a rear view of the mechanic working on my car. I needed a frontal view that would prove my car was not damaged when it was brought in. That was not provided. Chabaan told me to file a claim with my insurance company. I see from a previous review this what he does. He has no integrity. If I could give a zero rating, I would. More

More than $2000. 00 and less than a year later, and the check engine light is back on! The problem had to do with carbon buildup in my 2016 Tiguan, Research says tha 00 and less than a year later, and the check engine light is back on! The problem had to do with carbon buildup in my 2016 Tiguan, Research says that this is to be expected every 60,000 miles or so. It has been less than 7,000 miles! Insult to injury, no response to my request to hear from the dealership on the matter. As soon as I click Submit, I am contacting the Michigan Department of Automotive Regulation to file a complaint and request an investigation of the Dealership’s handling of this “repair” of my car. More

Stay away from this place. Had my car towed to the suburban VW to get fixed, and it came back with a brand new dent in the quarter panel. Then they tried to falsify documents t Had my car towed to the suburban VW to get fixed, and it came back with a brand new dent in the quarter panel. Then they tried to falsify documents to make it seem like the car came in with that damage. Not to mention how unbelievably uncooperative and unprofessional Amir Chaaban and Chris Lange, the service manager and director respectively, have been. On top of that, they tried to charge me $80 to put a new battery in my car even though Vyletel VW said they would do it for free. In total, they tried to charge me $320 for a battery I later picked up, and got installed (for free) at Belle Tire for $185. Highway robbery. Dealing with the service manager, Amir Chaabani, has been like pulling teeth, and. It is painfully obvious in dealing with him that he gives no craps about the customer, or doing the right thing for that matter (i.e., being honest). He lied, and said no one from the dealership signed for the car, when the documentation proved otherwise. The tow truck driver inspected the vehicle before picking it up, and noted no dents. Then the car gets damaged while at suburban VW, and they try to cover it up by falsifying documents and saying the car came in that way. While staff who was with me when I pointed the dent out were trying to be supportive, Amir effectively tells me it's not his problem. Amir lied a second time, saying Suburban VW recorded the car for the entirety of its stay and that the video proved the car was not damaged while in their care. I asked him to share the footage, and he sent it to the wrong email address (even though they have my email address on file, and I repeated it to him over the phone). When I finally get the mp4, it's a 4 minute video of my car in the parking lot, where my care is barely visible no less. There's no footage of any work being done on the car, or the car being washed. There's not even footage of the car at night. Either he lied about having footage of the car for the entirety of its stay, or he knowingly withheld footage of the car being damaged. When I tell him the video he has is useless, and does not prove in any way shape or form the damage did not occur while the care was in their care, he flat out says it's my problem and that he can't help me. So I ask for his supervisor's contact info, and he says I'll get a call from them. 1.5 weeks later, no call. And on top of that, he stops responding to my texts. This man has no business dealing with people, period. Suburban VW needs to recognize and get him trained or make sure no customers ever have to interact with him. I recommend avoiding this place like the plague, because of Amir and Chris Lange and the terrible way they interact with customers and lack of ethics. More

They managed to destroy one of my Fuel Injector, all audio to my car, my AC, and my remote start module all in one 2-week long repair process. Ended up costing over 1000 to get everything fixed by actua audio to my car, my AC, and my remote start module all in one 2-week long repair process. Ended up costing over 1000 to get everything fixed by actual professionals. More

service recommendations Excellent service. Did not wait very long and the rexpairs were done efficiently. I would recommend this service place for all my family and friends. Excellent service. Did not wait very long and the rexpairs were done efficiently. I would recommend this service place for all my family and friends. More

Always professional and always get the job done! Suburban Volkswagen of Troy is a wonderful place to buy and service your car! The service center is comfortable, they get the job done, and they comp Suburban Volkswagen of Troy is a wonderful place to buy and service your car! The service center is comfortable, they get the job done, and they complete the work in a timely manner. More

Excellent Service Department I've had many new vehicles that have needed warranty repair and regular maintenance work. I'm no stranger to the service department at dealerships. Th I've had many new vehicles that have needed warranty repair and regular maintenance work. I'm no stranger to the service department at dealerships. The service at Suburban VW is top-tier. All warranty work done without question or problem. All regular maintenance has been handled quickly (most of the time while I wait) and accurately. My vehicle still drives very, very well with an excess of 60k+ miles and, to be sure, is party due to the accurate and reliable service provided. Amir is the point man in the service department and for good reason. Never are unnecessary repairs suggested, and frequently when asking about upcoming maintenance, it's made clear that there is no reason, at that point, to spend the money on something unnecessary. Couldn't be happier with the personable and professional services. More

Terrific service Very friendly staff. Quick, competitive reliable service. Amir went above and beyond... I needed a new tire and they not only replaced the damaged o Very friendly staff. Quick, competitive reliable service. Amir went above and beyond... I needed a new tire and they not only replaced the damaged on but also made sure all the other tires were fine and returned the car freshly washed. More