Lexus of London

Service Beyond Belief After being ignored at several car dealerships in my own area or told "it is online" to questions when I did speak to a salesperson, I decided to take After being ignored at several car dealerships in my own area or told "it is online" to questions when I did speak to a salesperson, I decided to take my son's advice and meet with his salesperson at Lexus of London. Sue Vincent was a delight to deal with. Her friendly manner and detailed knowledge of the cars immediately let me know I was speaking with a professional. She listened to my questions and understood my priorities and needs in the car I would choose. Her advice was very much appreciated and she never pushed me to make a decision. Driving the cars convinced me that the decision I was about to make was the right one and her manner made me feel I was being treated honestly and with respect. Once my decision had been made and the paperwork completed, I dealt with Kylie Burridge in the finance department. An issue came up with my trade in and I sent Kylie an email on the Sunday evening of a long weekend, expecting a reply when work resumed on the following Tuesday. To my shock, I heard back from her within minutes and she solved the problem for me that evening and handled the changes wonderfully over the coming days. The manager, Chris, also helped me out in a very timely manner and that was greatly appreciated. When I went back to the dealership to pick up my new car, Lauren, the delivery specialist, spent an extended period of time acquainting me with all the exciting features of my hybrid car and was excellent at explaining all the hi-tech features which I am now enjoying. I was also introduced to the ladies at reception and the service manager, Romeo, who will be so helpful in the future. And before I left the dealership, other salespeople congratulated me on my new car. I have raved about the service and experience ever since and feel like I am now a member of a new family at Lexus of London. Definitely a superlative experience and well worth the two hour drive!!! Thanks so much to Sue and her team of experts. You are the best... More

A GREAT SERVICE AND TEST DRIVE This is the first time that I went to LEXUS. It was very good test drive experience. The employee gave me enough information about the vehicles that I This is the first time that I went to LEXUS. It was very good test drive experience. The employee gave me enough information about the vehicles that I want to know. The service is great and very comfortable. The dealer is excellent and friendly. More

Exceptional Experience I came to Jack with a lot of questions when I started my new vehicle shopping. Jack is not only an expert in Lexus cars but also has profound knowledg I came to Jack with a lot of questions when I started my new vehicle shopping. Jack is not only an expert in Lexus cars but also has profound knowledge about other brands. He gave a very great comparison, pros and cons between similar brands. It was a great pleasure during the whole process of purchasing the new vehicle. Jack also followed up promptly a few days after I had the new car. Great service! More

An Unbelievably Pleasant & Stress-free Car Purchase Having purchased vehicles from two different luxury car dealerships in the past, I can say with absolute certainty that the experience at Lexus of Lo Having purchased vehicles from two different luxury car dealerships in the past, I can say with absolute certainty that the experience at Lexus of London is far superior to anything I've been presented with previously. The team is truly committed to creating a comfortable setting for you to make the best vehicle decision for yourself without any pressure. The vehicles speak for themselves, they are beautifully designed, have the absolute best safety features and handle the road exquisitely. But in order to offer the best possible luxury experience, it ultimately comes down to the people. Sue, Kylie and Lauren are all incredibly knowledgeable about the products they offer. Sue and Kylie, whom I worked with through the purchase setup, were both focused on my needs; offering me options and giving me the time to make the decision that worked for me. Everyone I encountered at Lexus of London, including Allan and Romeo, were exceptionally and genuinely kind. Each one of them shared in my excitement and as I left the dealership with my brand new RX350 they all wished me well and said have a safe drive home. Working myself for a company that has a strong safety culture, this last line is important. Lexus as a corporation is committed to high safety standards but your commitment is only as good as the culture in which you create. Each and everyone of the people I spoke with at Lexus of London said have a safe drive home; that speaks volumes to the strength of their safety culture. I've always felt that I never had that full luxury experience with previous vehicles I owned, but now that I'm with Lexus of London, I feel like I've found my home :) More

Service appointment I was greeted very quickly and as per our conversation they had a loner car available for me to use during the time. They explained what was done wit I was greeted very quickly and as per our conversation they had a loner car available for me to use during the time. They explained what was done with the vehicle and when to expect the service. My car was clean and ready to pick up on time. More

Service Appointment as usual, the service group are very good. Professional, well spoken and seem to care. The car was booked in advance and the job was completed ahead o as usual, the service group are very good. Professional, well spoken and seem to care. The car was booked in advance and the job was completed ahead of the scheduled time given. More

Henry Gao is a really nice dealer. Gao is very patient and polite. And the service is efficient. I fell good for my experience. I will recommend Gao if my friend go to Lexus. Gao is very patient and polite. And the service is efficient. I fell good for my experience. I will recommend Gao if my friend go to Lexus. More

Amazing costumer Service and experience with Stephanie Stephanie give me very good Costumer Service and she is very nice kind and helpful. And chris is very helpful and nice person . I highly recommend to Stephanie give me very good Costumer Service and she is very nice kind and helpful. And chris is very helpful and nice person . I highly recommend to everyone to go this dealer ship if they want to buy any Lexus . More

#3 in the LS series for me and our 5 th Lexus as a family. Late at nigh too many commercials on TV so simultaneously, on my iPad looking at cars as usual. O, o, o, a pre-owned LS 460 L awd, premium luxury pack Late at nigh too many commercials on TV so simultaneously, on my iPad looking at cars as usual. O, o, o, a pre-owned LS 460 L awd, premium luxury package and at my trusted Lexus of London dealer. Wow, difficult to find. The US exchange has thwarted the market for Canadians. Well fist thing Monday its drive into London.(100km.) I phoned in ahead and ask only to speak with a female sale expert. Buying big machines man to man is way too much ego. Women do work more earnestly, I'd say, in car sales. Man, Sue Vincent is definitely a professional in sales and very educated with automobiles. As we were both clearly car enthusiasts the negotiations actually were mutually enjoyable. As my third LS, I'm a bit of a gear head and quite stimulated by the minutia of these magnificent machines. Exchanging info was fun. Sue utilizes the Lexus team to facilitate my enquiries promptly. So we kept the 92, LS 400, 20 years @475000km. Then euthanized. Keeping my LS 430 2001 and my new LS 460 L awd. Wonder who will live the longest me or my babies. Thanks go to you Sue Vincent and that great reputation at Lexus of London from whom we bought our fist ES300 in 1993. More

ES 350 Purchase The dealer was very friendly and courteous. They worked hard to make a deal that everyone was happy with. Their service and attention to detail is e The dealer was very friendly and courteous. They worked hard to make a deal that everyone was happy with. Their service and attention to detail is excellent. More