Dean Myers Chevrolet Buick GMC Corvette

No accountability I have been to the service department twice. My opinion is at the end but here are the facts: - I received a sales email regarding winter tires. I I have been to the service department twice. My opinion is at the end but here are the facts: - I received a sales email regarding winter tires. I decided they were a good price, responded and made an appointment. The appointment was confirmed, twice, along with the model of tire, twice. - On the second confirmation the receptionist mentions there is a small recall on my car and asks if I would like to get it fixed while it's in for service. Great! Good idea. Let's do it. - I bring the car in for service. I wait 2 hours at Yorkdale (nearby mall). I get a phone call - they never ordered the tires. They can't get them until tomorrow. But they will fix the recall now. I waited two hours for this news. - I wait another hour. Another phone call (I'm still waiting at the mall). They didn't realize that no one onsite is certified or able to fix the recall. They need to call in another person - that can be done tomorrow. - I waited over three hours for them to discover they can do none of the things they sold me on. - They offer to shuttle me home but I insisted on a rental vehicle as I should have had my car back already and I need my car to do my job.. They explained that they don't usually do that for a one day service. I replied that I'm assuming they also don't usually forget to order tires and offer services they can't perform and we came to an agreement that the rental car was a reasonable solution. - Two days later get my car back with winter tires, and I pay for storage onsite. - Spring 2018 arrives and I'm ready to put my regular tires back on. - After waiting one hour they call to say they can only find THREE of the tires I paid them to store. - I request for them to pay for two new tires because even their own service manager said putting one new tire on with three 3-year-old tires would be unsafe and unwise. - I take my remaining three tires home and wait for them to call me to confirm the tires have arrived. - I wait several days for confirmation that the tires have arrived. I call twice over the course of a week and both times I'm told someone will call me back. At the end of the week I call again and speak to a manager. They're there - just no one called. - They offer to pay for only one tire because one of my (three remaining) regular tires has a nail in it anyway. I explain that that was beside the point, I could have replaced that elsewhere, they offer me $20 off a $199 tire. Now on to my opinion: I would like to point out that I bought my car at Dean Myers Chevrolet and I regret it. While the purchase of the car was fine (not great, just fine), I regret ever spending money here. This dealership demonstrates a lack of accountability, organization and skill that is, quite frankly, shocking. Both of these visits have wasted countless hours and created problems to which I have had to provide solutions at every turn. I will not be returning to Dean Myers Chevrolet for service nor would I recommend buying a vehicle there. More

Good service Leo is good he came to help right away good service from him. Gilmar also helped me a lot through my purchase would recommend to others. Leo is good he came to help right away good service from him. Gilmar also helped me a lot through my purchase would recommend to others. More

Very happy with Dean Myers The sales person Andrew Lopez was very helpful and easy to work with. He was the consummate professional. We thank Andrew for all his help The sales person Andrew Lopez was very helpful and easy to work with. He was the consummate professional. We thank Andrew for all his help More

Excellent experience at Dean Myers Andrew was very helpful, he educated me and answering all my questions. Great dealership! Highly recommended! Good job Dean Myers!! I will definitely Andrew was very helpful, he educated me and answering all my questions. Great dealership! Highly recommended! Good job Dean Myers!! I will definitely recommend you guys! Thqnkd again! More

Excellent customer service with Dean Myets Shelly and Gilmar were very professional and helpful. They made me comfortable in buying the car I wanted.. I will highly recommend them to family and Shelly and Gilmar were very professional and helpful. They made me comfortable in buying the car I wanted.. I will highly recommend them to family and friends. More

Excellent Service I received excellent service with Dean Myers Service dept.: Brandon and Jaret were very professional, knowledgeable, helpful and courteous. The se I received excellent service with Dean Myers Service dept.: Brandon and Jaret were very professional, knowledgeable, helpful and courteous. The service representative Brandon provided a detail explanation of the issues with my car and he was consistent with following up with all updates regarding my vehicle. The service manager Jaret provided excellent advice and great solutions. I will always trust and respect the great customer service that Brandon and Jaret provide. More

Don't go here !! Once they get your cash, they ignore you. Bought a vehicle here ( nearly $30k) and was given 3 free oil changes as part of the deal. I even had the paper vouchers. When I went to use the first Bought a vehicle here ( nearly $30k) and was given 3 free oil changes as part of the deal. I even had the paper vouchers. When I went to use the first one ( @5,500km), I was told they had expired. I went to see the manager that I dealt with during the sale and asked him to re-issue new coupons. He said he was too busy and closed the door of his office in my face. Let's just say I have since made sure this cost them a xxxx of a lot more than 3 oil changes :) Two dealerships that I can recommend are Downtown Hyundai and Oakville Nissan, both were very professional in all aspects. More

2 yrs of perfect service on my 2015 Corvette Z06 , I am so pleased I have already placed an order for my next car . Honest and hassle free . David on my 2015 Corvette Z06 , I am so pleased I have already placed an order for my next car . Honest and hassle free . David More

No Moral Standard Firstly I would like to say that I am gravely disappointed with the treatment of the people from this place this service time around. My experience is Firstly I would like to say that I am gravely disappointed with the treatment of the people from this place this service time around. My experience is still fresh in mind and I am very emotional about it. I brought my car (2004 Saturn Ion) in for an oil change service. I dealt with Brian, the service agent and he dealt with me pleasantly, like times before. After a hectic day, the service was done and I was on my way home. On Monday that just passed Aug 7, some noise was coming from my engine compartment and my husband got out and told me to pop the hood. I reached for the lever and it was flopping back and forth. I was shocked and couldn't believe it wasn't opening the hood. My husband came from bracing the hood in front of the car, got on his knees and looked at the lever and said that it was broken and that it would need a wrench to open. The following day (tuesday) I called and told them my situation and they booked me for today (wednesday) for further investigation. Long story shortened, They didn't tell me anything when i brought the car in and left without them telling me anything. Today for the FIRST time, i was told that it was hard to open my hood and after trying to understand, if it was so hard to open my hood and they still did the oil change and they allowed me to leave with a broken latch. I was very upset for a number of things: I did not bring a broken latch to the service, the tech said it came into the shop broken and there was no waiver presented or signed stating that they had seen this issue, brought it to my attention and going forward they are not liable for the issue. thirdly, afterwards before I left, they didn't tell me there was an issue and my forth issue is they are trying to rationalize that my car is old, i must have somehow did it and that in short, xxxx happens. I have a young child and If i had given them a car with a broken latch, I would also be inquiring for parts and repair because it is GRAVELY unsafe driving around with no access to the hood of your car. Secondly I would have advised them there was an issue in opening the hood and there would have been witnesses because the information would have passed through in notes, and to the service technician. The Manager of Service whose name is reserved had told me he would pay for the labor and I should pay for the part, but I was furious that I should pay anything because it was the technician who is liable. I don't think in any point of this experience was fair and it should be known to everyone else to beware of these types of things. I contacted Chris Fleming of the dealership and I am waiting for an investigation and resolve. In the meantime, Beware, these people have no moral standard for service whatsoever and I am left driving around in the meantime with a wrench to open my hood in case there is an issue because of somebody else's error. More

Great experience! I just recently purchased my first car here and could not recommend Mick Wilder enough. I'm not much of a car guy and he patiently guided me through t I just recently purchased my first car here and could not recommend Mick Wilder enough. I'm not much of a car guy and he patiently guided me through the process and got me the best deal on my car. Make sure if you are going to visit Dean Myers, make sure you deal with Mick. He's great! More