Chilliwack Volkswagen

Sales/service Excellent sales service Took the time out to call and check in prior to and after the purchase on the vehicle. Will be a return customer Excellent sales service Took the time out to call and check in prior to and after the purchase on the vehicle. Will be a return customer More

"No extra miles for us" We were called to discuss the options of the VW TDI Emissions Settlement Program in Canada and had an appointment on a Saturday. We had not planned o We were called to discuss the options of the VW TDI Emissions Settlement Program in Canada and had an appointment on a Saturday. We had not planned on buying another VW, but found the Tiguan quite nice. We wanted to buy a mid level Tiguan model. It was a long drawn out day due to the reclaim process. My husband asked for a brochure but was told they were only online. Our salesperson was mostly interested in showing the available colors. We were shown several vehicles to see the color, but nothing was said comparing the three lines of Tiguan and not having seen a brochure and not being shown anything to show the differences between them, we unfortunately made the wrong choice. At home, after researching ourselves, we became aware of this. The following morning, a Sunday, we returned to the dealership, but no effort was made to help us rectify this. Pros- staff very personable staff very helpful with claim paperwork VW Tiguan is a very nice vehicle all of our dealings with this dealership in the past have been excellent Cons - presentation all over the board and incomplete, maybe because of the push to sell VW's. Our mistake - due to the long day at the dealership, we should have gone home and made a decision later. Suggestion - get a printed brochure or check it out a home first, we were unprepared because we were not planning on purchasing another VW vehicle. More

Good deal made I walked into the dealership to see what my options were as I was looking to trade in my Jetta TDI. Dylan introduced himself to me and offered me a I walked into the dealership to see what my options were as I was looking to trade in my Jetta TDI. Dylan introduced himself to me and offered me a deal on a new Jetta TSI. Although I wasn't fully satisfied at the time, Dylan and his team worked really hard (even past closing time) and ultimately I left the dealership the same day with a great deal that both sides were happy about. Dylan and his team were super helpful and respected the budget I had set out. More

lets make a deal I walked into the dealership to look at what they had as I was in the market for a new SUV and Dylan helped me out....a very knowledgeable young man w I walked into the dealership to look at what they had as I was in the market for a new SUV and Dylan helped me out....a very knowledgeable young man who answered my many questions. And Chris was very accommodating in making the deal work for us. More

went the extra Mile My wife and I walked in just to look at trade in value for our vehicle. Walked a way with a vehicle that checked all of our boxes. Bill was super help My wife and I walked in just to look at trade in value for our vehicle. Walked a way with a vehicle that checked all of our boxes. Bill was super helpful and wanted to make sure that we stayed within the budget we had set at the beginning. More

Great overall experience First time buying a newer car & everything went fairly smooth.everyone was friendly and worked hard to make sure we got something we were pleased with First time buying a newer car & everything went fairly smooth.everyone was friendly and worked hard to make sure we got something we were pleased with More

Terry rocks Purchased my first new car at this dealership back in April. Terry was the employee I dealt with. Terry was awesome, professional and helpful. He stay Purchased my first new car at this dealership back in April. Terry was the employee I dealt with. Terry was awesome, professional and helpful. He stayed long after closing time and made sure we were satisfied. I felt that he went above and beyond the call of duty. I didn't feel pressured or rushed to buy a car. Also, the gentleman that delivered my car to Burnaby was awesome. Really friendly and pleasant. I wasn't satisfied with the fact that the car was delivered to me dirty. No detailing was done on the car. This car was sitting on the lot for over a year so it had a lot of green moss and mold growing on it. They just did a quick wash without actually cleaning it in detail. I don't blame this on Terry. He did his part of the deal but the manager there wasn't that helpful. So thumbs up for Terry, thumb up for delivery driver (an older gentlemen) thumbs down for work quality when it came to car being clean. More

10/10 I was very pleased with the service I received at chilliwack Volkswagen from Steven. His knowledge and expertise were a great help. I would gladly re I was very pleased with the service I received at chilliwack Volkswagen from Steven. His knowledge and expertise were a great help. I would gladly recommend him to any of my friends and family. More

Great service I had a stellar experience at this dealership and was helped by Stephen Norrish, he gave me great service. He was very helpful and really knows his pr I had a stellar experience at this dealership and was helped by Stephen Norrish, he gave me great service. He was very helpful and really knows his product. I recommend him! More

Friendly and Professional Service Fast, reliable and Professional. Highly knowledgeable on questions asked and attentive to his work. His service was Excellent and he handled everythin Fast, reliable and Professional. Highly knowledgeable on questions asked and attentive to his work. His service was Excellent and he handled everything very Well. Will return. More