Jaguar Land Rover Waterloo

I've been a customer of Land Rover Waterloo for many years and attribute my 230,000+ Km longevity to the dealerships great work and superior customer service. years and attribute my 230,000+ Km longevity to the dealerships great work and superior customer service. More

Ben and Mohammad were amazing to deal with! I had a 5 star experience and I Love my new Jag FPace!!! Highly recommend this dealership for all your Jag & Rover purchases. star experience and I Love my new Jag FPace!!! Highly recommend this dealership for all your Jag & Rover purchases. More

I have been dealing with Waterloo Jaguar for 5 years now. Dan and Andre have always been so friendly, professional and honest. Always offering me a loaner vehicle as I live out of town. My last service appo Dan and Andre have always been so friendly, professional and honest. Always offering me a loaner vehicle as I live out of town. My last service appointment took longer then expected. Andre was so kind to offer me to take home a loaner and the next day, he had my car delivered to me. Talk about fabulous service!! Anyone can sell you a car but it’s the service that Dan and Andre offer you that makes you become a repeat customer!! More

3 months to have a brand new car repaired We took delivery of a new I-Pace Dec 24, 2018. Dec 28 it was towed back to the dealership. We were told it was defective switch, then a coupling, th We took delivery of a new I-Pace Dec 24, 2018. Dec 28 it was towed back to the dealership. We were told it was defective switch, then a coupling, then a section of wiring harness, then the entire wiring harness, then it was two different wiring harnesses. We were told the parts would take 2 weeks, then 4 weeks, then they had to be custom made. Once they had the parts we were told the service department didn't know how to complete the repair. Staff were polite, but I had to place the calls for updates and frankly, I got pretty tired of the revised stories and delays... There is no reason a brand new car should take 3 months to be repaired - it indicates that Jaguar corporate (in Canada and in England) has no concept of customer service, and are indifferent to their warranties. There is no chance we'll buy the brand again, or the dealership. Buyer beware! More

Love my landrover discovery From the moment I walked through the doors, I was greeted by friendly staff. The atmosphere is extremely professional, Rui and his team, made shopping From the moment I walked through the doors, I was greeted by friendly staff. The atmosphere is extremely professional, Rui and his team, made shopping for a vehicle an amazing experience. I have never been to a dealership like this. Down to earth, helpful, knowledgeable and most importantly the best customer service I have ever experienced when buying a vehicle. I would recommend your dealership to anyone. More