Pfaff Porsche

Sales and service centre reviews I bought a 2014 Carrera 4S from John Gulley. I have known John for 5 years. He is extremely personable, professional and always willing to help. For e I bought a 2014 Carrera 4S from John Gulley. I have known John for 5 years. He is extremely personable, professional and always willing to help. For example, after attempting to activate the homelink garage door opener, both online and using the provided manual, I called him and in less than 10 minutes he hadrit working for me. I also used the service department to fix the driver's side memory seat and mirror controls and an issue I had with the exhaust. They addressed these issues promptly and when I couldn't arrive in time to pick up my vehicle, they arranged to have it dropped off at my home! Overall great experience! More

new friends Jay-R Tamper and fellow team members friendly, professional attitude reflects what a positive drive they have to make the total Pfaff Porsche experien Jay-R Tamper and fellow team members friendly, professional attitude reflects what a positive drive they have to make the total Pfaff Porsche experience absolutely AWESOME!!! More

WOW, Fabulous Experience Jay ensured that the client comes first and my experience is above expectations. His professionalism, knowledge of the product and specifically carin Jay ensured that the client comes first and my experience is above expectations. His professionalism, knowledge of the product and specifically caring is the reason I will continue to be a loyal client. More

Loyal Customer to Pfaff Porsche I have had the pleasure and privilege to own several Porsche vehicles and without hesitation my go to salesperson has always been Jay-R Tamber. His k I have had the pleasure and privilege to own several Porsche vehicles and without hesitation my go to salesperson has always been Jay-R Tamber. His knowledge, professionalism and integrity (yes that is correct “integrity”) have been consistently exemplary. But then these adjectives are also representative of all departments at Pfaff Porsche. On all occasions I truly felt that Jay-R was more focused on cultivating a relationship with me rather than trying to ever force a sale upon me. Given all the choices one has with Porsches, which can be a daunting and overwhelming task, he really he took the time to get to know me and make the process easier and very pleasant. I always felt he has been candid and upfront in all our dealings. However, even more impressive, is the after sales experience that he provides even to this day. I still go to him with any and all queries, which he addresses with the same consistent courtesy and professionalism. An absolute pleasure to deal and know Jay-R. Well done! More

Jay R Tamber @Pfaff is fantastic & i will always buy 4M him Jay first helped me buy a Carmen red 911 Carrera GTS even though it ended up being from another dealer in Ottawa. The guy is a through professional. H Jay first helped me buy a Carmen red 911 Carrera GTS even though it ended up being from another dealer in Ottawa. The guy is a through professional. His real character showed when i needed to get rid of my 911 because of a really bad back in just 10 months. Jay worked tirelessly to get me a favorable deal and get me the car i wanted. He helped me return the car at absolutely favorable terms to me. He then got me the MCCAN GTS in carmen red in 3 months! The waiting was for 6 months. To top it all, he even got me a short term lease for a Cayenne for 3 months at a rental price while i waited for my Macan GTS. The guy is fantastic. He absolutely knows how to take care of his clients. I am already discussing buying my next Porsche with him. More

Started off mediocre, ended up great I initially went in looking at a Macan GTS. Was assigned to Jimmy Lin, who didn't really offer too much information about the car, options, pricing.. I initially went in looking at a Macan GTS. Was assigned to Jimmy Lin, who didn't really offer too much information about the car, options, pricing...at the end of it, he told me that Saturdays were really busy, and that I should come back during the week for a test drive. I called back a few days later to book a test drive, and got in touch with Jay-R Tamber. Wow. The difference in Customer Service between him and Jimmy are night and day. Jay invested a ton of time to walk me through the car from the ground up. He gave me straight answers and didn't make a fuss about taking the car out for a test drive like some others do. He went through the details of how the deal was structured, and is just overall a pleasure to deal with. At the end of it, I placed my order for a GTS with Jay, and I could not be happier with the service he provided. There are little-to-no discounts with Porsches that are 6-8 months back ordered, but if someone is getting full commission from my purchase, I'm glad it's going to Jay-R. I'm usually not one to provide written feedback, but Jay is top notch. More

Macan Shopping I was in the market for a Macan and went in to get some info a couple of weeks ago. Jimmy Lin was assigned to help me out and boy what a terrible e I was in the market for a Macan and went in to get some info a couple of weeks ago. Jimmy Lin was assigned to help me out and boy what a terrible experience that was. He was arrogant, loud and was all too eager to bash the competition as I told him I just came from testing a BMW X4. "Porsche are for people who love to drive" "If you want those types of features (park assist) this isn't the right car" I get that the cars are on order with a 4mth wait, but he could at least pretend to be interested in actually selling me on the car. I was asking for information to understand the various models, packages etc and all he would say is "completely customisable, I can't tell you what's included.; Go online and customise one" He never even mentioned the 4cyl version when I asked him about the models. That's BASIC info to share. I got more information eavesdropping on another sales rep (British guy?) who was explaining the differences between a Macan and a Cayenne to a couple. I told Jimmy that we do road trips and I wanted to make sure the backseat would be comfortable. His response? "Do you have another car you could use for roadtrips" WOW. The test drive was basically him speeding around Woodbridge at 120km/hr. Helpful? Not at all. I've always liked Pfaff, but I would be hard-pressed to go back in to the Woodbridge store to deal with Jimmy, Regardless of how long he's driven a Porsche or worked there. A subtler more partnering approach would be great. You're supposed to be a sales person no? Unfortunately with the influx of Mainland China money, these luxury retailers have just become order takers. Who cares about sales service anymore? 3 weeks later I'm yet to even get a call or a follow up message from him, Unlike Tesla, BMW, Audi and MB who've all called me back to check in and answer any questions More

Unprofessional, lack of follow-up, liars Went in to enquire about a 911 convertible and salesperson took me for a test drive . When asked for the price on the car he stated vehicle had no pri Went in to enquire about a 911 convertible and salesperson took me for a test drive . When asked for the price on the car he stated vehicle had no price on it as it had just come in. Told me John was working on the sale price. Exchanged business cards and salesman was going to call me shortly. Waited just under 2 hours to tell me the car was sold and he had no information as to what happened which seemed strange and very unprofessional. Salesman didn't even ask me if I was interested in another car. Left a message with John Pera. The guy didn't even have the courtesy to return my call. I highly recommend NOT using this dealership and I would never buy a vehicle here.. Going to write a letter to Porsche Canada.. Stay away folks! More

Macan purchase I would like to thank Mr. Jay R Tamber for exceptional service during my 2017 Macan purchase. During the process there was no pressure or attempt to I would like to thank Mr. Jay R Tamber for exceptional service during my 2017 Macan purchase. During the process there was no pressure or attempt to upsell and he demonstrated detail knowledge of product. I am still waiting for delivery but there is no doubt in my mind that final phase of whole process will be a perfect. Thank you again and keep up with good work. More

Service Appointment Thanks to Erin Owen who was professional and efficient in dealing with my flat tire....thanks to the service department that have been excellent and p Thanks to Erin Owen who was professional and efficient in dealing with my flat tire....thanks to the service department that have been excellent and professional. My FIRST Porsche ...picked up in April 2014 ...and I would never go to another dealership....thanks guys ...you always make me feel that you care and that's important More