Grimsby Chrysler Dodge Jeep

Long Distance Purchase - Exactly as we discussed Bought a used truck from Mike & Dave over the phone based on pictures that were on autotrader. Drove all the way from Belleville to pick it up on Sat Bought a used truck from Mike & Dave over the phone based on pictures that were on autotrader. Drove all the way from Belleville to pick it up on Saturday not sure if everything would be as we discussed or if there would be some surprises. Everything was perfect. I'm so thrilled with my purchase. It was exactly as we had discussed, no strange surprise fees on the bill, no pressure to take strange add on features. The truck is exactly what I was looking for at an amazing price. Best car buying experience ever! More

Fully satisfied with our recent new vehicle purchase We purchased a new 2017 Jeep Grand Cherokee from Grimsby Chrysler Dodge Jeep Ltd. in late June, 2017 and are fully satisfied with the experience. Mike We purchased a new 2017 Jeep Grand Cherokee from Grimsby Chrysler Dodge Jeep Ltd. in late June, 2017 and are fully satisfied with the experience. Mike Beaudoin spent a considerable amount of time helping us to determine the vehicle and options that best matched our wish list. He then located the most suitable vehicle at another dealership and brought it to Grimsby for us. Lisa Mallett helped us with protection and financial details for our purchase. We did not feel pressured to purchase optional items and the price that we paid for our new vehicle and the amount that we received for our trade-in vehicle both seemed fair to us. We have a 22 year relationship with Chrysler dealerships that spans 5 new vehicles and have always been pleased with our choices. We have been bringing our vehicles to Grimsby Chrysler Dodge Jeep Ltd. for maintenance for four years and are fully satisfied with the service that we have received. More

Horrible service and bad attitude I need to have a senor reset on my vehicle because the repairs were done else where and they are charging a full hour of service to do it because the I need to have a senor reset on my vehicle because the repairs were done else where and they are charging a full hour of service to do it because the garage where I had the work done did not have the code to reset because Chrysler would not supply it. This is the second time since I bought my vehicle, less than 5 years ago, that this has happened. Go somewhere else!!!! Taylor Chrysler in Hamilton (only a few extra minutes away) is very helpful and understanding. The employee I spoke to kept cutting me off when I was talking because he was "to busy" to help me. Try taking customer service classes. As someone who works for a road service company, CAA, I will recommend to all customers to avoid this dealership at all costs!!!! More

Great team to work with - professional and great value! Team is very responsive to my requests, professional and will provide you with the best value in the industry. Will only provide necessary service an Team is very responsive to my requests, professional and will provide you with the best value in the industry. Will only provide necessary service and never try to oversell what is needed. More

BEST Dealer I've experienced in over 45 years This place is amazing, from the first time I randomly walked in to test drive a Challenger , MikeBeaudoin Was great..no pressure , no " I have to go This place is amazing, from the first time I randomly walked in to test drive a Challenger , MikeBeaudoin Was great..no pressure , no " I have to go with you"..just a no pressure environment..after the test drive, he asked what I thought..and we had a nice conversation..a few months later, I again asked to drive a Ram pickup..same thing, Mike gave me the key and said " give it a try"..I did..and later a little undecided, put together a deal ..the next day..after a restless night..I talked to Dave Hanson, voiced my concerns, and he cancelled the purchase, with no fanfare, no drama,or guilt!..Incredible compassion! Last week after much thought..I purchased the new Ram from Mike..and after showing up unannounced ( on a Friday before a long weekend).to take delivery..I watched Him run around, unflustered and smiling all the way, while he delivered 2 other sales. While waiting I had the opportunity to observe a lot of the sales/support staff, it was amazing to watch everyone seemed so relaxed and genuinely concerned with the customers. At one point Dave was on the floor consulting with a customer..and was so comforting and understanding of their concerns! I'm 65 years old and have purchased over 150 vehicles in the last 45-50 years..and visited hundreds of dealerships, was a Mechanic for years..and Service Manager for major dealers in the GTA for many more..and can say I have never saw such genuine people as are employed at this Store! Congratulations!! More

Great vehicle, great dealership Steve gave me a great deal on my new Rubicon. Was extremely helpful with all questions and showed me every detail on my car. Really is an expert on Steve gave me a great deal on my new Rubicon. Was extremely helpful with all questions and showed me every detail on my car. Really is an expert on Jeeps More

Great Service Steve was right about the truck he help us pick out , he said that we would love it and we do. He made sure that all things were done and ready for pi Steve was right about the truck he help us pick out , he said that we would love it and we do. He made sure that all things were done and ready for pick, Steve could of sold us more expensive vehicle but he listen and know what we were looking for. Thanks again to a great sale rep. More

Excellent stuff and services fealt like family Excellent service loved dealing with dodge they made you feel like family they know what I was talked about how i wanted it and came through They rea Excellent service loved dealing with dodge they made you feel like family they know what I was talked about how i wanted it and came through They really take the time to seat down with you And lesson and they come through they stand behind there word 100% More

no BS!! I love that they call themselves a "no BS dealership" - totally agree Grimsby Chrysler has this down-pat from my first hand experience with them. I I love that they call themselves a "no BS dealership" - totally agree Grimsby Chrysler has this down-pat from my first hand experience with them. I found a great car at a great price and the staff were very easy to work with. More

Love the car, loved my purchasing experience more. I think for most people, venturing into a car dealership can be intimidating. It makes sense, it's a process that most of us do a handful of times in I think for most people, venturing into a car dealership can be intimidating. It makes sense, it's a process that most of us do a handful of times in our lives, and we realize that we have no real idea of how the process of a vehicle purchase really happens. For myself, I don't really like being in a position of "being at the mercy" of a process I don't understand, so to say that I approached the thought of a car purchase with a large dose of cynicism would be correct. This was my second purchase from Grimsby Chrysler, and I was happy with my last purchase, obviously seeing as I returned to purchase another vehicle. This time was different, I left my purchase experience feeling less like a customer, less like a sales number and more that I have a dealership I can work with in the coming years, and grow with as my vehicle needs change. Derrick and Lisa left me feeling that they were working on my behalf, that it wasn't just about making a sale. Honestly, the best experience ever... I just wish I had space to park more vehicles, so I could do it all over again. More