Lexus On The Park
Toronto, ON
Filter Reviews by Keyword
By Type
1,357 Reviews of Lexus On The Park
Disappointed June 28, 2017 I am writing this review to express my disappointing follow-up product purchase request experience. On May 20th 2017, I purchased the June 28, 2017 I am writing this review to express my disappointing follow-up product purchase request experience. On May 20th 2017, I purchased the Lexus LX 570 from Lexus on the park dealership. Thomas Homewood and the team did a wonderful job at ensuring our smooth purchase. However, upon signing the deal Lazar Lazarovski gave me until June 20th/17 to think about purchasing the maintenance package. After making the decision to purchase the package I contacted Lazar L. on numerous occasions between (June 16-19th). I left voicemail messages and did not receive a return call. I also tried calling Thomas H. and even went to the dealership to leave my business card and I was completely amazed that no effort was attempted by Lazar or Thomas to return my call. The whole incident was a complete waste of my time to sort-out and I am disappointed at the lack of customer courtesy. As a fellow business franchise owner, I value customer satisfaction. I am only writing this review to prevent this type of incident from re-occurring and for ongoing quality improvement efforts. In addition, my sister and brother-in-law are loyal Lexus customers, they were responsible for convincing me to choose Lexus versus BMW. More
Exhaust Pipe replacement. Kevin Fam - Assistant Service Manager Lexus on The Park. Kevin Fam deserves exceptional recognition as an outstanding 'role model' and representati Kevin Fam - Assistant Service Manager Lexus on The Park. Kevin Fam deserves exceptional recognition as an outstanding 'role model' and representative of the 'Lexus' brand. He epitomizes the personal characteristics and desired qualities of 'Customer Relationship Management'. Kevin's genuine reassuring and trusting nature combined with his technical expertise is most comforting; especially when repairs and maintenance can be daunting to say the least. I have overheard Kevin speak with many customers and other Lexus staff while at reception. He is consistently respectful and courteous to everyone. To Lexus Management: Kevin Fam is a valuable employee - invest in him! He is likely very the reason customers are loyal. More
Best experience ever with a dealer We have bought numerous cars, used and new, over the years. Our experience at Lexus on the Park, with Benjamin Momayez (our salesman), Sean Johnson (m We have bought numerous cars, used and new, over the years. Our experience at Lexus on the Park, with Benjamin Momayez (our salesman), Sean Johnson (manager), and Rene Dhinsa (who showed us all the features) has surpassed all our expectations. Stefani was the cherry on the sundae. From the first contact with Benjamin, the experience has been smooth and pleasant. Attention to details, honesty, ethics, and respect obviously rate high for Benjamin judging from what we saw. The entire sales staff is courteous and efficient. This has been the most stress-free experience buying a used car. Plus, with this dealer, we are certain of the quality of the vehicle purchased, and we have peace of mind. I will be a return costumer no doubt and will ask for Benjamin again. I will definitely recommend Lexus on the Park to all my friends who are (or who should be) considering buying a Lexus. More
Amazing Customer Service! A++ Great Value of Service. Great support and guidance by the Sales representative that led us through the decision making, he made a distinction to A++ Great Value of Service. Great support and guidance by the Sales representative that led us through the decision making, he made a distinction to our experience. We got great offers and sales packages and great technical advice. we loved this experience and I will return to this dealership with no doubt. I have already introduced this leadership and the Sales Rep. to my family and friends. we had already gone to two other dealership but this is the one that fully worked for us. More
Andrew was amazing went above what I ever experienced in a d Buying the lexus for Andrew was amazing . He went above and beyond the call of duty. It definitely been an experience I have never had in other brand Buying the lexus for Andrew was amazing . He went above and beyond the call of duty. It definitely been an experience I have never had in other brand dealership. More
Leasing of Lexus RX350 I had been looking around at different dealerships looking for a new car fater moving to Toronto. I got in contact with Mark, and I immediately felt a I had been looking around at different dealerships looking for a new car fater moving to Toronto. I got in contact with Mark, and I immediately felt a higher level of trust than with any other dealer I have met before. He took me through the process of spec-ing the car and also the leasing agreement, and was most helpful. Since I have recently moved to Canada he also helped me navigate through the different rules, regulations and processes you have to go through when buying a new car. More
Awesome team Lexus on the Park has assembled a rockstar team of car sales professional. From initial contact, through negotiations, signing, and delivery, Tom, Ste Lexus on the Park has assembled a rockstar team of car sales professional. From initial contact, through negotiations, signing, and delivery, Tom, Stefani, Christine helped me get the best possible solution to my unique situation. Because of their always accessible, responsive, and friendly staff, I very much recommend Lexus on the Park. More
Excellent Service - Sale It was a very smooth, excellent service provided by David Lee. From the first day of test drive until the date pick up the vehicle. David provided o It was a very smooth, excellent service provided by David Lee. From the first day of test drive until the date pick up the vehicle. David provided outstanding customer service, very pleased to have him throughout the process. Thank you David ! More
Excellent and professional service We bought pre-owned es 350. We liked the car but price was out of our reach. Farzad (aj) and Anthony Trasmundi worked with us very patiencely and prof We bought pre-owned es 350. We liked the car but price was out of our reach. Farzad (aj) and Anthony Trasmundi worked with us very patiencely and professionaly and we reached to an agreement. At one point we were abt to leave but they didn't get frustrated and calmly worked to close the deal. On the day of picking up the car Christine nam did a great job on explaining all the features of the car. We dint feel any pressure to buy any extra insurance or warrenty from Stefani Kossingou when picking the keys Overall great experience. Will buy another car for my wife in a year or so. I hope the same honest and professional service from service department when I take my car for service. More
Outstanding Service Farzad AJ incessantly helped me to find the right car. It took me more than a month to decide on a car. He showed me almost everything they had and wh Farzad AJ incessantly helped me to find the right car. It took me more than a month to decide on a car. He showed me almost everything they had and when I mentioned to him a colour that they didn't have, he and John shipped the car for me from another city. Human beings with good hearts that are in service to people. They sure did go out of their way to make my purchase a completely satisfactory one in all aspects. More