Crosstown Chrysler Dodge Jeep Ram
Edmonton, AB
Filter Reviews by Keyword
By Type
Showing 2,000 reviews
Amazing experience! This is my second vehicle purchased from Crosstown since 2013 and the service then and now was absolutely incredible!! Dave East and Lyle Najjar were This is my second vehicle purchased from Crosstown since 2013 and the service then and now was absolutely incredible!! Dave East and Lyle Najjar were so kind, understanding, and compassionate, and definitely went above and beyond !! Will not go anywhere else! Thank you again!! More
Great customer experience Awesome customer service. Very friendly and helpful. Guided me thru the whole process. Will definitely recommend them to all my relatives and friends. Awesome customer service. Very friendly and helpful. Guided me thru the whole process. Will definitely recommend them to all my relatives and friends. Exceeded my expectations above and beyond. More
Fantastic dealership, awesome team of people! We have bought 2 vehicles from this company. A brand new dodge caravan 05 & now a used 2015 Dodge Journey. Billy (Bilal) was our sale guy & let me tel We have bought 2 vehicles from this company. A brand new dodge caravan 05 & now a used 2015 Dodge Journey. Billy (Bilal) was our sale guy & let me tell you... go to him, seek this man out because he DOES care!!! He's a sales guy yes but an active listener too, he truly cares & wants your business & will stop at nothing to ensure your happiness. He's honest, pleasant, knowledgable & he wants to see you in a vehicle that suits your needs. We had a few hiccups along the way that could of potentially turned serious for us, as it related to finance but not with Crosstown. The management team Mario & TJ, along with Billy ensured all corrections were made as promised within our deal. A company that stands behind its mission statment. They delivered 100% what they promised, and did so pleasantly. Their Customer service is second to none, they're driven in all departments. Accessible beyond the purchase, & have been available whenever we've needed it. The service team especially Monica has been diligently working to get my custom order since our purchase. She is patient & friendly to deal with and ensured at no time that we were down without a vehicle. If you want to feel good about where you buy your vehicle, this is the company to come see, Billy is your man!!! More
Super Dealership Went to buy a Jeep Cherokee for the wife and ended up getting a 2016 Ram 2500 as well. Were able to find both our vehicles wirh the options we wanted. Went to buy a Jeep Cherokee for the wife and ended up getting a 2016 Ram 2500 as well. Were able to find both our vehicles wirh the options we wanted. Cant ask for anything more then the best and Crosstown is the best More
I love my Jeep This place makes you feel welcome. Very friendly and great customer service. I went there not knowing what I wanted. Once I seen a jeep and knew that This place makes you feel welcome. Very friendly and great customer service. I went there not knowing what I wanted. Once I seen a jeep and knew that is what I liked. I asked for the options I wanted and Billy had no problem to place me in a jeep that I could afford. I love my Jeep Cherokee. More
Excellent service! My experience was very pleasant. Ai was absulutely great. She was knowledgeable about the vehicles. Friendly and helpful. She was concerned about me g My experience was very pleasant. Ai was absulutely great. She was knowledgeable about the vehicles. Friendly and helpful. She was concerned about me getting the right vehicle for myself. More
Very Professional. I have been dealing with this Dealership for 13 years and I have to say they have been awesome. Most of those years I have dealt with a I have been dealing with this Dealership for 13 years and I have to say they have been awesome. Most of those years I have dealt with a gentleman named Kim Nightingale. Crosstown made a great choice by having him on their staff, a great person and always there to help you. He is now retired. I bought my first vehicle there in 2004 a Dodge Ram 2500 Diesel, had excellent service and traded it in 2 years after for a 2006 Dodge Ram 2500. Again had excellent service and traded it in for a 2012 Dodge Ram Laramie and again excellent service The following event will give readers an idea of how well Crosstown treats their Customers. In March 2016 I had a regular service done on my Dodge Ram, during the service they noticed that my Front Pinion Seal and Drivers side axle Seals were leaking and they informed me that it was covered under warranty. At the time I was in the process of moving to BC and never had the time frame to get it done. My truck had 89,000 KL. on it. While living in BC I sort of forgot about it and when I did realized it, I was over my 5 year and 100,000 kl warranty. I was at 103,000 kl. I took it to a Chrysler dealership in the town I was living and they would not cover it for me. I just recently came back to Edmonton to attend my granddaughters graduation. While I was there I decided to visit Crosstown Motors to see if they would still cover it. I spoke to the Service Manager Brian Neggers. I was pleasantly surprised when Brian told me that Chrysler Crosstown would honor the warrenty because it was on the work order before my warrenty was up and it was a GOOD DEED gesture on behalf of Crosstown Motors Between Brian and Amelie Oxford-Wall my experience there was downright great. Also if there are any issues with either of those seals within 2 years, it will be covered by any Chrysler Dealership. Thank You to Crosstown and their Staff. More
worst service got a preowned jeep anout over a month ago,the salesmen were obviously pushing to sell vehicles and were very insistent before the sale was made answe got a preowned jeep anout over a month ago,the salesmen were obviously pushing to sell vehicles and were very insistent before the sale was made answering my messages promptly but after I got the jeep I've had a lot of issues with it and with the way they dealt with it was so dissappointing they are taking their customers for granted. The last time I had issues with them I spoke with Jecris,the saleman and he told me to not think that I can control even their personal lives. To think that if they were dealing with this issues promptly and in a professional manner then I wouldn't be so bugging them with phone calls. I told him that I'll just return the jeep so I wouldn't have to keep "bugging" them and he said go right away. Unprofessionals. Avoid them More
Manny's the Best Manny made the purchase seamless and has a great personality that shines when working with on a deal. He has a communication skills mixed with some gr Manny made the purchase seamless and has a great personality that shines when working with on a deal. He has a communication skills mixed with some great life experiences More
Jecris Bautista and his convincing power!!! We were impressed to all the people whom we had talked to prior to purchasing our new truck. They were all engaging especially Jecris. Keep up the go We were impressed to all the people whom we had talked to prior to purchasing our new truck. They were all engaging especially Jecris. Keep up the good works and hopefully more sales coming up to you. More