Peace Arch Toyota

Great experience Very good customer service. Prateek helped us out a lot showed us the car and answered all the questions we had. I would recommend this dealership to Very good customer service. Prateek helped us out a lot showed us the car and answered all the questions we had. I would recommend this dealership to anyone wanting to buy a car. More

High Standard Excellent service from Sales Representative and Business Manager. Felt no pressure and their knowledge was impressive. Would recommend the Dealers Excellent service from Sales Representative and Business Manager. Felt no pressure and their knowledge was impressive. Would recommend the Dealership for troublefree shopping. I hope their service department has the same standards... More

Great customer service July 21/17 Dear Greg I am dropping you this email to let you know the outstanding customer service your employees have provided. I phoned on July 21/17 Dear Greg I am dropping you this email to let you know the outstanding customer service your employees have provided. I phoned on Wed. July 19th with a starting problem with my 2008 RAV4. Angela and Alex went above and beyond to help me solve this problem. With no appointment times available they said if I could drop off and leave the vehicle the service department would do their best to have me back on the road by Friday noon. The other Toyota service location I phoned would not even consider checking my RAV until Tuesday July 25th. I dropped off my vehicle at 7am on Thur. July 20th and checked in with Michael, he told me that the service department would have it fixed as soon as possible, he phoned at noon to inform me that my RAV was repaired and ready for pick up. I would like to thank everyone involved for their exceptional customer service, a rare thing these days, other service departments could learn from your service employees. I will be using Peace Arch Toyota in the future for my vehicle service. Thanks again Marge More

Watch out for the "upsell" We've had our vehicle serviced at Peace Arch over the years and have become quite disillusioned with the place. To the point that we only take it ther We've had our vehicle serviced at Peace Arch over the years and have become quite disillusioned with the place. To the point that we only take it there for an oil change, since we signed up for "Oil Change for Life" program several years ago. The service advisors are continually attempting to upsell "repairs" that they say need to be done, e.g. recently when I took the vehicle in for an oil change, I was first told that it was time to have the brakes done; until I pointed out that Peace Arch had done the brakes last Fall (the last time they did any repairs on the vehicle). Only then did the Advisor see the entry on the file. Then, after leaving the vehicle for the oil change, the Service Advisor called and said the technician had noticed that the windshield wipers were streaking the windshield (interesting in that it was a hot summer day) and needed to be replaced. Actually, the wipers had been replaced two months ago at another repair shop. Unless you have warranty work, I'd suggest looking elsewhere. In South Surrey, I've found Fountain Tire on King George in South Surrey to be professional and honest and to give good advice about what needs to be done (and not done) to keep our vehicle in top shape. More

be careful of this dealership I was very disappointed with this dealership. It seems sad that they don't understand how bad their business practices are. They don't take an I was very disappointed with this dealership. It seems sad that they don't understand how bad their business practices are. They don't take any accountability for their over pricing or stand behind their mechanic reports. More

Complete rip off . We were charged 384.00 on parts and labor for a simple block heater change. Part itself costs no more than $50 and according to other dealerships an . We were charged 384.00 on parts and labor for a simple block heater change. Part itself costs no more than $50 and according to other dealerships and mechanics it takes less than 2 hours to get the full job done. Total bill with an oil change was $675!! We were desperate to have the work done as our truck is our only means of transport and we noticed the radiator had a leak and my husband saw some steam rising from the hood. This was the only dealership that had an immediate opening and now we understand why. We had our truck towed to the dealership immediately and did not get a chance to call around for quotes as we didn't know what exactly was wrong with the truck. Upon pickup of the vehicle my husband tried to ask the service guy what exactly was done to the vehicle and if the part was replaced or if it was merely just popped back into place and he could not get a straight forward answer. After further investigation we realized we were grossly overcharged for the service. Will not be returning to this dealership in the future. They obviously took full advantage of our situation. More

Criminals Beyond Bad Service! I purchased lifetime oil change in 2009 for our Siena Van. We seldom get any other work done on it because we have an excellent ba Beyond Bad Service! I purchased lifetime oil change in 2009 for our Siena Van. We seldom get any other work done on it because we have an excellent back yard mechanic who does all the other repairs and maintenance .Apparently, Peace Arch Toyota doesn't like that! Several times I have brought our van in for an oil change and as soon as we take it away the tires have low or little air pressure in them. I have had to rescue my wife from a parking lot because of a flat tire. And this morning , the day after service, the van once again has a flat tire. Once, my air cleaner has had a rag jammed in it. Another time, my hub cap had the wire removed from it, and as my wife drove away from the dealer, it flew off and broke. As far as I'm concerned these are criminal acts! If anyone else has this problem, please write on this. Maybe we can start legal action. I have had enough of this!!!!!! I have actually referred 2 people to purchase a vehicle with Peace Arch because I know a sales person there. What a mistake! More