Oakville Toyota

Customer service is not good. I went last Saturday.They waste my time and not follow my instructions and insist me to go to another new car. I wanted to buy my lease car and the I went last Saturday.They waste my time and not follow my instructions and insist me to go to another new car. I wanted to buy my lease car and the dealership was not helpful, I had already payed off my lease but they wasted a lot of my time. More

Worst service ever. Incompetent people from service advisor, mechanic to service manager. Decided to go there for a transmission service with my Toyota Highlander. Servi Incompetent people from service advisor, mechanic to service manager. Decided to go there for a transmission service with my Toyota Highlander. Service advisor told me they are advising me against the service since the dealership recommends the service at 104,000 km and my car already had 108,000 km and they would not be responsible if something goes wrong with my transmission?? When I asked what could happen, I was told that "sometimes the gears don't like if you put new transmission fluid in" - the stupidest thing I have ever heard. The guy doesn't have a clue about lubrication basics. I insisted, so they went ahead with the service. Before the service I had no issue with the transmission, it was shifting like new. After the service shifting was rough, there was an audible clang and whistling sound between shifts. These things were not there before the service. Realizing that it is pointless to go back to Oakville Toyota, I decided to investigate myself. I jacked up the car to a level position, warmed up the transmission fluid to a 104 deg. Fahrenheit and open the plug on the pan just like it says in the manual. When the fluid level is correct, there should be a small trickle at the most. To my surprise, I drained 1.5L of fluid. Not only did the mechanic overfill the transmission, I think he never bothered to drain the old fluid, since the color was brown instead of the cherry red new fluid should be. I wasted $200 and my time on this service and in the end I had to do it myself and spend another $60 + on transmission fluid. I had a hard time removing the fill plug because the mechanic had rounded off the hex, meaning I will have to pay for a new fill plug out-of-pocket too. After completing the service myself, all the transmission issues disappeared and it shifts just like before I took it to Oakville Toyota. I am glad that I checked the transmission before any damage was done, as it would cost me thousands of $$$$. I wrote an email to the service manager, he replied that he will look into it and get in touch with me by the end of the day. That was a month ago and have not heard from him since. What a crappy service from top to bottom. I will never go back again!!! More

I love this dealership they have great people Specially Lexia great person she will help you with everything you need she helped me alot and I wanna thank her so much Lexia great person she will help you with everything you need she helped me alot and I wanna thank her so much More

Want to express a big thank you to Suhill in used car dealership for her helping us buy our used 2021 Rav4 in March and Starsky in the service department for your help on June 23. You both were such grea dealership for her helping us buy our used 2021 Rav4 in March and Starsky in the service department for your help on June 23. You both were such great help and very professional to work with. More

Great service and all staff is very professional and very detailed when it comes to explain what your car needs. Specially I would like to highlight a couple of your service advisors as they go above and be detailed when it comes to explain what your car needs. Specially I would like to highlight a couple of your service advisors as they go above and beyond what is expected: Diego Ordonez and Jamoon Lee. More

Lack of professionalism. . Very bad customer service and staff attitude, special George in lease management and Ozoro in used car trade . Very bad customer service and staff attitude, special George in lease management and Ozoro in used car trade More

Unprofessional, lazy and rude. Absolutely the worst customer service. They sold me 4 tires that were unsafe for the road. Everything had cracks and holes. I need to make a 24 hr ro Absolutely the worst customer service. They sold me 4 tires that were unsafe for the road. Everything had cracks and holes. I need to make a 24 hr road trip to eastern Canada and this is so unsafe. I highly recommend everyone go somewhere else!!!! More

We had the opportunity to meet and transfer our vehicle with Mr.Allen Wu and he did not disappoint. Allen went above and beyond to answer all of our questions in a timely and professional manner. The word with Mr.Allen Wu and he did not disappoint. Allen went above and beyond to answer all of our questions in a timely and professional manner. The word that comes to mind is PERFECT. Allen is an experienced player in the automotive industry and to deal with him has been a very pleasant experience. More

Great experience with Oakville Toyota, Allen was extremly helpful and made our transaction totally smooth and efficient. Will definitely recommend to all. Thanks Allen helpful and made our transaction totally smooth and efficient. Will definitely recommend to all. Thanks Allen More

Hi there. I wanted to take this opportunity to thank the entire team at Oakville Toyota for their superior and top notch customer satisfaction. I recently purc I wanted to take this opportunity to thank the entire team at Oakville Toyota for their superior and top notch customer satisfaction. I recently purchased a new vehicle and they all worked so hard to ensure a seamless transaction. They accommodated my requests and we’re very helpful with all my questions. Thank you again! More