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Lexus of London
London, ON
3,576 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,576 reviews
May 01, 2017
Stephanie My husband and I both found Stephanie wonderful to deal with when purchasing our car. She was very knowledgeable and obviously focussed on making sur My husband and I both found Stephanie wonderful to deal with when purchasing our car. She was very knowledgeable and obviously focussed on making sure we were informed and happy with our decision. in the future, if we are lucky enough to purchase another Lexus, we would hope to get to work with her again. All in all a great experience! Anne watson More
by Anne Watson
Employees Worked With
Helpful May 01, 2017
Great place to buy a preowned Lexus It was a pleasure dealing with both Chris and Stephanie regarding our preowned 2013 ES300h. Both were very professional and the service we received wa It was a pleasure dealing with both Chris and Stephanie regarding our preowned 2013 ES300h. Both were very professional and the service we received was top notch. I would definitely recommend Lexus of London and particularly Chris or Stephanie to anyone looking for a new or preowned vehicle. Also the features of the impeccably detailed vehicle were very well explained to us by Teagan. All in all the best car purchasing experience in a long while. More
by Frank Kus
May 01, 2017
Easy purchase Stephanie was great We made a deal by email as I am up north with no Lexus dealers close by There was no extras or add ons when I arrived The deale Stephanie was great We made a deal by email as I am up north with no Lexus dealers close by There was no extras or add ons when I arrived The dealer was exceptional,everything handled professionally from the test drive to the vehicle prep and tutorial Totally satisfied More
by Phil baerg
April 30, 2017
Excellent Service Went to test drive the IS 300 and Rick was very knowledgeable and friendly. When I wasn't sure if the red interior would look good with white, he even Went to test drive the IS 300 and Rick was very knowledgeable and friendly. When I wasn't sure if the red interior would look good with white, he even went above and beyond and let me drive the RC (another car I fancied) to the external stock lot so that I could see what the IS I want would look like. Overall, I had a great experience working with Rick. He was very patient, polite, and did not pressure me into anything. Thanks for the amazing service! More
by Chee
Employees Worked With
April 30, 2017
Love My Lexus Stephanie was awesome throughout my entire purchasing process; never pushy, always friendly, very knowledgeable and made easy to talk to. Stephanie r Stephanie was awesome throughout my entire purchasing process; never pushy, always friendly, very knowledgeable and made easy to talk to. Stephanie rocks!!! Love my Lexus!!! More
by Jackie Vanderbeck
Employees Worked With
April 30, 2017
Searching for a 2nd Vehicle My wife and I are on our Third Lexus RX350 and love it. Stephanie Shearsby has sold us the last two. We have always found her great to deal with; prof My wife and I are on our Third Lexus RX350 and love it. Stephanie Shearsby has sold us the last two. We have always found her great to deal with; professional, friendly and fair. So when we started looking for a second vehicle one place I turned was to Stephanie and Lexus of London. In the end we have decided our second car will be a different make. I have ever intention however of replacing our Lexus RX350 with another Lexus and I will be calling on Stephanie again because the make, sales, service, and the way they treat their customers at Lexus of London is first class. More
by PVJ
April 29, 2017
good service When I was going there he helps me to choose the right car for my family. I pick up my car seven days earily. I am very glad to meet Jack. When I was going there he helps me to choose the right car for my family. I pick up my car seven days earily. I am very glad to meet Jack. More
by Kevin7077
Employees Worked With
April 28, 2017
Great Experience This is my second lexus. I met Rick Watson who was an excellent salesperson. He was very caring and genuine. Thanks for the great experience. This is my second lexus. I met Rick Watson who was an excellent salesperson. He was very caring and genuine. Thanks for the great experience. More
by Linda123
Employees Worked With
April 27, 2017
Great Experience! I recently bought a Lexus IS 300 from Rick. He provided friendly, knowledgeable and no pressure service. Extremely happy with the service provided by I recently bought a Lexus IS 300 from Rick. He provided friendly, knowledgeable and no pressure service. Extremely happy with the service provided by Rick and Lexus, would definitely recommend him in the future More
by MMIS300
April 26, 2017
Fantastic experience He is a professional sales who has a deep understanding of customers needs. I've had a wonderful time talking to Jack. I would like to refer him to an He is a professional sales who has a deep understanding of customers needs. I've had a wonderful time talking to Jack. I would like to refer him to any new buyers especially buyers who speak English. He will be of a great help! More
by Que
Employees Worked With
