Lexus of Richmond Hill

Outstanding Professional Service at Lexus of Richmond Hill ! Obtained a New Lease of RX 350 with Absolutely Great Highly Professional Customer Service from Katie Kong & Team . I am very happy Returned customer a Obtained a New Lease of RX 350 with Absolutely Great Highly Professional Customer Service from Katie Kong & Team . I am very happy Returned customer and would highly Recommend Katie Kong to all your Lexus New Car Sales / Lease needs . More

Leasing of new Lexus I was a customer of Acura for a long time and one day decided to lease car from Lexus. I have got a very positive experience during work with Ray. I g I was a customer of Acura for a long time and one day decided to lease car from Lexus. I have got a very positive experience during work with Ray. I guess that I will lease the next car for my wife from Lexus. Thank you for high quality work and excellent car: Lexus RX-350. More

Beware - I was completely Scammed by KUMAR and the rest I want to first mention that we tried to deal with this situation prior to writing this review. We purchased a 2015 black Lexus RX350 from Kumar a I want to first mention that we tried to deal with this situation prior to writing this review. We purchased a 2015 black Lexus RX350 from Kumar a few months ago. As the car had a few insurance claims on it I asked some specific questions. I wondered why a 2015 model was recently traded in and Kumar who at the time seemed like such an honest man told me he knew that specific customer very well and that his wife had keyed the side of the car but it was completely painted and fixed. From what we saw the car was fixed. EXEPT NOT PROPERLY. After a couple months and a few washes we noticed the entire right side of the car had a very long and deep key mark. It got more visible each and every wash. I called Kumar to tell him about this and he hanged his tone completely. Calling me "buddy" instead of the "sir" he called me previously. He said he had no idea who the previous owner was and said I was lying when I said that he told me how well he knew the owner. E said he never said everything he said when he was selling me the car and that he couldn't and wouldn't do anything about this issue. So what happened? The car was touched up well enough that he giant scratch wasn't noticible at pick up and for a few washes. How do I know this? I took the car in for an oil change and the service staff themselves said oh, we already touched this car up a while back and then brought out a paint marker and did the same. We are now left with a key mark from the front fender to the rear fender and though both doors. I very calmly called Kumar in hopes that this would be made good. Even through a few oil changes being offered complimentary to offset the $1000 I have to pay to have the car repainted on that side. Instead Kumar said I can't do anything and continues to Lie and say he knew nothing about this previously. All in all this dealership or at least Kumar is extremely dishonest and he should not be trusted. Complete stereotypical used car salesman! The world always has a way to unfold as it should and I am a strong believe in karma so I know this will come back around to him but unfortunately that doesn't fix the major problem we have with a car we purchased from them only a few months ago. I hope this review is read and that someone from the management team contacts me to help rectify this issue and hopefully change my perception of this dealership. Lexus of Richmond Hill. Do what is right and offer a solution. Don't leave us as recent customers left with such a bad experience. More

Great service We were very happy with this dealership,first with the Rx 350 and went for the second now ES 350 Employe we dealt was Imtiaz Cheval . Very pleased We were very happy with this dealership,first with the Rx 350 and went for the second now ES 350 Employe we dealt was Imtiaz Cheval . Very pleased with his service ,he went out of his way to help us to find the color we want !! More

Great experience Bought my third Lexus from this dealership, and Luiza was exceptionally professional and caring. She helped me a great deal throughout the process and Bought my third Lexus from this dealership, and Luiza was exceptionally professional and caring. She helped me a great deal throughout the process and to learn the functions of my new car. Would recommend this dealership to others More

Excellent used car experience, Great staff !! I bought used 2014 es300 from Richmond Lexus, staff was very friendly specially my sales person Luisa Goldring was very helpful and knowledgeable!! Sh I bought used 2014 es300 from Richmond Lexus, staff was very friendly specially my sales person Luisa Goldring was very helpful and knowledgeable!! She is the deal maker. More

Excellent new car purchase experience! I'm very happy with my new RX350! This is my 3rd vechicle purchased through Lexus of Richmond Hill. My sales person Imtiaz Chevalier was very profes I'm very happy with my new RX350! This is my 3rd vechicle purchased through Lexus of Richmond Hill. My sales person Imtiaz Chevalier was very professional and provided excellent customer service. Thank you Imtiaz for making this such great experience! We continue to be loyal Lexus customers because of you! More

Watch out, very dishonest, typical car salesman ! I got on the phone with a sales person called Rod or Ron... Unfortunately, one of my worst experiences as a buyer and consumer in my life! He would I got on the phone with a sales person called Rod or Ron... Unfortunately, one of my worst experiences as a buyer and consumer in my life! He would take a deposit to book the vehicle, but after I drive 500 kms each way from and back to Montreal (total 1,000 kms), if there is a problem on it, he would not refund the deposit. This is even against the consumer's law. Very arrogant, not listening, no understanding...and so on. then trying to put pressure saying that another sales person was already dealing with another customer interested on the vehicle. I am on sales, and customer satisfaction should be number 1 priority. I would never hire somebody like this Rod guy! More

Stellar customer service that helped me drive away with the car of my dreams at a fantastic price. Special thanks to Kumar, Catherine and Faheed. that helped me drive away with the car of my dreams at a fantastic price. Special thanks to Kumar, Catherine and Faheed. More

Worst car dealership ever If you want to come and take a look at the cars, you are fine. But if you would like to buy frome them I guess no one want to sell you. Awful service If you want to come and take a look at the cars, you are fine. But if you would like to buy frome them I guess no one want to sell you. Awful service and customer service. Couple years ago I wanted to get a car for myself and it was the same story. This time I wanted to buy RX for my wife and got the same service. End up buying at Infiniti willow dale and very happy. More