Budds' Mazda

Clear explanation of issue with Airbag fault Service Advisor did a good job explaining my air bag issue between recall notice and actual fault found once the car (2009 Mazda 6) was brought in. An Service Advisor did a good job explaining my air bag issue between recall notice and actual fault found once the car (2009 Mazda 6) was brought in. Another recall item outstanding was handled promptly during the call. Original phone call to dealership a few months earlier, led me to believe that I had to wait for a 2nd notice until parts were received, the issues seemed to be with Mazda Head office waiting a long time for parts. Despite thinking the vehicle airbag issue was with the recall item, it turned out to be something else that caused the Airbag warning light on dash to blink. I have been assured my 2009 Mazda 6 will receive the updated module as per the actual recall, but at least the airbags are operational again. My beef would be with Mazda Engineering for designing some system that requires a technician to work an hour to change an $8 light bulb which disabled the airbag system. Of course, I am glad to have my airbags operational as several months without them was a bit stressful. More

Prompt service and good listening to our needs We were satisfied with the service. We were taken in when we arrived and we were provided with a shuttle service there and back from our home. We were satisfied with the service. We were taken in when we arrived and we were provided with a shuttle service there and back from our home. More

Great location. Exceptional staff. Knowledgeable staff. New seasonal tire storage is a terrific asset. Scheduled maintence reminders are appreciated. Promp reliable service. The Car wa Knowledgeable staff. New seasonal tire storage is a terrific asset. Scheduled maintence reminders are appreciated. Promp reliable service. The Car wash after service is excellent. More

Made to feel welcome and comfortable. Budds Mazda dealership, continually delivers the high standards of service and professionalism on every visit and always ask if there is anything in a Budds Mazda dealership, continually delivers the high standards of service and professionalism on every visit and always ask if there is anything in addition that may require attention. Very impressed with my experiences so far 3yrs later. More

Top notch service! Andrea is an amazing service advisor! She goes above and beyond to provide me with the best customer service I have ever received at a dealership. I Andrea is an amazing service advisor! She goes above and beyond to provide me with the best customer service I have ever received at a dealership. I was going out of town for the weekend so I dropped my car off at 4pm on the Friday and by 9:20am on the Saturday she had emailed to say my car was ready and waiting. Andrea is top notch and always works to accommodate my needs. More

Exceptional Service Always a pleasure to deal with the Service department who go above and beyond to ensure we are happy with the outcome. Katie is amazing! Always a pleasure to deal with the Service department who go above and beyond to ensure we are happy with the outcome. Katie is amazing! More

Excellence surpassed! Budds' Mazda is the premiere location for Mazda car care! I drive to this location from Toronto because the service is beyond compare to any other dea Budds' Mazda is the premiere location for Mazda car care! I drive to this location from Toronto because the service is beyond compare to any other dealership I have ever experienced. I highly recommend this dealership to family and friends who understand and appreciate true expertise and value. For instance, during my most recent visit Mr. Ganesh Ramraj was incredibly helpful with recommending new tires for my car. There was no pressure and he quickly and easily surpassed the best rate I have ever sourced for 4 seasonal tires - with top of the line Pirelli tires! Ms. Andrea Stathers is always super helpful and kind along with everyone else at this dealership who go well beyond common efforts to provide best car care. The technicians are also highly skilled and knowledgeable of all Mazda parts and processes. Don't be fooled by fraudulent reviews. Anyone who has actually stepped foot in this location will know it is definitely one of the best dealerships in Canada if not The Best Mazda dealership in NA. More

Thanks Katie in the service department is great.Dealt with our issues quickly and everything was under warranty. Had vehicle returned to us quickly and with Katie in the service department is great.Dealt with our issues quickly and everything was under warranty. Had vehicle returned to us quickly and with a wash. More

Helpful I didn't buy my car here but I wish I had. I've been in for service and the team is so friendly and helpful. Next Mazda will come from Budds! I didn't buy my car here but I wish I had. I've been in for service and the team is so friendly and helpful. Next Mazda will come from Budds! More

Poor and frustrating We tried to see about a Mazda, was greeted by a high pressure guy trying to temp us with a bunch of incentives, and when we explained we just wanted t We tried to see about a Mazda, was greeted by a high pressure guy trying to temp us with a bunch of incentives, and when we explained we just wanted to see if we liked the car at that point, he talked to another salesperson about us in front of us like we were idiots for not wanting a free gas card or whatever it was. When we bought the Mazda elsewhere, I tried to service the car at Buddy, only to find very similar fear tactics sales when telling me about the service required, which I wasn't even disputing. It's a bit much. Don't go there, I'll never go there or any Budds store after these instances. Very disappointed. More