Vision RV

Busy but well managed dealership. Totally satisfied with my purchase of a new Cedar Creek - the pricing was fair and the transaction went smoothly, even though it involved a trade in a Totally satisfied with my purchase of a new Cedar Creek - the pricing was fair and the transaction went smoothly, even though it involved a trade in and was agreed to via phone calls and the internet. Very trustworthy. It would have rated a five star but one of the service people was just a little short of rv experience. More

Worst Dealer I have ever dealt with!! Do not ever buy a camper from this Dealer!! Worst customer service and their service department is the worst I ever experienced in my life! They do n Do not ever buy a camper from this Dealer!! Worst customer service and their service department is the worst I ever experienced in my life! They do not back their products and the extended warranty is a total scam!! After only 2 yrs my whole side of my camper is full of cracks from a couple inches to numerous feet in length. And their service manager told me its my problem not theirs??? xxx... Problems started from the time I picked it up 2 yrs ago and hasn't stopped. Even last year during the fire evacuation here in Fort McMurray they would not even let me bring it in for service. It was my temporary home and they didnt even care or have any compassion!! More

I thought buying a holiday trailer was suppose to be fun! We picked up our 2018 Siverback Cedar Creek today (which we had ordered back in Feb) OMG how horrible can buying a trailer get. Our salesman Bruce did We picked up our 2018 Siverback Cedar Creek today (which we had ordered back in Feb) OMG how horrible can buying a trailer get. Our salesman Bruce did his best to help us out and would always call if he didn't know the answer. But dealing with the service department was frustrating. We spent over 2 hours today (forget how long we were for last week)and there was only one man knowing something and I would like to tell everyone if you want answers ask for Jessie. He went above and beyond to solve problems no one else cared to or told us couldn't be fixed. He proved them all wrong several times today thanks again Jessie for all your help. And yet after all the hours we came home to have to read how to turn everything on because no one took the time to show us and in truth we were so tired of dealing with what we needed we just gave up. TOTALLY AWFUL EXPERIENCE. Then we go to pay and it took the service dept over 3/4 to print the invoice. Ok now to go back to the sales office and yep Jim figures he can try and get us to pay more than what was on our bill of sale. No discussion there! I can't remember how many times we called the finance dept to get the final figure. A deal was a deal and if you can't train your staff then the problem lies at the top of the rung. Recommend try a different dealership - they really can't be any worse one in the area. More

Terrible!!!! They do not honour warranty service August 2016 bought a 2015 5th wheel Sedona with a 1 year warranty went on a 2 week holiday & found many flaws, when we took it back to them this is August 2016 bought a 2015 5th wheel Sedona with a 1 year warranty went on a 2 week holiday & found many flaws, when we took it back to them this is our results with the warranty ... .furnace not working..DECLINED Weather stripping on slide out popped out...DECLINED Flooring loose..DECLINED Slide out leaks, rug gets wet...DECLINED Other slide out lower on one side by 3-4"..DECLINED Kitchen floor slopes..DECLINED Bumper is lower on one side ..DECLINED Slide does NOT seal can see light through.."NO ISSUE On of the doors are stripped..APPROVED Bathroom floor squeaks..APPROVED We now have to buy a new furnace, the customer service is absolutely terrible and when we disputed the issues they told us to phone GULF STREAM, which we did and they stated that EVERYTHING was approved to get fixed!!!! More

The worst warranty service Bought a $48,000, 2015 Sabre bumper pull holiday trailer early November 2016 brand new, and sales was great. When I picked the trailer up at the servi Bought a $48,000, 2015 Sabre bumper pull holiday trailer early November 2016 brand new, and sales was great. When I picked the trailer up at the service department it was dirty (supposedly clean), I went over it it one of the technicians and we wrote down all the deficiency's, which he signed and so did I, parts where supposed to ordered. When I returned to the service department about a month later to check on the ordered parts, nothing had been ordered by VJ, but he was no longer their so I felt with Nicole who looked everything up and ordered it. 3 months later I get a call that all the parts are in, so we made an appointment for May 15. When I arrived on May 15th Nicole was no longer their and there was no appointment, but they got me in. Both left and right wheel opening mouldings (fenders, Plastic) had to be replaced (cracked, noted on delivery) and the front door step moulding was also cracked (noted on delivery) theses where all beige in colour. Ken the service manager calls me that the new fenders are the wrong colour and if he orders again they will be 4 months and probably the wrong colour so white ones where installed and look awful. The step moulding was never ordered and when they phoned Forest River they will only warranty the part not the labour and if I install it they won't cover the moulding, that's bull poop. I went to the owner of Vision R.V. Inc Larry (who also own's Sherwood Park Kia) he said it wasn't his problem and I should phone the manufacturer (you can tell he really only cares about the money not the people). Tried to phone the manufacture but the phone numbers and email addresses are wrong. Phoned my salesman to get the correct phone number and email address and its been over a week and he hasn't got back to me either. Buyers beware this company is all about them and screw the customer. I hope they read this review. More

Avoid this place They treat you like a king and tell you everything you want to hear until the sale is finalized. Then good luck....no service, no returned messages, b They treat you like a king and tell you everything you want to hear until the sale is finalized. Then good luck....no service, no returned messages, bought a brand new 5th wheel, fridge stopped working in May, told me they couldn't look at it till Aug. so basically come back after summer and then we'll fix it. More

Do not deal with these people I bought a travel trailer from them in may 2016 while evacuated from Ft Mac. They kept me waiting with promises and eventually delivered 2 weeks late I bought a travel trailer from them in may 2016 while evacuated from Ft Mac. They kept me waiting with promises and eventually delivered 2 weeks late. There were 10 serious defects (I call faulty brakes and wires hanging out the bottom serious), which made it clear that the PD service was not done. The entertainment center still does not work and I fixed the rest myself. Now the fridge has stopped working and they tell me they can only fix it in september. Waiting 5 months (my first summer with my new rv) is unacceptable to me. If you want to buy cash and service somewhere else go for it...otherwise go to a reputable outfit. Jaap Kruger. Ft Mac. ps. The vehicle serviced was a Wildwood rv, but that is not on the selection list. More

Excellent The sales and financing staff that we dealt with were very friendly, knowledgeable and accommodating. We aren't from the area, were only able to make The sales and financing staff that we dealt with were very friendly, knowledgeable and accommodating. We aren't from the area, were only able to make it to the dealership on a Sunday to pick up our new fifth wheel, and they're not normally open on Sundays in the off season, but they made arrangements to have someone there so that we could bring our fifth wheel home. Our salesman spent a lot of time going through everything with us and making sure that we knew how to properly pin to the fifth wheel. More

Great experience choosing our first fifth wheel Thanks go out to Bruce for all his patience and help in making sure our buying experience was great. We have come back to the RV market after a 20 ye Thanks go out to Bruce for all his patience and help in making sure our buying experience was great. We have come back to the RV market after a 20 year absence and Bruce was excellent at helping us understand all the different aspects of fifth wheels, trailers, etc. Bruce spent time with us to gain an understanding of what our wishes and wants were for an RV. He then used this to help us choose the exact RV to meet all our needs. He was very well prepared and had a good knowledge of all the product and options. We felt no pressure and very comfortable with his manner and it seemed like he had our best interests at the forefront at all times! Thanks also to Ashley for her help sorting out all the final purchases. Again we felt no pressure and she was very good and explaining all our warranty options, etc. We are really excited about our purchase and starting out on the road! Doug and Andrea Roche More

John Trafiak at Vision RV Acheson Thanks to John I have purchased the perfect RV. He did a lot of research and made sure it was the perfect fit for our family. Thanks for the very frie Thanks to John I have purchased the perfect RV. He did a lot of research and made sure it was the perfect fit for our family. Thanks for the very friendly purchase! More