Abbotsford Chrysler Dodge Jeep Ram Ltd.

Worried about other customers. I had a tire replaced from their service department that turned out to be defective, so I had to bring it back to get it replaced. No big deal. Now, w I had a tire replaced from their service department that turned out to be defective, so I had to bring it back to get it replaced. No big deal. Now, where my problem lies is with how they dealt with the issue. When I spoke to someone on the phone, I was told that my tire would be covered under warranty, and it would be replaced, and I would be on my way. But what actually happened was, they replaced my tire, and told me that I had to pay for the replacement tire (for the defective one that was initially sold to me) and then wait for it to be sent and inspected by Goodyear, before I can get my reimbursement back. $264.17. That didn't sit well with me, considering that I was told I didn't have to deal with that hassle when I called in. So, I pay and get the tire replaced and leave. On Monday, I came back to the service department to ask for a tracking number for the tire. Seeing as I still technically own the tire that is being sent back to Goodyear, I wanted to know that it was going to make it there OK. They person at the service desk told me that the person that installed my tire wasn't in, and I had to wait until Tuesday to get a call back from them regarding my tire. I never received a phone call, so I came back again to the service department asking for a tracking number, that is when I was told it would take a week for an answer. And I said again, I want a tracking number for my tire. After that, the person I was dealing with talked with a couple othe employees, and finally came back to me saying that, "I didn't realize that we have a Tire Protection Plan, and we will be able to give you your (my) reimbursement back today." Now my issue is, why didn't these people know this from the get go? I mentioned that I was told that I wouldn't have to pay again. But the person at the service desk said I was told wrong and that they will have to deal with that issue. I truly feel like I caught them in some sort of scam, and they did what they could to quickly and quietly cover their backs. I bought my vehicle from this dealership, and thought that they might have a little more respect for their customers. I was wrong. I will never recommend this dealership to a single soul. More

Bad Communication from staff to owner Very bad communication between how the owner wants things done compared to how the employees do it. We went in with a certain amount for a down depos Very bad communication between how the owner wants things done compared to how the employees do it. We went in with a certain amount for a down deposit and the finance agent come back with to us with an agreement and monthly payment. OK but we just need the final ok from the owner. TWO different department staff members said we got the vehicle, the waiting is just a formality. They made us pay a deposit and put a sold sign on the vehicle. Three days later after us calling and them apologizing as they haven't gotten to our situation yet, they finally call and say "no sorry the owner needs DOUBLE what your offering" EXCUSE ME! Such a waste of time having to drive all the way back (not from the area) and get the deposit. The owner NEEDS to communicate with the staff on what their parameters are! Not let them just fling amounts around. Very bad service. Side note, upon returning all we saw were all the 20 year old sales guys playing paper basketball. It seems to be a frat house. Never going back! More

Poor customer service Purchased truck no problem but service department is disgraceful. Lack of consistency in knowledge between staff. They try to sell service that is not Purchased truck no problem but service department is disgraceful. Lack of consistency in knowledge between staff. They try to sell service that is not due (ie: rear diff fluid change $550.00) "forgot to install new oil filter during oil change. Tried to double dip by charging me for oil change that warranty was covering. They get caught in lies then try to cover it up. Lastly I book an appointment for warranty work and they book me a week and a half later then tell me my warranty ran out in that week but won't honour the work needed. More

Absolutely good service My partner and I purchased a 2016 Ram 1500 from this dealer and we are really impressed with the control we get from the traction control system. It i My partner and I purchased a 2016 Ram 1500 from this dealer and we are really impressed with the control we get from the traction control system. It is like no other. We have driven other makes and nothing beats the system on this truck. The moment we start to slide, the system automatically detects and corrects without any problems or any hesitations. I would absolutely recommend coming by and purchasing a new vehicle from this dealer. More

New challenger never ending nightmare Bought a 2015 challenger 22k on it. Put 8400 dollars down. Signed the papers upon approval and registered the car and drove it away. Got a call telli Bought a 2015 challenger 22k on it. Put 8400 dollars down. Signed the papers upon approval and registered the car and drove it away. Got a call telling me the approval didn't go threw and they needed more money or the would take the car back through repo. After a couple days of fighting back and forth they paid the difference of 3775 to solve the issue. First I couldn't pick the car up due to a punctured rear tire. Then I brought it back day 3 cause the tail light trim popped apart from the bumper. Day 4 I bring the car back with a blown rear dif and will now wait 2 weeks to get it back. They sold me the car telling me I was second owner. Apparently now that was a lie. I asked about the exhaust now that it's there since I can clearly tell it's an after market system but my paperwork states car is stock no mods listed. They confirm it's a mid back aftermarket system. They must not have inspected the vehicle before selling it. Nothing but lies and terrible treatment from these shameful people. More

Thank you Dave Cragg!! A special thank you to Dave Cragg and Mitch Trotman for resolving the hood / wrap issue on my jeep and to Lorraine Garret for coordinating resolution A special thank you to Dave Cragg and Mitch Trotman for resolving the hood / wrap issue on my jeep and to Lorraine Garret for coordinating resolutions for the other issues! More

Thank you Sheldon!! Kudos to Sheldon...in my many visits to this dealership I would defintely recommend this to friends. Sheldon was very helpful to us.and really knew in Kudos to Sheldon...in my many visits to this dealership I would defintely recommend this to friends. Sheldon was very helpful to us.and really knew instinctly how to help me with the stress I had at the time of picking up my vehicle from service. More

Service issues Very under managed service department. More then few times bad experience with service issues. Had to repeat the same problems over n over before they Very under managed service department. More then few times bad experience with service issues. Had to repeat the same problems over n over before they attended to them. Total waste of time. More

Extremely Helpful I have purchased multiple vehicles from the Trotman Auto Group. As a realtor I am always putting on big miles so I need good vehicles and great servic I have purchased multiple vehicles from the Trotman Auto Group. As a realtor I am always putting on big miles so I need good vehicles and great service and I always get both at Abbotsford Chrysler. More

Bought an Amazing Used RAm with low km! Great service & Fair I been shopping around all over and met some poor dealerships until I researched Abby Chrysler! Bobby in sales and actually the whole team went above I been shopping around all over and met some poor dealerships until I researched Abby Chrysler! Bobby in sales and actually the whole team went above and beyond to make me happy. We got a fair trade in for our old truck and the whole process was no pressure. WE had a few hiccups that was addressed quickly and put a smile on my face. I love my 2013 Ram 1500 Big Horn its a great truck and great deals. Appreciated the time to test drive and see what I needed. I been to quite a few dealers in abby and Chilliwack and must say these guys top them all!! More