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Grande Prairie Volkswagen

Grande Prairie, AB

4.8
926 Reviews
Grande Prairie Volkswagen in Grande Prairie, AB treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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11425 104 Ave

Grande Prairie, AB

T8V 0N7

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Showing 926 reviews

February 28, 2017

See Caitlin!!! Caitlin was recommended to me by some friends who just purchased from her. One phone call with Caitlin and I know I've found my salesperson. She is fr More

by MisterM
Recommend Dealer
Yes
Employees Worked With
Caitlin Robinson
February 27, 2017

Phil & Chris are awesome Philippe took the time to listen and find exactly the vehicle that I needed, efficiently and quickly. Chris took the time to explain a financing opti More

by MotleyCrew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philippe Beaupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Falls
February 27, 2017

High energy, friendly, hard working My experience with Grande Prairie Volkswagen was pleasant from start to finish, the staff there were friendly, energetic and enthusiastic. I enjoyed More

by michael allen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darcy Burrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Malcolm
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 01, 2017

Excellant Dealership I have been a VW owner since 2004 and the last four new vehicles have been purchased from GP Volkswagen. All departments have and continue to provide More

by Alyvia2009
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darcy Burrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Simms, Chris Falls
January 31, 2017

Great Service, Very Accommodating, and Friendly!! I came in the other day to look at a used equinox. Rick helped me out and i couldn't have asked for more pleasant experience! Rick made sure his sched More

by JConnolley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Simms
January 31, 2017

Excellent experience Very informative and helpful . They were able to answer all our questions and very understanding to for our needs.it was a very pleasant experience. More

by Mguth1123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darcy Burrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shea Paquette, Rick Simms, Chris Falls, Emerson Tangen
January 25, 2017

Excellent service I had come in to buy a new used vehicle and received over the top customer service from Rick Simms and the team at grande prairie Volkswagen. More

by GPVW77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Simms, Chris Falls
January 22, 2017

Had a few questions on a Tiguan , the sales team offered clear concise information to me. No hassles, no pushy sales tactics, just friendly service. More

by K Jacques
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caitlin Robinson
January 17, 2017

Very poor customer service. Terrible service department. They are not flexible or accommodating, I've caught overcharges. Twice I've had "new" error codes come on immediately aft More

by FSJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Darcy Burrell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shea Paquette
Jan 19, 2017 -

Grande Prairie Volkswagen responded

Grande Prairie Volkswagen participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us. I am sorry to hear that you feel our service department has let you down. As the Service Manager has explained our prices are in line with other dealers in Alberta unfortunately, we cannot price match against a dealership in Courtney British Columbia. After reviewing the invoice you sent comparing services to the Red Deer dealership GP Volkswagen was less expensive when comparing the services against each other, as Grande Prairie Volkswagen did change all the filters and top up urea which the Red Deer store did not do. The Service Manager has tried to reach to you, and would welcome the opportunity to personally review your invoice with you and answer any questions that you have regarding your service experience. If you would be so kind as to contact Shea Paquette, Parts & Service Manager at 780.532.7222 she will work with you to try and turn your experience into a positive one. Grande Prairie Volkswagen strives for 100% customer satisfaction 100% of the time. Once again, I am regretful we did not meet your expectations, it is my hope that we can work with you to regain your trust and business.

January 14, 2017

Great service, very friendly and helpful Chris made things so easy for me buying my first car on my own! he was very friendly and made you feel like you have known him for years, also made su More

by BrittDH1117
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darcy Burrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Malcolm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Falls, Emerson Tangen
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