Audi Queensway

Best Experience Purchasing a Car!! We recently bought a Q3 and we LOVE it!! Our experience buying the car was fantastic. Blake Elliot took care of us and he was wonderful, not only is We recently bought a Q3 and we LOVE it!! Our experience buying the car was fantastic. Blake Elliot took care of us and he was wonderful, not only is he very transparent and direct, he was patient and has a great sense of humour making the whole experience the best we have ever had. Gustavo did our financing and he was great too. Great vibe in at this dealer! We went to one closer to us and it just was not the same. Thank you! More

Pleasure to deal with Just picked up my 2018 Audi Q5. Our sales rep Blake Elliot was a pleasure to deal with. No high pressure at all on his part. I have purchased audis fr Just picked up my 2018 Audi Q5. Our sales rep Blake Elliot was a pleasure to deal with. No high pressure at all on his part. I have purchased audis from different locations in the gta and no one can top his knowledge. He really cares about his clients. A please to shop at the dealship and have Blake be our audi sales rep. More

Very poor service department Had a break down on my 6 month old Audi Q5, when calling Audi service was put on hold for 10mins with no apology. Left 2 messages with the service man Had a break down on my 6 month old Audi Q5, when calling Audi service was put on hold for 10mins with no apology. Left 2 messages with the service manager and no call back even 2 days later. Had to call the sales person Bogdan (very good customer service) to get some assistance. Wrote an email to the General Manager, got a reply the following day. The email had no greetings, just began with the names!! And was making excuses more than anything else. They keep putting the same new service person on the line inspite of acknowledging that he is new!! The service manager seems to be hiding behind this poor new guy. More

Went in for a simple service and technician damaged car! Went in for the first time to have a safety done on my car which I purchased used in mint condition - not a scratch on it. Got a all hours later sayin Went in for the first time to have a safety done on my car which I purchased used in mint condition - not a scratch on it. Got a all hours later saying car is in perfect condition but technician crashed the front bumper coming out of car wash. What!!! Ok it happens - they gave me a loaner and had my at back to me in a few days however no compensation in anyway for the inconvenience and damage to my car - paid for the safety in fact because apparently you have too! No manager apologizing or credit for next service - nothing. As far as customer service goes - my rep was nice enough but um you crashed my car! Disappointed with the follow up given what happened. More

Audi A3 A while ago, I bumped my front end and quickly brought it in to service to see what damage there was. Farhan and Ben (the apprentice) went out of thei A while ago, I bumped my front end and quickly brought it in to service to see what damage there was. Farhan and Ben (the apprentice) went out of their way to inspect the car in the parking lot, on a very cold and rainy day. They spent almost an hour helping me, even though Ben's shift was over that day. There was no charge other than a new licence plate frame that I required, which was replaced by the gentlemen immediately. This wasn't only quality service but an act of kindness. They could have easily brushed me off and told me to just book an appointment. However, they alleviated my worries immediately. No problems with my car since. More

SERVICE CENTER. Had to bring my A8 in for nail in the rear tire. My adviser Alycia Rasco was fantastic. She was able to accommodate me in last minute and arrange for Had to bring my A8 in for nail in the rear tire. My adviser Alycia Rasco was fantastic. She was able to accommodate me in last minute and arrange for shuttle to rush me back to my work site. Talk about service with smile. She promptly emailed me back later in day as requested to inform me that the A8 was ready for pick. This was shear delight to have this kind of personal touch and follow-up /detail to attention, very thorough. More

Audi Satisfaction Guaranteed Want to express my gratitude for a quick, easy, and most delightful Q5 Audi experience ever! Desmond MacKenzie, from Queensway Audi was the most profe Want to express my gratitude for a quick, easy, and most delightful Q5 Audi experience ever! Desmond MacKenzie, from Queensway Audi was the most professional, respectful, knowledgable, and patient salesperson my husband, son, and I have ever had the pleasure of dealing with. I would buy another Audi vehicle in a heartbeat. When you buy a car and walk out of a dealership smiling, you know it was money well spent. My son and I were so impressed with Desmond and we fell head over heels with his accent! Please try the 'Desmond Experience.' You will not be disappointed!!! More

Q3 Audi - Outstanding service I just purchased a 2017 Q3 from Queensway dealership. It was a great experience from the moment I got a quote to a week after I got my car. I had the I just purchased a 2017 Q3 from Queensway dealership. It was a great experience from the moment I got a quote to a week after I got my car. I had the pleasure of dealing with Aubrey Sandy who was patient, knowledgeable and always smiling. He is a true testament of excellent service, a true Audi ambassador. Thank you for taking good care of us ! More

Excellent service Staff were welcoming and friendly. Service was completed on time and complete. Have been a customer for service for the past 10 years, Always bee Staff were welcoming and friendly. Service was completed on time and complete. Have been a customer for service for the past 10 years, Always been happy with service. More

Purchase of A3 sportsback E-tron Our experience in purchasing the brand new E-tron was enhanced by Adam Colacitti. He is very knowledgable about this relatively new technology. He was Our experience in purchasing the brand new E-tron was enhanced by Adam Colacitti. He is very knowledgable about this relatively new technology. He was able to answer our many questions, and reassure us of any doubts. In one meeting we were happy to make our choice and at the second meeting we picked up our new car. Adam took care of all the paperwork so that all was in order when we arrived. He explained everything to us in a very professional manner and helped us to set up our personal options. We were impressed by Adams personable approach and his professionalism. He is most definitely an asset to Queensway sales and we would highly recommend him. More