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Lexus of London
London, ON
3,575 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,575 reviews
February 28, 2017
My Lexus RX 350 buying experience My wife and I saw a 2015 RX 350 for sale on the web by London Lexus. We liked the car and contacted the dealership. Stephanie, who also sold my son a My wife and I saw a 2015 RX 350 for sale on the web by London Lexus. We liked the car and contacted the dealership. Stephanie, who also sold my son a similar car few months before, became our contact at the store We drove down to London one Saturday to test drive the car and realized that this was not the car we wanted. Stephanie then found another car for us - a 2017 RX 350 (with only 5,5k) and asked us to go for a test drive, which we did. We really liked this 2017 model and mentioned that to Stephanie. After a few email exchange, we arrived at a mutually agreeably price for the car. She worked very hard to gain our business and she was successful. We were very happy with our overall experience with Stephanie. Since then I have sent couple of my friends to see her for their car purchase. More
by Kanu
Employees Worked With
Helpful February 28, 2017
Stephanie helped me find the right car for me. She was friendly and used a low pressure approach. I highly recommend working with her if you need a new car. helped me find the right car for me. She was friendly and used a low pressure approach. I highly recommend working with her if you need a new car. More
by dwilson87
Employees Worked With
February 28, 2017
Recent Experience at Lexus of London I had the pleasure of dealing with this group of fine ladies. They went out if their way to make my experience with this dealership very top notch. Th I had the pleasure of dealing with this group of fine ladies. They went out if their way to make my experience with this dealership very top notch. They were informative, professional and most of all they did it with an easygoing helpful way. I will definitely be attending here for my service. What a great experience! I had visited many other competitors previous to coming to Lexus and none compared. Thanks to Stephanie,Teagan, Liliana and Erica. More
by Cathy
Employees Worked With
Other Employees :
Erica Boulianne, Teagan McCombs, Liliana S
February 28, 2017
Wonderful experience I recently purchased a 2016 Lexus rx350. I had the pleasure of working with Sue Vincent. The purchase was easy, professional and Sue answered all my I recently purchased a 2016 Lexus rx350. I had the pleasure of working with Sue Vincent. The purchase was easy, professional and Sue answered all my questions. It was an enjoyable partnership I would do it again in a heartbeat. I can't thank Sue Vincent enough for making the deal so easy for me. More
by Jane micacchi
Employees Worked With
February 28, 2017
Stressful Event Made Easy! I went into Lexus of London expecting to purchase a used vehicle. I didn't even want to consider a new vehicle, thinking it was out of my price range. I went into Lexus of London expecting to purchase a used vehicle. I didn't even want to consider a new vehicle, thinking it was out of my price range. Stephanie took the time to give me all of my options, was never pushy, and answered my MANY questions with great patience! As a first time car buyer, this really help put me at ease! I ended up getting a brand new car that I LOVE and can afford. Stephanie even took the time to make sure I knew how everything worked and was set up properly as far as connecting the blue tooth with my phone, etc. I highly recommend Shephanie Shearsby at Lexus of London! More
by Tarran Carrigan
Employees Worked With
February 28, 2017
Lexus of London excellence. I had a wonderful experience, purchased my vehicle at Lexus of London and have already recommended to friends and coworkers. Professional, friendly an I had a wonderful experience, purchased my vehicle at Lexus of London and have already recommended to friends and coworkers. Professional, friendly and knowledgable sales and staff. Ask for Stephanie she was fantastic! More
by Happylexusowner75
Employees Worked With
February 28, 2017
A Wonderful Experience Right from the minute that we walked into the dealership we were made to feel welcome. We had told the lady that greeted us that we were just looking Right from the minute that we walked into the dealership we were made to feel welcome. We had told the lady that greeted us that we were just looking right now and we looked at the RX350 and the NX200t F Sport 3 that were side by side in the showroom. After deciding that the NX was the car that we wanted we asked to speak to a salesperson and were introduced to Sue Vincent, Sue and Stacey made the whole experience of becoming a Lexus owner an very easy and stress free time. More
by Jim and Dara
February 27, 2017
Best Experience I'm currently leasing an NX200t that I purchased from Rick last year. He is now assisting with my second purchase of an RC300. I wouldnt think of deal I'm currently leasing an NX200t that I purchased from Rick last year. He is now assisting with my second purchase of an RC300. I wouldnt think of dealing with anyone else. Rick is the best! More
by jrising
Employees Worked With
February 27, 2017
#1 Dealership This is the second time I've dealt with Rick Watson and the experience was still amazing. Honest guy who clearly knows his stuff. Thanks again Rick This is the second time I've dealt with Rick Watson and the experience was still amazing. Honest guy who clearly knows his stuff. Thanks again Rick More
by Tanis
Employees Worked With
February 26, 2017
Great Service - Minor Shortfall Lyndsi ensured that all requested servicing, and a little extra, was completed in a satisfactory and timely manner. Vehicle was returned clean and re Lyndsi ensured that all requested servicing, and a little extra, was completed in a satisfactory and timely manner. Vehicle was returned clean and ready to go. Unfortunately once home, I discovered that some parts were missing. Contacted Romeo, and he advised that he would investigate and ensure complete satisfaction. Thanks to all. More
by TC
