Lexus South Pointe

1600km service for my RC350 AWD Ashlee was a awesome not only did they take a good care of me they let my RC stay inside until it dried so it wouldn't freeze up. Talk about taking th Ashlee was a awesome not only did they take a good care of me they let my RC stay inside until it dried so it wouldn't freeze up. Talk about taking the extra step. I recommend Lexus South Pointe to everyone I know. My family take all their vehicles here cause of the customer service and beautiful building. More

Lexus South Pointe service Dave was great. The service was done well and done quickly. The shuttle was ready to pick me up within 5 minutes of dropping off my whip, and I was th Dave was great. The service was done well and done quickly. The shuttle was ready to pick me up within 5 minutes of dropping off my whip, and I was the only stop! More

Windshield rock chip repair The service was done expedient and there were no hassles and they got me in on the same day April booked my appointment - she was amazing and Dave The service was done expedient and there were no hassles and they got me in on the same day April booked my appointment - she was amazing and Dave was also really good More

Great friendly service Great service the whole way through! Definitely recommend Jould our sales guy!! I was able to get my car in for service last minute and everything was Great service the whole way through! Definitely recommend Jould our sales guy!! I was able to get my car in for service last minute and everything was taken care of as requested. More

Very professional and caring Being invited back to check the clicking noise that the foreman could hear n could not be rectified . The courtesy car will be nice to have the same E Being invited back to check the clicking noise that the foreman could hear n could not be rectified . The courtesy car will be nice to have the same ES 350 rather than RX More

Fantastic! The service I received from booking my test drive online, to the delivery of my new Lexus was outstanding. I was met at reception with my cup of tea, The service I received from booking my test drive online, to the delivery of my new Lexus was outstanding. I was met at reception with my cup of tea, the test drive and explantion of the vehicle, payments, dealership, and service was very thorough. My meeting for financing was very professional, with a classy touch of a glass of red wine while we completed documents. Financing and delivery were completed for me within 24 hours of leaving the dealership, impressive! Within 48 hours of entering the dealership I was driving my new vehicle! Every person I worked with were professional, friendly, caring, and extremely accommodating. More

Great with communication Sumeet was a great help through out the process of finding and purchasing my vehicle. Provided the available options and answered related questions re Sumeet was a great help through out the process of finding and purchasing my vehicle. Provided the available options and answered related questions regarding the car. More

Amazing They made everything easy. The staff were courteous and friendly. The rock chip repair was completed in very time efficient manner. I would definitely They made everything easy. The staff were courteous and friendly. The rock chip repair was completed in very time efficient manner. I would definitely recommend Lexus to a friend or colleague. More

Rock Chip Repair The rock chip repair was completed in very time efficient manner. Dave was very friendly and efficient in completing the service request. My vehicle w The rock chip repair was completed in very time efficient manner. Dave was very friendly and efficient in completing the service request. My vehicle was also washed and ready to go. More

Fabulous customer service at Lexus South Point I had the unfortunate experience of my Lexus having a malfunction on a very busy street and -27 weather in rush hour evening traffic. My cell phone ba I had the unfortunate experience of my Lexus having a malfunction on a very busy street and -27 weather in rush hour evening traffic. My cell phone battery was low. I called Lexus South Point and the receptionist - Sue - connected me to Lexus Road Side Assistance (she also called and left a message to confirm that the tow truck was dispatched). A tow truck was immediately dispatched to my location, I had also been able to reach my husband for him to meet me. I arranged to meet with the tow truck driver at South Point. Upon arrival I went inside to inform them that my vehicle was being towed. This was at 5:45 p.m., the dealership was closing for the evening however there was one person - Paula - who took all my information, told me that the following day was her day off but she would be in the next morning to look after arranging a replacement vehicle until mine was repaired. Paula was indeed in at the time she promised, and the entire process was a smooth and uncompromising customer service experience. More