Victoria Hyundai

Prompt solution to problem Now the owner of my second Sonata.Recently had a key fob problem.Jody was able to solve this promptly ,and confirmed my opnion of excellant service Now the owner of my second Sonata.Recently had a key fob problem.Jody was able to solve this promptly ,and confirmed my opnion of excellant service at this dealership. Thankyou John Hutchins More

Terrible customer service Went in for a service the other day, and Steve asked how the car was doing. I explained to him, that the last two weeks I've noticed the tires have be Went in for a service the other day, and Steve asked how the car was doing. I explained to him, that the last two weeks I've noticed the tires have been pulling to the right, especially when I have been driving on the highway. He said it was to do with the way the road is laid out. I told Steve, I've never had this issue before, I drive on the highway 3-4 days a week. I then mentioned it happened while I was turning left (doing about 15 km) and it jerked to the right. He brushed it off again saying "oh you probably ran over a pot hole or a branch." At this point I was getting flustered. I told him " no, I know the difference between a pot hole and a branch, this does not feel right." After he said I've been in the industry for over 20 years and I can tell you that it's not your alignment because of the way it sits straight etc" He didn't want to agree with anything I was saying. Finally my car gets serviced, and it shows my right passenger side alignment was off quite a bit. Problem was fixed, but my issue is how Steve did not believe a word I was saying. He kept brushing off what I was telling him. I got the sense that he knew better then me and that I don't know anything about my car. I am very upset how my situation was handled. I shouldn't have to argue with an employee about my concerns with the car. I have been driving a Hyundai for about 6 years and never had an issue before. I do not know if I will becoming back as a customer next time around. This is a perfect example of mechanics think females know nothing about cars.. More

A Great Experience We would like to thank Jay Wilson and the whole team for a great experience in the purchase of our vehicle. Jay was very helpful and personable and ve We would like to thank Jay Wilson and the whole team for a great experience in the purchase of our vehicle. Jay was very helpful and personable and very friendly with our overall experience . Would definitely recommend him to be your choice for a salesman.. More

Finding the right car. Jay Wilson was awesome at listening and knowing what was just in stock to help my husband and I find the right car for us - a Hyundai 2013 Elantra. He Jay Wilson was awesome at listening and knowing what was just in stock to help my husband and I find the right car for us - a Hyundai 2013 Elantra. He didn't "sell" it to us but let the car sell itself. Every step of the way was top-notch service. As Jay moves into senior ranks of the dealership he ensured that he took us to each agent explaining clearly their role and how they would assist us. From getting papers sorted, new tires on, keys cut, hitch mounted, insurance - they made it easy. I really appreciate you Jay for making it easy. Two weeks and still a half a tank of gas is also making me very happy. :) More

Thank you! Thank you for making my buying experience so wonderful and easy. Right down to the ordering and installing of my new snow tires and rims. (Your shuttl Thank you for making my buying experience so wonderful and easy. Right down to the ordering and installing of my new snow tires and rims. (Your shuttle service was a nice touch) Your team at Victoria Hyundai is exceptional! Thank you!! More

Made buying a car so easy! Thank you Mason Klein and Team for everything you did to help buying my new car so easy! what an awesome experience...they make you feel like family! Thank you Mason Klein and Team for everything you did to help buying my new car so easy! what an awesome experience...they make you feel like family! I highly recommend talking to these guys if your looking to get into a new car! Thanks again, I love my new car. More

Excellent Service and Friendly staff I would like to thank all at Hyundai and personally Karl Lehman for having been so wonderful and helpful. The time you dedicated to finding the perfec I would like to thank all at Hyundai and personally Karl Lehman for having been so wonderful and helpful. The time you dedicated to finding the perfect option for me (considering I am a student on tight international budgets and with a young child whose safety was my first concern). It was not just selling any car which would be good for sales but to try and find the perfect fit within my budget, trying to stretch the options as much as possible. It made me feel comfortable telling you all openly how my financial situation would be and what I was expecting. You all did try to do the best for me for sure. I would also appreciate the fact that, during my visit to your dealership twice you guys made all the effort and went out of your ways to drop me all the way to Sooke (since I had run late for my daughter's day care) Basically, I liked the fact regardless of budgets and requirements, every customer is given equal importance and assistance and made to feel comfortable as well as given complete information of vehicle's pros as well as cons so its easy for the customer to make a choice. Keep up the good work you all are doing and I must say service at Hyundai rocks!!!! :)" More

they worked with me, much appreciated. nice guys and a fair deal, they helped me with my decision and were accommodating on my specific requirements. Lance was very helpful. thanks guys nice guys and a fair deal, they helped me with my decision and were accommodating on my specific requirements. Lance was very helpful. thanks guys More

Didn't purchase but iinjoyed the experience. Lance and I had a good experience in my purchasing of a new SUV. Lance was knowledgeable and most important to me, fun to deal with..Although I didn't Lance and I had a good experience in my purchasing of a new SUV. Lance was knowledgeable and most important to me, fun to deal with..Although I didn't buy a Hyundai because I fell in love with another make Lance made it very difficult to say no to the Hyundai.If your interested in a Hyundai I strongly recommend you deal with Lance,HE MAKES BUYING A CAR FUN. More

Hyundai santa fe sport awd lance was a pleasure to work with. Very informed, and made the Hyundai experience very easy. I would recommend Lance highly. Thanks again for a gre lance was a pleasure to work with. Very informed, and made the Hyundai experience very easy. I would recommend Lance highly. Thanks again for a great time. More