Mark Wilson's Better Used Cars

Negative Experience Salesman was excellent but went down hill from there. The Finance Manager told me that there was no factory warranty remaining on the vehicle and trie Salesman was excellent but went down hill from there. The Finance Manager told me that there was no factory warranty remaining on the vehicle and tried to sell me an extended warranty when, in fact, there was a factory warranty. The Finance Manager also tried to charge me an admin and security fee above the negotiated purchase price. The internet ad clearly indicated that there was no admin fee and it is illegal in Ontario to charge hidden fees. I will be following up with the owner, Mark Wilson, to discuss. Also, when I came to pick the vehicle up at the agreed upon date and time, the car was not ready and the delivery manager was not aware that I was picking up the car. I had to wait until the Finance Manager (he never did introduce himself to me) arrived at work so the process could be completed. The dealership also tried to charge me an additional $10 licencing fee which I refused to pay. It should be noted that the receptionist was very polite and professional and kept apologizing for the delay. The delivery manager also tried to expediate the process and apologized for not having the car ready. I expected more from the dealership. More

Customer Service at its Best Many thanks to the stellar sales team for their timely, personable and respectful approach. Much appreciation as well to the service department for th Many thanks to the stellar sales team for their timely, personable and respectful approach. Much appreciation as well to the service department for their courteous and speedy service. An overall very pleasant car-buying experience. Would highly recommend. More

Ron & Kim I dealt with Ron on the sales side and Kim on the business side. Both went out of their way to satisfy my needs. I would definitely recommend dealing I dealt with Ron on the sales side and Kim on the business side. Both went out of their way to satisfy my needs. I would definitely recommend dealing with Wilsons More

Great experience Great, friendly experience. I had the time spent on me to test drive multiple cars and I picked the one I love. I'm very happy with my purchase. Great, friendly experience. I had the time spent on me to test drive multiple cars and I picked the one I love. I'm very happy with my purchase. More

Car is great, service not so great. My issues are customer service related. 1) sent pic of my insurance to Liz, not sure why as no one contacted my insurance co. I had to scramble at My issues are customer service related. 1) sent pic of my insurance to Liz, not sure why as no one contacted my insurance co. I had to scramble at the last minute to get insurance to pick up the car. If I as to contact them, no one told me. Why did she want proof of insurance of my written off (old) car? 2) when picking up car, no licence plates added and stood out in cold while they screwed them on. 3) received card for VIP 10% off parts and service, no tires. Didn't want to give me the 10% discount on the tinting but relented after I complained. The card does not specify that it does not apply to accessories. 4) dropped car off for snow tires and tinting and was told by salesperson that it would take one or two days. No one called to tell me my car was ready and I left it there for another day while I arranged rides to and from work. Why didn't anyone call to say my car was ready? 5) picked up car and tire pressure gauge on dashboard was flashing. No one explained why until I asked. The guy who drove my car to the front for me didn't know why it was flashing and had to go ask for me. I didn't feel valued as a customer once the sale was finalized. I probably wouldn't buy here again but time will tell. I bought an extended warranty so I'm sure I'll be back to use it. I may change my mind and purchase here again if I get good service from her on out. More

Customer Service: Walk the WAlk Lot's of companies claim to provide superior customer service. Few do. Wilson staff ((reception, sales service and Lot Management ) treated me like th Lot's of companies claim to provide superior customer service. Few do. Wilson staff ((reception, sales service and Lot Management ) treated me like they wanted me to remain a customer for life. It works! Paul Fraser More

Excellent buying experience Absolutely the best dealership I've ever dealt with. Great people, I certainly won't be going anywhere else for service or another car. I highly recom Absolutely the best dealership I've ever dealt with. Great people, I certainly won't be going anywhere else for service or another car. I highly recommend Mark Wilson's better used cars. More

Pleasant buying experience Good experience. People were friendly and good to get along with. People were not pushy as I feared. Dealership was clean and very nice.Thanks Good experience. People were friendly and good to get along with. People were not pushy as I feared. Dealership was clean and very nice.Thanks More

Nice service and friendly stuff good experience. I purchased my last suv from them and loved it so it was a no-brainer to go back to them years later for a newer one. My only problem good experience. I purchased my last suv from them and loved it so it was a no-brainer to go back to them years later for a newer one. My only problem with them and the reason I did'nt give them 5 star is that when i got my new suv they did'nt fill up the gas. It was almost empty. But I think that was a mistake and not intentional. More

Overall Okay We like our car and those who helped us choose it. They were very helpful. The service centre isn't anything special and although it was promised that We like our car and those who helped us choose it. They were very helpful. The service centre isn't anything special and although it was promised that if my mechanic had any issue with the car they would fix it, they will not fix the things he found because it still passes safety. I'm glad it passes safety I was just under the impression if there were things found they would fix it. There (the service centre) response time to my messages were also incredibly slow. However, the sales people were very fast at responding and very helpful while we were there. We would recommend it for buying a car from. There prices are fair and we like our car so far. More