Lexus of London

First impression counts I wasn't expecting much from the first random stop at the dealership. However, my encounter with Sue prepared me instantly to a serious buying mode. I wasn't expecting much from the first random stop at the dealership. However, my encounter with Sue prepared me instantly to a serious buying mode. The way I was escorted with politeness, with respect, and with a top-notch customer service, it was easy to decide that this is the dealership I'd like to come back to. Throughout the process of purchasing, Sue was always available for calls, questions and requests. I cherish my vehicle as much as I enjoy the relationship with the dealership especially with Sue. More

Outstanding This is my second Lexus and I have received excellent service from both Stephanie and Liliana. All questions were answered, attitudes are friendly an This is my second Lexus and I have received excellent service from both Stephanie and Liliana. All questions were answered, attitudes are friendly and professional. I purchased a 2017 RX350 today and it never crossed my mind to deal with anyone else. I was recommended to Stephanie and I in turn recommended her to a colleague. Both ladies are a pleasure to deal with and I shall continue to deal with them, recommend them, and look forward to returning to the dealership. More

Great service Clean helpful service helped us make up our mind what to get l.m glad we had Rick he was informative and tried to meet our needs and offered us drink Clean helpful service helped us make up our mind what to get l.m glad we had Rick he was informative and tried to meet our needs and offered us drinks and whatever we needed we would deal with him again More

Excellent service Thanks once again for fitting me in on short notice! One can never predict a flat tire....on a Saturday. Always friendly helpful and honest service Thanks once again for fitting me in on short notice! One can never predict a flat tire....on a Saturday. Always friendly helpful and honest service advice. Much appreciated!! More

Great experience Dealership provides a very comfortable environment with exceptionally friendly and knowledgeable employees. I look forward to attending this dealershi Dealership provides a very comfortable environment with exceptionally friendly and knowledgeable employees. I look forward to attending this dealership for service. Dealership is always clean and appealing. More

Great Experience I purchased a 2015 Lexus RX 350 and had a great experience. Dealership was professional and attentive. From the test drive to working through options I purchased a 2015 Lexus RX 350 and had a great experience. Dealership was professional and attentive. From the test drive to working through options and finalizing a deal I always felt comfortable and not rushed. delivery of the vehicle was quick and hassle free. Would definitely go back for future car needs. More

Good service, good guy Jack is a good person, really helps me a lot. I can see his effort for me to get the best price. Good purchasing experience. Will recommend to my frie Jack is a good person, really helps me a lot. I can see his effort for me to get the best price. Good purchasing experience. Will recommend to my friends. Thanks man. More

very comfortable service experience Service was routine inspection, plus installation of snow tires. All the employees I dealt with were helpful and courteous. One downside, although Service was routine inspection, plus installation of snow tires. All the employees I dealt with were helpful and courteous. One downside, although the appointment for snow tire installation was made a couple of weeks in advance the tires were not at the dealership when I arrived resulting in an extended visit. More

Best Experience We've Had We just recently bought a used vehicle from this dealership and dealt with an amazing sales representative named Sue. When shopping for a used vehicle We just recently bought a used vehicle from this dealership and dealt with an amazing sales representative named Sue. When shopping for a used vehicle you typically do not get the star treatment when buying a brand new vehicle but going through this experience with Sue we felt as though we were buying the most expensive vehicle they had. Not only did we feel cherished as customers, but the experience was the most relaxed, unstressful day I've spent in a dealership. Never once did we feel pressured into doing something we were uncomfortable with and we genuinely felt as though Sue and the rest of the team consistently had our best interest at heart and not what would make them the most money. What blew us away the most was when Sue offered to deliver our vehicle all the way to our house in Niagara Falls so we didn't have to make the drive again at no extra cost. When it arrived it looked immaculate even though it was a 2011 Lexus of London did such an amazing job of making sure it looked and felt like a brand new car. I would recommend Lexus of London as well as Sue to anyone who needs a vehicle. You will not regret it. More