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Island Owl Mazda
Campbell River, BC
12 Reviews
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12 Reviews of Island Owl Mazda
October 20, 2017
Poor service at the service centre. Went to the Coastline Mazda service centre to get wiper blades and was told they were out of stock and that they would contact me when they were avail Went to the Coastline Mazda service centre to get wiper blades and was told they were out of stock and that they would contact me when they were available. Never heard from Coastline Mazda. During the summer, I enquired about a roof rack for my vehicle and the service centre staff said there were no Mazda parts available and would call me later about other OEM/3rd party roof racks that fit my vehicle. Never heard back from Coastline Mazda. Eventually had a Thule roof rack purchased and installed at the local Cap It store and was told that Coastline Mazda purchased the same roof rack for their customers. It appears that Coastline Mazda doesn't value my business. Unfortunately, based on these poor customer service experiences, a decision made for our corporate Mazda vehicles to be serviced at Courtenay Mazda, that valued our business with excellent service. More
by Zoom_Zoom
Employees Worked With
David Flint
Helpful October 28, 2016
Old school negotiating - Avoid any Steve Marshall dealership Gave Coastline Mazda a try as the local dealership, but they were over $4000 what I could get down island. I told the salesman I didn't want to waste Gave Coastline Mazda a try as the local dealership, but they were over $4000 what I could get down island. I told the salesman I didn't want to waste his or my time and asked for their best price and showed the prices of the same vehicle in Courtenay and Nanaimo. The salesman and manager proceeded to do exactly what I asked them not to do - delaying tactics, bad guy/good guy approach, "I need to check with my manager" charade, using the 4 square sheet, etc. After all this, they had the gall to offer me $200 off their original price. I have had similar experiences at other Steve Marshall dealerships in Campbell River - Nissan, Mazda, Ford, and Honda. It's unfortunate as I would have preferred to buy locally. I felt badly for the salesman and place direct responsibility on the dealer principal and manager for creating this exploitative and unethical work culture. More
by Car Guru
Employees Worked With
Alan Duns
