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Courtesy Chrysler Dodge Jeep RAM
Calgary, AB
2,309 Reviews
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October 29, 2016
Service Dept I used to go to Tower Chrysler for service and after each time, I vowed not to go back again. This time I finally kept my word and found Courtesy and I used to go to Tower Chrysler for service and after each time, I vowed not to go back again. This time I finally kept my word and found Courtesy and April Thomas to be outstanding. We had quite a bit of work that needed to be done to our 1998 Grand Cherokee Limited 5.9 this time, so they had our vehicle for a few days. April kept us up to date each day on their progress and made sure we got our truck back asap. Couldn't have gone any smoother! More
by kelly5.9
Employees Worked With
April Thomas
Helpful October 27, 2016
EXPLOITS THE DISABLED!!!! This dealership, through Jeffery Crouse, salesman, and enabled by Kris and Blair, processed a vehicle sale, through a non-deposit financed loan--2014 This dealership, through Jeffery Crouse, salesman, and enabled by Kris and Blair, processed a vehicle sale, through a non-deposit financed loan--2014 Dodge Journey, 47K km, 'customer' understood as "demo", charged undercoating, $600 document fee, extended warranty, and 84-month financing, for a total of $38,000--to a brain-injured man physically unable to obtain a driver's licence or current vehicle insurance, and threatened legal action upon non-acceptance of vehicle, despite a doctor's note indicating lack of capacity in financial matters. More
by CallingOutExploiters
Employees Worked With
Kris Laughton, Blair Dingwall, Jeff Crouse
October 27, 2016
Worst car buying experience of my life Heard good things from my co-worker and they had a lot of stock online so I decided to head over on a Saturday and see what I could find. It starte Heard good things from my co-worker and they had a lot of stock online so I decided to head over on a Saturday and see what I could find. It started with me being brushed off until I got my financing approved. They agreed to only show me ONE vehicle and then said they would call me later that day and let me know how my approval was going. By the following Tuesday and me placing 2 calls to them I finally heard back with a promise I was approved and someone would call me back to go over details shortly and book an appointment to see a selection of cars. No call Tuesday, Wednesday afternoon came and a woman called see how my experience was, I told her I was still waiting and told her exactly the kind of vehicle I wanted and that no one had called me back. Finally some 3 hours later Marc called to tell me I was approved but not for how much or my interest rate. He would cover all that when I came in. I booked a time of 10am that Saturday and was promised Yousef would have several options to show me. I arrived at 10:45am and no cars were ready and Yousef had to go find something. The van he brought was a down grade from the one I drove a week before and I said I wanted something similar to before but without a warning light at 24km (then one from the previous week had a warning light come on during the test drive so I passed on that one). He brought me an even lower model, no features at all. By this point I was done and ready to leave when Kris Laughton stepped in with Marc Stokes and salvaged the sale. They told Yousef to grab a white Caravan and other then colour it looked like what I wanted, or so I thought (more on that in a minute). I test drove it decided to buy it at which point Yousef left us not to return, sat behind the main desk and never thanked me, shook my hand or said a word. He didn't even smile when I left. I signed my paperwork for the van and after over 3 hours I had finally found a vehicle. When I returned to sign the paperwork 2 days later and pick it up I noticed my address was wrong on the loan but was told I would have to contact the bank to correct myself. After going back and forth on the warranty and 3M I finally was ready to drive away. I had to ask for the second key as Yousef didn't have it. I was told by Yousef to just sign yes to all the boxes on the delivery checklist but nothing was explained or gone over with my new car. Not one single thing! And with that Yousef left and I was left in the parking lot with my new car. Like take your van and get out, we have your money so out you go! After that I tried to register it only to be told the dealership didn't provide all the required paperwork, I needed a NIVS form! So I'd have to come back another time. Another trip to this dealership! Next issue, every time I've called it's impossible to reach anyone, from the missing NIVs form to the newly discovered missing manual to the missing referral check for my friend, no returned calls. It takes multiple messages before I hear back. Now the newest issue, the van doesn't always start! I turn the key and nothing! Brand new and nothing. Not the dealerships fault BUT how they handle it is. I spoke with Kris and he assured me there would be a courtesy car when I brought it in for servicing and an owners manual too. Well I arrived the next day and no one had a clue about a courtesy car and it took nearly an hour to sort out! I was told Yousef was supposed to have it ready. See the pattern! I still don't have the manual either! The only bright spot was Amber at the service department. She was very nice and helpful. It has been the only pleasant service I have had. More
by aasta98
Employees Worked With
Yousef Mroue, Marc Stokes
October 27, 2016
Great experience I've been working with Jeff Crouse for some time now to find the truck that works for me. Well, he found it and now I have one of the nicest trucks ar I've been working with Jeff Crouse for some time now to find the truck that works for me. Well, he found it and now I have one of the nicest trucks around. To top it off he delivered it right to my doorstep. Everyone at Courtesy Chrysler was great. Thank you. Lutzy More
by Lutz33
Employees Worked With
Marina Tsvetkov, Jeff Crouse
October 27, 2016
Unresolved issues Jackie Sylvester had called me to introduce herself as a new salesperson, I explained my dilemma with my key warranty I had purchased. I was having is Jackie Sylvester had called me to introduce herself as a new salesperson, I explained my dilemma with my key warranty I had purchased. I was having issues receiving a new key for my Yukon. This girl was amazing, she didn't even sell me my vehicle & went out of her way to help me get it resolved. She was efficient, kind & very helpful. More
by Jodi in Strathmore
Employees Worked With
Jacquelyn Sylvester
October 27, 2016
Good service My experience dealing with Justin Hrappstead was great he is friendly, knowledgeable and listen to what I wanted and delivered! The whole team at Cour My experience dealing with Justin Hrappstead was great he is friendly, knowledgeable and listen to what I wanted and delivered! The whole team at Courtesy were great to deal with. More
by Ruby Baby
Employees Worked With
Randy Giltner, Marina Tsvetkov, Justin Hrappstead, Blair Dingwall
October 26, 2016
Great service I was in the market for a new vehicle and Omar contacted me to see if he could be of service. He was very helpful in identifying the right truck and o I was in the market for a new vehicle and Omar contacted me to see if he could be of service. He was very helpful in identifying the right truck and options. Omar an Mike went the extra mile to make sure I was satisfied with my new RAM 1500. More
by Ram1500
Employees Worked With
Omar Hussain
October 26, 2016
"Awesome Service!" Much to my expectations Ahmed is always reliable when it comes to scheduling my 2014 & 2016 Jeep Patriot/s. Not to mention his expertise and knowledge Much to my expectations Ahmed is always reliable when it comes to scheduling my 2014 & 2016 Jeep Patriot/s. Not to mention his expertise and knowledge on Service advising. He is definitely an important member of the Service team. Happy and satisfied to deal with him all the time. More
by Ferdie
Employees Worked With
Ahmed Elnahas
October 25, 2016
Excellent... Once again April had such a heart for people and secondly service. When I get my vehicles get serviced she's always greeting my family and I with a smile, even t April had such a heart for people and secondly service. When I get my vehicles get serviced she's always greeting my family and I with a smile, even though she's not my advisor. When she's my advisor, it's nothing less than excellence from her. Thank you April. More
by Ray Jabrica
Employees Worked With
Myles the service tech!, Joan Burnett, Ahmed Elnahas, Roger Seegmiller, April Thomas, Jacquelyn Sylvester
October 25, 2016
AMAZING EXPERIENCE Jeff and David made this process: Easy Stress free Accommodating The purchase of my new truck has been amazing and I will recommend Jeff, David an Jeff and David made this process: Easy Stress free Accommodating The purchase of my new truck has been amazing and I will recommend Jeff, David and this dealership to everyone I know. Thanks So Much Jeff and David More
by JordanPryma
Employees Worked With
David Chopp, Jeff Crouse
