Audi Downtown Toronto

Showroom is often left empty. demo's are dirty, poor layout ( service is in the basement and parts tucked away in the corner) hardly ever parking available and getting to the stor demo's are dirty, poor layout ( service is in the basement and parts tucked away in the corner) hardly ever parking available and getting to the store itself with all of the traffic and construction is a nightmare. More

Thanks for your help! I bought an AUDI A5 model 2018 from Daniel Lu, who has been working here for less than a year, but his knowledge and service is splendid! As a first t I bought an AUDI A5 model 2018 from Daniel Lu, who has been working here for less than a year, but his knowledge and service is splendid! As a first time car buyer, I was nervous about being scammed and not able to get an approval, but Daniel made everything easy and transparent! I had to apply for the student lease because I'm an international student, it took me only 2 days to get approved, and another two days to pick up my shinny new car! Daniel always followed up with me, answering my questions in detail, he was extremely patient, I never felt pushed. Daniel also gave me helpful insights about how to choose the correct equipment that would suit me the best. More

Long wait and further delays. Beautiful store and the staff is very friendly. Have dealt with them since I returned to Toronto and this most recent visit was the final straw. T Beautiful store and the staff is very friendly. Have dealt with them since I returned to Toronto and this most recent visit was the final straw. Tires - whether you are looking to put the winter tires on or take them off, it's always at least a month's wait. They are simply slammed. The challenge is that this is true even if you want to have regular service (or emergency service) done during the period when tires are coming on and off people's cars. The wait is almost always weeks anytime I have called. Finally took it in yesterday and was promised the car with work done (small warranty recall, oil change and tires changed) by early afternoon. Got a call to expect late afternoon and then ... crickets. Today, I can't get a hold of my service guy, the manager is "busy" and the receptionist can't tell me if my car is ready, not ready or anything. They have always done a good job, but the wait is simply too long and the staff is overworked. I am going to find another place to do my service. More

Worst Customer service ever! I definitely not recommend it Recently went to this location dealt with Abtin Goodarzi , I already see other people complaining about him. No surprise he really is terrible at his Recently went to this location dealt with Abtin Goodarzi , I already see other people complaining about him. No surprise he really is terrible at his job, honestly, no interest what so ever in trying to make a sale or caring for their customer. The guy kept reading the different packages from the computer and showing images of the car. Did not even offer to see the car. Am surprised he works for Audi. Hopefully, the manager will take action and either train him how to deal with people or get someone else to the job. More

Speechless and Appalled. Called parts Dept. yesterday to order touch up paint. Spoke to a guy who refused to place the order unless I physically visited to pay $20, as they do Called parts Dept. yesterday to order touch up paint. Spoke to a guy who refused to place the order unless I physically visited to pay $20, as they don't accept credit card payments over the phone, nor website nor e transfers, nor paypal, NOR ANY OTHER POSSIBLE PAYMENT OPTION other than physically visiting. Asked for the Parts Manager. Tom Bowers called back on speakerphone with a cocky indifferent tone trying to explain the logic behind the order refusal: they don't want to get stuck with unwanted parts should customers change their minds. Which makes perfect sense from a cost and storage perspective no matter how small the amount BUT WHY PENALIZE CUSTOMERS FOR THEIR INABILITY TO ACCEPT PAYMENT = two customer visits, once to pay and once to pick up. COMPLETELY OBLIVIOUS AND INDIFFERENT TO MY TIME COST wasted driving 40-60mins X 2. When I asked if he factored in to their bottom line the posting of my dissatisfaction online, he considered that a threat! In other words, this guy can factor in the risk of $20 to their bottom line, but couldn't care less about the cost of an unhappy customer clearly perceived as a SUCKER by his unapologetic stand. Coming from a Customer Service background within a major multinational setting and having experienced AUDI Dealerships in Europe, I'm completely appalled and speechless. No GTA AUDI dealership will accept any payment option other than paying in person. Will be escalating further with Head Office. A company perfecting engineering at these levels cannot possibly be so backward in business practices. More

purchase of preowned A4 The gentleman that assisted me and my wife, Daniel Lu, was super attentive and very thoughtful through our experience of purchasing a pre owned vehicl The gentleman that assisted me and my wife, Daniel Lu, was super attentive and very thoughtful through our experience of purchasing a pre owned vehicle for the first time, and trading in a beloved vehicle at the same time. Everyone that we came in contact with at the dealership was professional and very helpful, making this process a little more seamless than we thought it would be. When I had a couple of concerns after taking the vehicle away, my issues were addressed immediately by Daniel, his manager and the gentleman who assists in getting cars ready to be delivered. And thanks to Chris as well for assisting in the delivery of the vehicle. More

smooth easy purchase I recently purchased an A6 from Iain Beattie at this dealership. He and his manager - Richard Ojo were amazing. Considering I am from Ontario and fl I recently purchased an A6 from Iain Beattie at this dealership. He and his manager - Richard Ojo were amazing. Considering I am from Ontario and flew into Vancouver to do this deal, the entire process while tedious was as smooth as could be. If you are looking to buy.....Iain is the guy!!! More

Can't even order the Car right Awful. Terrible. Horrendous. Amateurish. I ordered a new car in May 2016. It was delivered in late September 2016 and the dealer incorrectly ordered Awful. Terrible. Horrendous. Amateurish. I ordered a new car in May 2016. It was delivered in late September 2016 and the dealer incorrectly ordered the car without the package I asked for (and the dealer asked me if I remembered what dealer options I ordered as their system crashed and they had no record of it!). Dealer did not own up to their error or make any real effort to fix the issue (as they sold the car immediately after I declined to take the order). Given that the manager cannot perform such basic tasks as correctly ordering a car or customer service, I did not reorder the car with them. As the cars basically sell themselves, the manager could care less about customer service. Avoid at all costs. More

This dealership goes the extra mile I am now the very happy owner of a 2015 Audi which I purchased from Enrico Di Fede at Audi Downtown. The sales process was the polar opposite of the P I am now the very happy owner of a 2015 Audi which I purchased from Enrico Di Fede at Audi Downtown. The sales process was the polar opposite of the Pfaff experience and Enrico Di Fede, Robin and Colin went the extra mile to ensure that I walked away completely and utterly satisfied. If you are looking for a new or, a certified pre-owned Audi then I highly recommend you call Enrico; you will not be disappointed (416 961 2834 x 22234 or direct on: 416 844 4287). More

Great Brand Horrible Dealership Audi is a brand that is the apex of the industry, with that being said this dealer is the exception to the rule. If you really want the experience Audi is a brand that is the apex of the industry, with that being said this dealer is the exception to the rule. If you really want the experience that you deserve then go ANYWHERE else. This dealer particular is after ever dollar that they can get from you. Their drive to the ultimate customer experience is NON-EXISTENT. You as a customer deserve better than this dealer. Sales Manager and GM have no interest in your business or your concerns. More