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North York Chrysler Jeep Dodge Ram Fiat

Thornhill, ON

3.6
1,106 Reviews

7200 Yonge St

Thornhill, ON

L4J 1V8

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1,106 Reviews of North York Chrysler Jeep Dodge Ram Fiat

October 19, 2016

FIVE STAR CUSTOMER SERVICE! Heather our Service Advisor we had, was super friendly and knowledgeable. I would definitely go back to North York Chrysler just because of her. She w More

by Steph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather K
October 17, 2016

All lies Since i cannot reply to my earlier message. We never once had a discussion of $200 or $500 so i'm confused of where these numbers are coming from. I o More

by NorthJokeChrysler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Yasir
October 17, 2016

Great service, nice people! Came here after I got towed, a service rep named Heather was very attentive to my case. She got my rental situated and kept me up to date with informa More

by StromTresher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather
October 11, 2016

So disappointing These guys - nothing but trouble. sold me warranties that no one else honours, they charged me to fix the same problem twice, they screwed up my deal More

by total bummer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
doesn't matter
Oct 17, 2016 -

North York Chrysler Jeep Dodge Ram Fiat responded

Hi, We apologize for the inconvenience caused. Can you please share with us the sales rep who helped you, the make, model and year of the vehicle you purchased and the date you visited our dealership. Once we have the required information, we can look into the matter for you and try and get the issue resolved as soon as possible. Sorry once again for the trouble. Regards, Your Friends at North York Chrysler.

Oct 17, 2016 -

total bummer responded

Will was the sales rep this time - nice guy but not helpful Was charged for repairing the chrome piece by the lift gate and it isn't fixed and the warranty work wasn't done. It's a 2013 floor model grand caravan crew that was purchased on Oct 2 2013. I purchased extended warranty and it keeps conveniently getting deleted from your computer system and no one is sure what it covers. It was never explained to me that this isn't a Chrysler warranty. No matter because the airbag problem that I have paid to have repaired twice wasn't covered by the warranty even though I only have 66,000km on my van.

September 30, 2016

Great Customer Services Hello i am writing a review about my time going to North York dealership. I was help by a friendly lady by the name of Heather Kavanagh she was very n More

by Kendall1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Kavanagh
September 30, 2016

Satisfied customer Jonathan was very knowledgeable and so understanding. If I had a question he answered it honestly and didn't make me feel like just another customer b More

by Heatherc123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah,
September 19, 2016

Raymond Orr is great! Raymond was very helpful during and after the purchase of my new truck. If you are thinking of buying a vehicle see Raymond he will go above and beyon More

by Ian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raymond Orr
September 15, 2016

2016 Jeep Grand Cherokee I brought my new vehicle in for service as it had a vibration in the rear. I had to leave it as the problem had to be diagnosed. After speaking with H More

by rnb
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Kavanagh
September 12, 2016

Do not deal with Yasir the sales Manager By far the worst dealership. Do not go here!!! We came for a used car and had an agreement in place that we were to return the next business day to co More

by Dar D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Yasir
Oct 17, 2016 -

North York Chrysler Jeep Dodge Ram Fiat responded

Hi Dar, Let us start by apologizing for the inconvenience caused at our dealership. We are also sorry for the fact that the vehicle you were interested in was sold to someone else. We had a discussion with Yasir on this matter and he informed us that on Saturday you wanted to put a deposit of $200 to hold the vehicle. Also, you wished to trade-in your car but since you were on a tight schedule, you couldn't wait for us to evaluate your car and give you an appraisal value. Firstly, we need to evaluate your vehicle before giving you an appraisal value, and secondly, we can only accept a minimum deposit of $500 once the appraisal value for your trade-in is agreed upon. Nevertheless, since you were getting late, you decided to visit again on Monday morning and Yasir agreed to hold the car for you anyways. On Monday, we had a customer walk and he decided to purchase the car. Since there wasn't a deposit on the car, one of our sales representative sold it and Yasir was only made aware of it after the sale was made. Yasir apologized and accepted that he was wrong on his part when he agreed to hold the vehicle for you but he also explained to you that without your trade-in appraisal value and a deposit it would be practically impossible to hold the vehicle. All said and done, no amount of explanation can change what has happened and we honestly apologize for your unsatisfactory experience at our dealership. Given a chance, we would definitely like to set things straight and help you find the perfect car for yourself. Regards, Your Friends at North York Chrysler.

September 11, 2016

Excellent service We bought our car through North York dealership few days ago. Amin served us in a very professional way and we are very pleased with the car. Highly r More

by Tal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amin
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